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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
June 15, 2018
Great customer service! Chris Kim made my experience at Englewood unforgettable. He is a salesman that understands and knows how to solve any issues that arises in order to c Chris Kim made my experience at Englewood unforgettable. He is a salesman that understands and knows how to solve any issues that arises in order to complete the transaction. I want to thank him and the other employees that I dealt with there. More
by GVILLESASS
Verified Customer
June 15, 2018
regarding ES350 purchase bought ES350 from Kay , everything was smooth and easy. he was very honest and polite thank you and see you soon for my next ride bought ES350 from Kay , everything was smooth and easy. he was very honest and polite thank you and see you soon for my next ride More
by HOONILKIM
Employees Worked With
Kay Yoon
June 14, 2018
Really bad I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my key, but today it broken again! Poor quality, I even have my original key with me now since I purchased my car in 2005. What happen to the key quality? I have my key set with other cars, always original, never broken. Very bad experience with Lexus. I will find other Lexus serves location next time. Liqing. More
by XIAOHAN.A.ZHANG
Employees Worked With
Not
June 14, 2018
Awesome! The service dept at this dealership is amazing! From the moment you drive in until the moment you drive out you are treated like their "guest". Waiti The service dept at this dealership is amazing! From the moment you drive in until the moment you drive out you are treated like their "guest". Waiting area is spacious and comfortable. They have coffee, tea, espresso, bottled water along with bagels, muffins, sandwiches and fruit available while you wait. This dealership truly has a way of making the customer feel welcomed! Thank you! More
by BSCHMIDT21
Employees Worked With
Peter Faltraco
June 14, 2018
Very customer focused and expert service. Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! Great, quality service done with short notice and quickly. I called in the morning, got a loaner and was done by 5 PM. Well done! More
by SUSAN.KAMMERMAN
Employees Worked With
Dan in service
June 14, 2018
Best Consultan A few days ago we found the dealer without much expectation. But she(Eunice Oh) was so friendly and a sales consultant who thought of our guests above A few days ago we found the dealer without much expectation. But she(Eunice Oh) was so friendly and a sales consultant who thought of our guests above our expectations. I could trust her, and my husband and I were able to purchase the car with a good feeling. I would definitely recommend this dealer (or at least Kumsung Eunice Oh!) More
by Used car
Employees Worked With
Kumsung Stella Oh
June 14, 2018
Best Service Center and Experience I Have Had I want to thank you all employees in Lexus of Englewood service center. Dan is such a professional and made sure all the issues with my car has been t I want to thank you all employees in Lexus of Englewood service center. Dan is such a professional and made sure all the issues with my car has been taken care of in timely manner. I hope all Lexus Service centers and service advisors will be up to these standards. More
by IHKARAMAN
Employees Worked With
Dan Phillips
June 13, 2018
Jawed shah I came in the dealership I wanted my car rayan yoon came and help and 1 hour later I bought my car and Eric came over and help me out I came in the dealership I wanted my car rayan yoon came and help and 1 hour later I bought my car and Eric came over and help me out More
by 23Soccer
Employees Worked With
June 13, 2018
Service issues I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept me waiting and waiting saying that the car was in the car wash. Finally one of the triage techs went inside the service station and got my car out. I drove my car for about 200 feet and suddenly noticed that the car was never washed. Since I had other important meetings, I could not go back. I called my service advisor Mr. Steven Tedesco and made a complaint. He apologized and offered immediate pick up and delivery back after a car wash. Since I couldn't be home, I told him not to worry about it. I took the car this morning and Steve gave me his personal attention to have the car washed. Yesterday when I called he promised me that the will personally make sure that my car is washed and also offered me a gift. Today I drove my car out. It was washed ok but not a super job. Not all areas were taken care of. There are still some areas with dirt. By the way, I never got any gift that was offered to me. I am very curious what that gift was! More
by JKRMD
June 13, 2018
defective mirror pass/side...replaced. arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost c arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost covered by my extended warranty. More
by GORDONSIECK
Employees Worked With
peter ?
