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DARCARS Lexus of Englewood
Englewood, NJ
2,207 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,207 reviews
June 13, 2018
Jawed shah I came in the dealership I wanted my car rayan yoon came and help and 1 hour later I bought my car and Eric came over and help me out I came in the dealership I wanted my car rayan yoon came and help and 1 hour later I bought my car and Eric came over and help me out More
by 23Soccer
Employees Worked With
Helpful June 13, 2018
Service issues I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept I was at the service center yesterday for a TPMS issue. The technician fixed the tire with a patch and I was waiting for delivery of my car. They kept me waiting and waiting saying that the car was in the car wash. Finally one of the triage techs went inside the service station and got my car out. I drove my car for about 200 feet and suddenly noticed that the car was never washed. Since I had other important meetings, I could not go back. I called my service advisor Mr. Steven Tedesco and made a complaint. He apologized and offered immediate pick up and delivery back after a car wash. Since I couldn't be home, I told him not to worry about it. I took the car this morning and Steve gave me his personal attention to have the car washed. Yesterday when I called he promised me that the will personally make sure that my car is washed and also offered me a gift. Today I drove my car out. It was washed ok but not a super job. Not all areas were taken care of. There are still some areas with dirt. By the way, I never got any gift that was offered to me. I am very curious what that gift was! More
by JKRMD
Verified CustomerJune 13, 2018
defective mirror pass/side...replaced. arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost c arrived on time 4 appt. waited 55 minutes to meet service rep. ordered enterprise car. 2 days later mirror was replaced. rep. apologized. cost covered by my extended warranty. More
by GORDONSIECK
Employees Worked With
peter ?
June 13, 2018
Smooth transaction for my trade in Rafael Gomez assisted and helped me with the test drive of 2 vehicles and when I decided the transaction was smooth when I traded in my Acura MDX with Rafael Gomez assisted and helped me with the test drive of 2 vehicles and when I decided the transaction was smooth when I traded in my Acura MDX without any inconvenience he was very knowledgeable and pleasant .Defenitly will recommend this dealership and the competent salesman. More
by Mel4u2
Employees Worked With
Rafael Gomez
June 13, 2018
Really bad I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my I got my car back on last Saturday. Unbelievable for quality of key . First, you made my key not working, can not start my car, then you replace my key, but today it broken again! Poor quality, I even have my original key with me now since I purchased my car in 2005. What happen to the key quality? I have my key set with other cars, always original, never broken. Very bad experience with Lexus. I will find other Lexus serves location next time. Liqing. More
by XIAOHAN.A.ZHANG
Employees Worked With
Not
June 12, 2018
Personal Touch I had a unique situation and Natalia listened, understood and took unconventional steps to work out a deal. She treated me like a human being and not I had a unique situation and Natalia listened, understood and took unconventional steps to work out a deal. She treated me like a human being and not just a number that didn’t fit in the traditional model. More
by JSPENCER
Employees Worked With
Max- Finance, Natalia Jimenez
June 12, 2018
Inept parts department Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said wa Went to Lexus of Englewood for a repair on a part that they ordered drove to service dept and waited for car after about hr the service person said was a problem that they had ordered the wrong part and did not have one in stock and I would have to return in order to fix issue!! I told the service person that I live about hr away and the cost of tolls n gas was a pain especially sine they were wrong. More
by JRXRRJ
Employees Worked With
Steven telesco
June 12, 2018
Satisfaction!! This is my first Lexus with Englewood and i had a great experience with Ryan Yoon. He has excellent knowledge and skills to communicate and interact w This is my first Lexus with Englewood and i had a great experience with Ryan Yoon. He has excellent knowledge and skills to communicate and interact with customers, which makes me feel good and understood in terms of financing and car. I would recommend Ryan Yoon. More
by Kang1905
Employees Worked With
June 12, 2018
Great Service Worked with Christian Avagnano. Great service, followup, and customer care. Checked in a few weeks after purchasing car to check in. Excellent experie Worked with Christian Avagnano. Great service, followup, and customer care. Checked in a few weeks after purchasing car to check in. Excellent experience. Would recommend to friends and family. More
by 1Welcome2
Employees Worked With
Chris Avagnano
June 11, 2018
Great dealership I loved the service of this dealership. I have to admit I am difficult but they helped me and James Zaku was the best! He went out of his way to get m I loved the service of this dealership. I have to admit I am difficult but they helped me and James Zaku was the best! He went out of his way to get me the suv I wanted. More
by BABU
Employees Worked With
Chad Kunz, James Zaku
