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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

July 13, 2018

Great job These people really look out for your interest not just the sale. They make it happen for you. Go there and see for yourself they are go above and be More

by HARRIETTNICHOLLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Simone Morejon, Dominic DiMartino
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

Congratulations on your purchase! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Lexus of Englewood. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Best service visit to date I have been to this location a few times for service and while each experience was good - I feel they really stepped it up. It was a lot of little th More

by coco7936
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George or Jorge ?
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

We appreciate your kind words about the entire service team. Thank you for continually choosing Lexus of Englewood for your vehicles’ service needs. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Quick and friendly staff The staff was nice and friendly and it was quick. They were informative and provided precise details on what was going on with the car and when to com More

by aditbhalla27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vlada Grigoryeva
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for leaving us your review. I am happy to hear that you were pleased with the service you received from Lexus of Englewood. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Efficient service When I made the service appointment I was told the service would take approximately 1.5 hours but was still offered a loaner vehicle. I elected to wai More

by RCAPRCSCHE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel, service advisor
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Very impersonal, disorganized and left very unsatisfied. Made an 11:50am appointment for an oil change (with a specific rep that had seen me a yr ago). 11:40a - showed up, checked in. 12:10p - no one had More

by NOUPDAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan Something, Joel Veriguette.
July 13, 2018

Awesome service. George was quick and professional. Went in for an engine noise issue. They disgnosed it quickly and got me in a loaner within the our. Great customer service!! Definitely recommend. Tha More

by Cartistik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George in service
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thanks for the great feedback! Customer service is our highest priority so it is so great to hear that we are doing our job! We look forward to seeing you again! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 13, 2018

Oil change All of them are kind and fast service. He knows what I want exextly and give the solution right away. I feel so good whenever I visit this service c More

by BESTLIFESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Bang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2018 -

DARCARS Lexus of Englewood responded

Thank you for sharing your experience with us! We are very pleased that you receive great customer service for every visit. Feel free to reach out if you ever need anything else! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 12, 2018

10000 mile service Upon arrival for service I was greeted by a friendly agent, who assured me vehicle would be taken care of promptly. I waited briefly and was taken ca More

by TKILLMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Tedesco
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

I’m glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. I will pass your feedback along to Steven and please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 12, 2018

CHANGED MY OIL CHANGE I LOVE COMING TO THE DEALER FOR SERVICE BECAUSE THEY KNOW ABOUT THEIR CARS I JUST DON'T TAKE MY VECHICLE TO ANY CAR SERVICE. HOWEVER, I KNOW YOU GUYS More

by DAIRIHATEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic DiMartino
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

Thank you for continually choosing Lexus of Englewood for your vehicles’ service needs. We hope to provide you with the same excellent service for many years to come. Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

July 12, 2018

Love Lexus of Englewood I leased my Lexus ES 350 from the Lexus of Englewood, and I have always used their services. I always find their quality of work to be noquail less th More

by Phyllis_Duffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel
Jul 14, 2018 -

DARCARS Lexus of Englewood responded

Phyllis, your patronage is very important to us and we are honored to have you as a loyal customer. We look forward to seeing you again at your next purchase. Until then, have a great day! Sincerely, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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