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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
July 23, 2018
Best dealer Dealer Toni is the Best and most professional dealer! She was very kind and nice. I believe that she is someone Lexus really needs. I decided to lease Dealer Toni is the Best and most professional dealer! She was very kind and nice. I believe that she is someone Lexus really needs. I decided to lease a Lexus car on that day. More
by Steven J
Verified CustomerEmployees Worked With
Toni Kang of Lexus Englewood
July 23, 2018
Lack of communication and delay in getting car Everything was fine except that agent told me to pick up the car at 1. I arrived at one and didn’t get the car until 3:30. I didn’t receive any notifi Everything was fine except that agent told me to pick up the car at 1. I arrived at one and didn’t get the car until 3:30. I didn’t receive any notification from the service agent about the delay until I asked him one hour later. It also took another 30 minutes get an explanation. In addition, the explanation I got was that it was a busy morning and it felt like getting my car looked at wasn’t a priority at all. The lack of timely communication was not something I expected from a luxury dealership. Good thing the lobby was comfortable. More
by TONYHSU6188
Employees Worked With
Cannot remember
July 23, 2018
Easy and quick. I worked with Dan a few times he’s always been very helpful and professional. He understands what I’m looking for and very easy to work with. I worked with Dan a few times he’s always been very helpful and professional. He understands what I’m looking for and very easy to work with. More
by VICTORWANG4111
Employees Worked With
Dan Phillip
July 22, 2018
Excellent Another Happy Castomer !!! Thanks to Rayn Yoon , just got my 2 nd car from Lexus of Englewood . Will come again for 3 rd . See you soon Another Happy Castomer !!! Thanks to Rayn Yoon , just got my 2 nd car from Lexus of Englewood . Will come again for 3 rd . See you soon More
by Car guru 2630
Employees Worked With
July 21, 2018
35000 mi service Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Pe Always a pleasure. This time I waited for the car to be complete. I was pleasantly surprised. Everyone is always so friendly and accommodating. Peter Faltraco is my service rep and he is always wonderful to deal with. More
by MMAIO
Employees Worked With
Peter Faltraco
July 21, 2018
Customer Service.... really????? Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something Let me tell you a little something about my experience this morning at Lexus of Englewood service.... Received a recall notice in 2017 for something to do with the power back door. Called the service center and was told that they will “call me when the parts come in”. It’s OVER A YEAR LATER and I am here today at the service center to deal with another recall (this time for airbag issue). Guess what? They STILL don’t have the parts for the back door!!! They’re “going to order them.” I was told that the one repair would take 1.5 hours and I decided to wait (since I don’t live nearby)... well it has been TWO hours and the service rep just came over to tell me it would be ANOTHER 40 MINUTES!!!!!!!!!!!!! xxx? I guess my time is obviously NOT very important to Lexus of Englewood. I am livid. You know what?? Been a loyal Lexus customer for years.... I will definitely have to reconsider where I will be purchasing my next one. More
by Barb
Employees Worked With
Jorge
July 21, 2018
Great Experience When I went into the dealership, I was expecting to spend a lot of time there. As soon as I walked in, I was greeted by the receptionist and was intro When I went into the dealership, I was expecting to spend a lot of time there. As soon as I walked in, I was greeted by the receptionist and was introduced to Ryan, my sales rep. He was friendly and knowledge. We were able to go through the details quickly and I spent a lot less time than I thought. We were able to reach an agreement and I easy able to drive out with my new car the same day. More
by PongKim
Employees Worked With
July 20, 2018
Right person Right car Hightly recommend Lexus of Englwood, especially Chris Lee. Chris was terrific and made lease process smooth and easy throughout. He was very responsiv Hightly recommend Lexus of Englwood, especially Chris Lee. Chris was terrific and made lease process smooth and easy throughout. He was very responsive with questions or concerns, he know what he's doing, very professional. Excellent service, very timely and very friendly. More
by Kay Yoon
Employees Worked With
Chris Lee
July 20, 2018
Friendly and quick I had a great experience in Lexus of Englewood. Joseph was great from the beginning. Very patient friendly and knowledgeable. Lexus of Englewood I had a great experience in Lexus of Englewood. Joseph was great from the beginning. Very patient friendly and knowledgeable. Lexus of Englewood you have a great guy working for you. Best, Carlos More
by Redfurious
Employees Worked With
Simone Morejon, Joseph Kalachian
July 20, 2018
Quick and painless I hate car shopping. But I spoke to my sales rep Chris Kim on the phone prior to arriving. Explained what I was looking for and how much I wanted to p I hate car shopping. But I spoke to my sales rep Chris Kim on the phone prior to arriving. Explained what I was looking for and how much I wanted to pay. I came in, everything was ready, and in one hour I was done, with a new car. More
by Blazar
Employees Worked With
Chris Kim
