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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
August 16, 2018
Service Maintenance Professional n Freindly greeted warmly Service Manager Courteous n came outside to check my car with me to make sure that the Issue was taken care o Professional n Freindly greeted warmly Service Manager Courteous n came outside to check my car with me to make sure that the Issue was taken care of His name is Maurice forgot his last nameh More
by ROSA376
Verified CustomerEmployees Worked With
Maurice
August 16, 2018
Amazing service! I had 10000 miles service done a couple of days ago at Lexus of Englewood dealership. I was greeted, explained exactly what’s going to happen and then I had 10000 miles service done a couple of days ago at Lexus of Englewood dealership. I was greeted, explained exactly what’s going to happen and then had an hour, which I could have spent in a really nice waiting room with great entertainment/food/beverage options. David was very friendly and knowledgeable. The car was checked and washed when I got it back in exact time promised! What else can you wish for. More
by marina
Employees Worked With
David
August 15, 2018
Easy negotiations Looking for a good price on an ES lease. Meghan suggested that since I use Google Maps for all my navigation, I could leave off the Nav without sacrif Looking for a good price on an ES lease. Meghan suggested that since I use Google Maps for all my navigation, I could leave off the Nav without sacrificing other features. This brought the price down considerably. Very satisfied. More
by DON.GOLUB
August 15, 2018
What happened to this service department? My appointment was for 8:30am. I checked in and made myself a cup of coffee. I waited for a while, and when I went to check my watch, the woman sittin My appointment was for 8:30am. I checked in and made myself a cup of coffee. I waited for a while, and when I went to check my watch, the woman sitting next to me told me that she was waiting 45 minutes already. I asked her if she was waiting for her car’s service to be done, and she said, “No. I am waiting to speak to a service person and get my loaner car.” At 8:55, I got up and went to speak to the person at the desk, who told me that they were a bit backed up. In the meantime, two men came in and were helped immediately. As I needed to get to an appointment, I asked for my car back. She asked me if I wanted to schedule another appointment, and I told her that I didn’t think so. Just at that moment, I was finally called in. The man who helped me was very nice and understood that I was in a rush. He moved everything along quickly, and I was in my loaner within ten minutes. My service was done, but when I picked up my car, I saw that it did not get the complimentary car wash and vacuum. I don’t know why, but I didn’t have the time to ask them. I don’t know what has happened, but this Lexus service has gone down hill. More
by SWIMMOM190
Employees Worked With
The welcome lady
August 15, 2018
Very satisfied buying my new car. I'm very satisfied with the dealership's service especially with the sales person Rafael Gomez who attended to me and gave me excellent service and ad I'm very satisfied with the dealership's service especially with the sales person Rafael Gomez who attended to me and gave me excellent service and advice about the car that I wanted. More
by P.Kim
Employees Worked With
Rafael Gomez
August 15, 2018
one happy costumer I was please with the service.Joel is very professional and friendly.He gave me a detailed explanation with regards to my car which gave me a peace of I was please with the service.Joel is very professional and friendly.He gave me a detailed explanation with regards to my car which gave me a peace of mind. More
by ELAINEIVY.PASTOR
Employees Worked With
Joel Viriguete
August 15, 2018
Great experience! Very positive experience with whole staff! They are knowledgeable and proud of their brand. Painless and efficient experience. Walked out of there wit Very positive experience with whole staff! They are knowledgeable and proud of their brand. Painless and efficient experience. Walked out of there with the car we wanted. More
by RIMMIE83
August 14, 2018
Two thumbs up to Kay Yoon! I visited so many dealerships and talked to a lot of dealers. Between them Kay Yoon of Lexus of Englewood was only person who i could trust. He was ve I visited so many dealerships and talked to a lot of dealers. Between them Kay Yoon of Lexus of Englewood was only person who i could trust. He was very honest and did his best to explain me what i didn’t know and misunderstood. I had so many questions but he answered all of them clearly. Highly recommend!! Also, Simone of financial dept works very professionally. She is very positive mind and gave us good impression. I love her working hard and enjoying meeting customers. More
by Juri
Employees Worked With
Simone Morejon, Kay Yoon
August 14, 2018
Ask for Kay Yoon It is always a pleasure to work with Kay Yoon. Before we visited the dealer, Kay was able to provide all of the information we needed beforehand. Kay It is always a pleasure to work with Kay Yoon. Before we visited the dealer, Kay was able to provide all of the information we needed beforehand. Kay is accessible and responsible, he was able to answer all of our questions in timely manner via text messages and phone conversation. If he did not have the information readily available, he always followed up and made sure that our needs were met. As Kay was efficient in providing us with the information beforehand, all paperwork was ready for us when we got to the dealer. Out of all vehicle purchases I did, this was the easiest process by far, it would not have been possible without Kay and Simone. More
by ljennye
Employees Worked With
Simone Morejon, Kay Yoon
August 14, 2018
Took longer than expected Very busy at service Dept. I was treated courteously when I arrived but sat for over 40 minutes before anyone came to have me sign the paperwork for Very busy at service Dept. I was treated courteously when I arrived but sat for over 40 minutes before anyone came to have me sign the paperwork for the service. I guess it was just exceptionally busy that day. Overall the staff was very courteous and apologetic. It is the first time I have ever had to wait an excessive amount of time and I’m sure it won’t happen again in the future. More
by KARLACINO
Employees Worked With
Not sure of names
