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DARCARS Lexus of Englewood
Englewood, NJ
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,254 reviews
August 23, 2018
It's been a great experience!! This is the 4th car I got from Santiago. It's always a great experience to work with him but I also love the condition the Lexus of Englewood sells hi This is the 4th car I got from Santiago. It's always a great experience to work with him but I also love the condition the Lexus of Englewood sells his cars. They are always in prestine condition. More
by Evo53
Employees Worked With
Santiago Caro
August 23, 2018
Bad Experience My first "live" experience with the Service Center was not a good one. (I have previously done service by having them pick my car up for the day. Th My first "live" experience with the Service Center was not a good one. (I have previously done service by having them pick my car up for the day. This time I chose to schedule an appointment and wait for it. My appointment, for regular service, was at 3:00 - I arrived at 2:50. My car was taken when I arrived and I was told that the service would take between an hour and an hour and a half. I asked if they could get it done as quickly as possible as I had a appointment afterwards. At 4:40 I asked the status of my car and found that it had not been touched to that point. The Service Consultant apologized - said he didn't know what had happened. He said that he would get the work done immediately. As I was leaving I asked the Service Consultant to have the Manager of service call me the next day (Friday) and explain what had happened and how it could happen that my car was there for almost 2 hours and nothing was done to it.. No call on Friday. I called Friday afternoon - and left a voice mail. I finally received a call at mid-day on Monday. The Manager apologized and said something about new computer system - and acknowledged that that was not an excuse. More
by Not Good Experience
Verified CustomerEmployees Worked With
I do not know the name of any of the people who worked with me or on my car
August 23, 2018
By far, the most pleasant leasing experience We have been leasing cars for over 20 years and we were blown away with our experience at Lexus of Englewood. Dominic was polite, courteous and profe We have been leasing cars for over 20 years and we were blown away with our experience at Lexus of Englewood. Dominic was polite, courteous and professional, but most of all, he was NOT pushy or "salesy" in any way. We chose our car and came to an agreement that was more than fair in an hour! Simone, in finance was fantastic, overall, an unusually pleasant experience! Thank you! Mark D. Rios More
by MR10S
Employees Worked With
Dominic DiMartino
August 23, 2018
Lexus Service experience review Someone greeted me at the door when I drove in. The waiting room is comfortable with food and drinks, snacks and comfortable chairs. Service personnel Someone greeted me at the door when I drove in. The waiting room is comfortable with food and drinks, snacks and comfortable chairs. Service personnel answered my questions. Everyone was polite and friendly. Wait time was minimal. More
by CHANIE0159
Employees Worked With
I don’t remember names.
August 23, 2018
Service review. It took over 45 minutes to drop off my car and get a loaner for a routine 10,000 mike oil change. I sat for 25 minutes before I was helped. It took th It took over 45 minutes to drop off my car and get a loaner for a routine 10,000 mike oil change. I sat for 25 minutes before I was helped. It took the service advisor extra time to manipulate the computer system to process my car. I had to wait an additional 10 minutes for my loaner car after I was told it was ready and waiting for me. I was late for a follow up appointment due this very substandard customer service. More
by ESHRE
Employees Worked With
Can’t recall
August 22, 2018
Quick and Efficient The Service Consultant, Joel Veriguete, was very helpful and attentive. He was informative with respect to the type of service required and then follo The Service Consultant, Joel Veriguete, was very helpful and attentive. He was informative with respect to the type of service required and then followed up during the service and gave updates on the status of the car. More
by OSZCZUPAK
Employees Worked With
Joel Veriguete
August 22, 2018
30000 miles service Joel Veriguete was very professional and helpful.He explained all the various items serviced. Offered a loaner car till the service was completed. He Joel Veriguete was very professional and helpful.He explained all the various items serviced. Offered a loaner car till the service was completed. He showed a great effort to help me as a customer. More
by THVERGHESE
Employees Worked With
Joel Veriguete/ Service consultant
August 22, 2018
Did not provide service requested Went to dealer for service after making appointment for 155,000 mile service. Only performed an overpriced oil change, When I’ve taken my car to oth Went to dealer for service after making appointment for 155,000 mile service. Only performed an overpriced oil change, When I’ve taken my car to other dealers for regular maintenance they provide a detailed report of everything they checked - not done here. Won’t be going back. More
by hsbesq
Employees Worked With
Unknown
August 22, 2018
Best Lexus dealership No gimmick, easy hassle free, one two three. I got price I wanted. They have really good managements and excellent sales crews. I'm recommending t No gimmick, easy hassle free, one two three. I got price I wanted. They have really good managements and excellent sales crews. I'm recommending to every people that I know. More
by Blueocean
August 22, 2018
That is awesome service center. Always they are friendly and clearly explain what it is going on or the problem. I lover this center. And i will go again my 4th maintenance Always they are friendly and clearly explain what it is going on or the problem. I lover this center. And i will go again my 4th maintenance More
by JAYINNY10
Employees Worked With
Kay Yoon
