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DARCARS Lexus of Englewood

Englewood, NJ

4.7
2,254 Reviews
DARCARS Automotive Group represents 40 franchises in 30 showrooms in Maryland, Virginia, Florida, New Jersey, Connecticut, and New York. We’re open and ready to serve you, in store, online and at home.
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53 Engle Street

Englewood, NJ

07631

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Showing 2,254 reviews

September 01, 2018

Lexus RX350 Chris Kim was great and honest on the sales side. max was informative and helpful on the finance side. We were very happy with our overall experience More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Kim
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Mike, we’re very happy to hear that your overall experience with us has been great. Our team takes customer service very seriously and we are thrilled to know that you are satisfied with our services. I’ll share your comments and feedback with Chris and Max, and we look forward to working with you again down the road. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

September 01, 2018

Roadside assistance I had a wonderful experience with roadside assistance. The employee Francis arrived to change my tire and put the donut on brought my flat to Lexus an More

by james.ogorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francis from roadside assistance. He changed my flat tire and brought the tire to Lexus and came back and put it back on my car excellent
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Hi James, customer satisfaction is our top priority and we're so happy to see that Francis provided you with the 5-star service you deserve. Thank you for this outstanding review and we can't wait to work with you for years to come. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Always the best service! When I call for an appointment, I am always given the day and time that I ask for. I am greeted upon arrival and never have a long wait to speak to th More

by BARRYBASE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Veriguete
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you for your continued patronage and for leaving us this feedback. We’re very happy to hear that your experience was nothing short of exceptional. Our customers are very important to us and we want to be able to provide them with the kind of service they deserve. Until next time, drive safe! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

fast and courteous. Joel and the staff treated me with respect. They took care of me from start to finisb, I would recommend Lexus of Englewood to anyone. More

by GSANTIAGO174
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel from service.
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Joel an dour staff treated you with the respect you deserve. If there is anything else that we can do for you please don’t hesitate to reach out. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

ALWAYS EXCELLENT I've been dealing with Lexus Englewood for 10 years... they are always accommodating, professional, knowledgeable. Especially Peter Faltraco. Whenever More

by Harmax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Faltraco
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Grandioso!! La experiencia fue espectacular todo salió cómo lo planeado y estoy muy satisfecho con los servicios de esta institución. Se lo recomiendo a todos mis More

by Leo Argentina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Ospina, Santiago Caro
August 31, 2018

Excellent Very attentive service with reasonable wait time of 2 hours Car was delivered with recall repair and I was on my way Waiting area very comfortable a More

by Ellen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve tedesco
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Ellen - Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Excellent Courteous Making sure your service was done in a timely matter helpful explaining the service needed to be done an on the next service what has to More

by POPYCLE07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee
Sep 03, 2018 -

DARCARS Lexus of Englewood responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

August 31, 2018

Problem wasn’t solved Staff is friendly, but my car issue wasn’t fixed. They changed the parts but still same noise Is there. Will try one more time. More

by Guvanch Sahetov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know
August 30, 2018

Smooth Nice and smooth I saw the car online I liked I gave Santiago a call and after a couple of minutes we agreed on terms. Everything went really smooth More

by Bill Lx570
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Santiago Caro
Aug 31, 2018 -

DARCARS Lexus of Englewood responded

Bill, I’m excited to hear that Santiago took care of you and that everything went very smoothly. Congratulations on your purchase and we hope to see you again in the future. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com

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