DARCARS Kia of Frederick

KENNY ROGERS IS THE WORSE MANAGER IVE DEALT WITH SINCE LEAVING THE LAST DEALERSHIP I WORKED FOR! WE ACTUALLY HAD A CONVERSATION ABOUT MY EXPERIENCE. KEVIN WAS PLEASANT UP UNTIL I DIDNT AGREE TO DO THE WOR LEAVING THE LAST DEALERSHIP I WORKED FOR! WE ACTUALLY HAD A CONVERSATION ABOUT MY EXPERIENCE. KEVIN WAS PLEASANT UP UNTIL I DIDNT AGREE TO DO THE WORK AND WAS INITIALLY TOLD THAT MY RECALL WAS BEING DONE AS WELL AS THE COUPLER. BUT WAS TOLD IT WAS FINE WHEN I DIDNT AGREE TO THE WORK! I WAS TOLD BY KENNY ROGERS THAT THE COUPLER WAS DUE TO THE ISSUE WITH THE SERVICES THAT I DIDNT AGREE TO HAVE DONE ‘BELT TENSIONER, ALTERNATOR PULLY, AND VALVE INTAKE $850. I ALSO PAID $99 FOR AN OIL CHANGE AND TIRE ROTATION THAT I WAS ORIGINALLY WUOTED $120 BEFORE I ASKED FOR AN DISCOUNT OF SOME SORT. AND ON THE WORK ORDER IT SAYS THAT THERE WAS AN 27 POINT INSPECTION COMPLETED AND FLUIDS TOPPED OFF, BUT MY COOLANT AND WASHER FLUID IS STILL EMPTY AND HAD TO FILL THEM UP TODAY BEFORE MY TRIP! I PRAY THE OIL CHANGE WAS DONE CORRECTLY! AND THAT WAS THE ONLY SERVICE THAT WAS COMPLETED... THE SERVICE I PAID FOR... HOW CONVENIENT!! THEY JUST WANT YOUR MONEY AND THE LOOK OF THE PLACE REPLICATES WHO YOUR DEALING WITH! GM... START FROM THE TOP AND START OVER CUASE THE CUSTOMERS ARE THE MOST IMPORTANT IN YOUR BUSINESS AND BY TREATING CUSTOMERS THIS WAY ... YOUR BUSINESS WONT STRIVE!! WATCH THE NUMBERS CAUSE IF KENNY ROGERS DOESNT GET HIS CUSTOMERS SERVICE BETTER.... YOU LOSE!!! More

The WORST place to purchase a car from! All they care about is taking your money. Be careful and know your stuff before you sign anything! They add numbers in, increasing the price- without informing you about is taking your money. Be careful and know your stuff before you sign anything! They add numbers in, increasing the price- without informing you. They also tell you one thing, then switch up once the deal is ready to be sealed. They have put me in so many situations. Do not buy from them! More

Everyone at the dealership was a pleasure to deal with They beat the TCV as listed by Edmunds By $2000 No pressure to buy “add on’s” Would highly recommend it to friends and family with They beat the TCV as listed by Edmunds By $2000 No pressure to buy “add on’s” Would highly recommend it to friends and family More

Excellent customer service. Good communication with the service rep. Dealerships always clean. Prompt and courteous staff. We have always had a good experience at this location. service rep. Dealerships always clean. Prompt and courteous staff. We have always had a good experience at this location. More

Right in right out! T dealership has always been fine for service. My issue is waiting for KIA to fix an issue! Would be nice if they hurry up! It makes it look bad for t T dealership has always been fine for service. My issue is waiting for KIA to fix an issue! Would be nice if they hurry up! It makes it look bad for the factory not to keep up with issues! More

Thank you always for consistent and professional service! It was time for my scheduled maintenance. My KIA was picked up from my home and returned in impeccable condition! Nothing less than professional alw It was time for my scheduled maintenance. My KIA was picked up from my home and returned in impeccable condition! Nothing less than professional always! More