DARCARS Kia of Frederick

Sorronto I have had my car to this dealers service many many times each time they say something diffrent is wrong and never fix the problem sometimes I have on I have had my car to this dealers service many many times each time they say something diffrent is wrong and never fix the problem sometimes I have only had my car back a few days and the check engine light is back on again I think they are just resetting it and not doing anything to fix my car Last time they had my car for 10 days week before Christmas and now same problem is back they said they had to order a part at that visit and now they said they need to order another part to fix this same problem. I have only had my car to this dealer for all work and I am very frustrated with the service dept that they continue to fail to fix my car IS THIS A SCAM !!! Bad parts Bad service who know nothing about what they are suppose to be doing More

Poor service center Service center back in 2011 refused to fix my 2006 Kia Sedona under warranty. It was just a simple foot rest that broke off of it's bolts. Which is Service center back in 2011 refused to fix my 2006 Kia Sedona under warranty. It was just a simple foot rest that broke off of it's bolts. Which is strange considering the plastic foot rest was completely fine. They refused to fix this, the guy whom stated he was the service manager blamed it on me for being overweight and told me by. Since that period, I have paid well over $120,000 in new cars. Bill Baisey, you haven't seen a cent of that money of mine. More

Slimy I took my daughter to this dealership to try the Soul. A few days later we went back to make sure it was the car she wanted and make a purchase. The s I took my daughter to this dealership to try the Soul. A few days later we went back to make sure it was the car she wanted and make a purchase. The sales guy was nice, but could not give me a straight answer about the price difference between a base model with back up camera and a + with only the back up camera (not loaded with options). I kept getting vague answers between a couple hundred dollars to $1,500 difference. I told him I wanted to talk to someone who could answer my simple question. He takes me into an office with an older guy who starts the hard sell of how it doesn't matter because they have such great financing. When I told him I didn't care about financing, he tried to insult me by shouting for everyone in the dealership to hear "Why wouldn't anyone want 0% financing?" I shouted back that I would pay for the car and not finance it. Then he tried to tell me Kia wasn't producing the lower end models an shipping them to the dealerships yet. I told him he was nuts and left. I went to Hagerstown Kia and they had 8 of them on the lot with our choice of colors. Hagerstown Kia was up front with prices and came to a fair deal. She drove her new Soul home that day. I will never buy from Bill Baisey Kia - they gave me a dishonest and sneaky impression! More

Dishonest They try every trick in the book off you a price on your trade in then when the deal is almost done offer you a lower price. Also never went over the They try every trick in the book off you a price on your trade in then when the deal is almost done offer you a lower price. Also never went over the car with me then a month later I get a form with everything check as if they went over it with my name forged. More

Cheats, liars I just had the most insanely negative experience at Bill Baisey Kia in Frederick,MD this morning at around 9:30am. I wanted to buy a new 2015 Soul fr I just had the most insanely negative experience at Bill Baisey Kia in Frederick,MD this morning at around 9:30am. I wanted to buy a new 2015 Soul from them. I actually originally visited them yesterday. First they tried to rip me off on the interest rate. They told me I only qualified for a rate of 6%. I have GOOD credit and actually qualified for 1.99% at my credit union (which usually has bad rates). I called them out on this and they backtracked and told me some kind of nonsense about it being the end of the month and that was really the rate, blah, blah, blah. When they told me that I could use my own financing I decided to go back and buy the car. I thought I was walking out with a car that cost 16,500 (they told me via text that I might get that deal if I came in). I was completely ready to buy and had a neighbor drop me off at the dealer so I could drive my new car home. We agree to a price of 16,799. Well.... I sit down to do the paperwork and suddenly they are adding on FREIGHT and an "appearance package". Which bring the price BACK UP. The 'on the road price' is creeping up and now is well into the 19,000 range. I start questioning this, and they act like I'm an idiot. I call a friend who sells Land Rovers for advice. He is like, 'the freight should be in the sale price and the appearance package is just baloney'. I give the phone to the salesman so he can talk to my friend. The salesmen, Corey, then goes to his "manager" (sadly - I can't remember the manager's name). Anyway, all of the sudden the salesmen comes back, puts my phone on the desk and says, "we are not selling you a car - you need to leave". I HAD TO WALK HOME ALMOST TWO MILES AND IT WAS 20 DEGREES OUTSIDE WITH A WINDCHILL OF 10 AND ALL I HAD ON WAS A FLIMSY COAT!!! I've been buying cars for 30 years and I have NEVER been lied to and treated this poorly EVER. At this point I was not ever going to buy a Kia - EVER, but my friend who works for Land Rover called and said he spoke to the saleswoman at King Kia in Gaithersburg and that they would give me a fair price and treat me with respect. I called them up and they were WONDERFUL. I had to drive nearly 30 miles to get the car but it was SO worth it. I got the car on the road for 18,392 and used my financing. I've only had the car for three hours but I love it and I'm so thankful the crew and King Kia came through for me.(Valerie was the saleswoman and Shaheed was the helpful person who showed me how to use the car and explained all their service to me). I will be calling the Maryland BBB about my experience at Bill Baisey Kia and and filing a complaint. It's bad enough that they lied, but then when I called them out they treated me terribly. I will warn everyone I know of Facebook and Twitter not to do business with them. More

Great Experience I highly recommend Bill Baisey Kia! Mario went above and beyond to make sure I was in a vehicle that I love! He was very honest and made my car buying I highly recommend Bill Baisey Kia! Mario went above and beyond to make sure I was in a vehicle that I love! He was very honest and made my car buying experience relaxed and pleasurable. He even got my payments lower than expexted! If you need a dependable vehicle at a reasonable price go ask for Mario!! More

Very Happy Customer Thomas and Mike were very helpful while I was buying my brand new Kia Optima. They made the buying process simple and easy. I would recommend them to Thomas and Mike were very helpful while I was buying my brand new Kia Optima. They made the buying process simple and easy. I would recommend them to anyone looking to buy a new car! More

Best car buying experience!! I went all over looking for a new Kia Soul. I stopped by Bill Baisey Kia and was greeted by Thomas Barker. He answered all my questions and was a very I went all over looking for a new Kia Soul. I stopped by Bill Baisey Kia and was greeted by Thomas Barker. He answered all my questions and was a very good salesman. I picked out a car and Mike Engle showed me numbers that were lower then any other dealership Ive been to before. They beat Carmax's offer on my trade and it was a no brainer to do business with them. I was in and out in no time and drove away happy. I highly recommend Thomas and Mike to any shopping for a car! More

2011 KIA Optima I had a great experience with Bill Baisey KIA! Mario and Corey were very considerate of my time. They worked with me on my trade and even beat Carmax' I had a great experience with Bill Baisey KIA! Mario and Corey were very considerate of my time. They worked with me on my trade and even beat Carmax's offer. I highly recommend them to both family and friends. You will not be disappointed. More

I had a great experience at Bill Baisey Kia. Carl was an excellent salesman, he answered all my question and satisfied all my needs. Kudos to him. excellent salesman, he answered all my question and satisfied all my needs. Kudos to him. More