DARCARS Kia of Frederick

Poor Service Mark, front Manager makes snide remarks, is arrogant, and pushes to give them top ratings. Their only interested to help you when not busy. Took ca Mark, front Manager makes snide remarks, is arrogant, and pushes to give them top ratings. Their only interested to help you when not busy. Took car there for all service and always had to wait longer than told and prices are very high. Twice needed services right away due to issue and was told had to wait for a week. Ended up going somewhere else where they got the part from Bill Baileys who told me had to be ordered, and had my car completed that day. Last incident and why I will NEVER go to them again is because I had to order part and was told they would call me it would take 3 days for part to be in and could have it installed with 7 days. That was on the 25th of July. Yesterday, August 7, 2017 stopped in to ask did part come in. Mark with his snide arrogant attitude said let me check. After 5 minutes he strolls in and says here are your parts. I told him I didn't want them as I was not called. He proceeded to tell me the service department did call and left message. I said what number it was not my cell or home and snidely says it's the number on file. I said no it's not and I specifically gave you my cell number and that you had my home number also. I ask for credit he said absolutely not and to take my parts. I say no I am very disappointed with your service on this matter and that I was overcharged for these parts I could get them for a 1/4 of the cost. He said we only charge what Kia tells us .I told him no I am not taking parts and would talk with my credit card company. Mark stands taller looks at me and arrogantly said "Good Luck With That". I walked out More

Buy here good prices good people especially my sales guy bri Great local small dealer that focuses on the needs of there customers. They will also make sure your informed but do not push products down your thro Great local small dealer that focuses on the needs of there customers. They will also make sure your informed but do not push products down your throat. Brian my sales guy let me drive a variety of cars without any pressure to buy any of them and never once complained about the below freezing Temps. If and when I need another car I am coming here for new or used. Best dealer around More

Quick, Easy and Friendly I went into the Dealership in a very sticky situation. I had a used Kia Optima I still owed $6,300 on that I was cosigned on with my ex-fiance. Natura I went into the Dealership in a very sticky situation. I had a used Kia Optima I still owed $6,300 on that I was cosigned on with my ex-fiance. Naturally I didn't have the money to pay it off and no bank would refinance it without me having to pay a couple grand out of pocket. I was immediately greeted by Ron who was warm and friendly and answered any question I had. I chose to purchase a brand new Kia Optima 2016. Not only did they manage to keep my payments reasonable for me they were also able to pay off my current loan and hide my negative equity. I was able to drive off the lot with a brand new car and the entire thing was so easy and pleasant! More

Excellent Buying Experience My wife and I spent 3 working days test driving new SUVs and talking "drive away" pricing for an end-of-model-year SUV at dealerships all over the Fre My wife and I spent 3 working days test driving new SUVs and talking "drive away" pricing for an end-of-model-year SUV at dealerships all over the Frederick, MD area. While car buying seems easier than it once was, no dealership was as hard-working and as creative as the staff of Bill Baisey Kia in Frederick,, Maryland in pricing the new 2016 Kia Sorento LX tht we ended up buying.. Our salesman, Ron Torre and the dealership owner - Mr Baisey himself - were far more generous than any of the other SUV dealers in assessing the value of our trade-in automobile and that generosity and creativity was the reason we purchased our new Kia Sorento from Bill Baiey Kia in Frederick, Maryland More

Friendly Employees, Easy Sales experience. Bought a 2016 Kia Soul and had a very good experience. Ron was our sales agent and promptly came out and greeted us. He was very knowledgeable about Bought a 2016 Kia Soul and had a very good experience. Ron was our sales agent and promptly came out and greeted us. He was very knowledgeable about KIAs and showed us several different models. He was very patient as we weren't quite sure which model we were going to go with. He was very low pressure which is much appreciated as it takes some stress out of the car buying experience. The finance portion was also very easy and the paperwork didn't take long to complete. Thank you for a great experience. More

Pleasant, easy experience Went in to buy a used 2016 KIA Sportage. Service was efficient and friendly. Were able to answer any questions I had and I ended up walking away very Went in to buy a used 2016 KIA Sportage. Service was efficient and friendly. Were able to answer any questions I had and I ended up walking away very happy, with a new car sold to me at a very reasonable price. Everyone was pleasant and welcoming. More

Pleasantly Surprised I was pleasantly surprised by how attentive Mike was to what I needed. We connected right from the start and he listened to me. I did not feel pressur I was pleasantly surprised by how attentive Mike was to what I needed. We connected right from the start and he listened to me. I did not feel pressured and at the end of our transaction I felt very good about the car I chose. I appreciate their patience with me and their great customer service. Mike went above and beyond the sale and that was much appreciated. Thank you Mike Esposito. I love my car! Filomena More

Not real trusting right now Purchased a car and cancelled the gap insurance within the week. I was told I'd be sent a refund check. It's been almost two months and have receive Purchased a car and cancelled the gap insurance within the week. I was told I'd be sent a refund check. It's been almost two months and have received nothing. Called a month ago and it was my understanding it wasn't submitted so the guy could get his commission. When I called today, it was at the bottom of a pile, having not been processed yet. I'm not getting a very good vibe from this experience. The people are friendly, but now looking back, a little shady. More

Mixed Feelings I have mixed feelings about them because I grew up in the same area and went to school with the family, I liked the prices and the cars sell themselve I have mixed feelings about them because I grew up in the same area and went to school with the family, I liked the prices and the cars sell themselves. I had a problem with having to pay $ 10. for their valve stem covers and a high price for mud flaps they put on. I asked them to take off the valve stem covers and they wouldn't and I asked for a car they had on the lot that didn't have anything installed and they made excuses why it was not ready. Then came the financing we were told we had to pay a high rate. I didn't question this because we were still waiting for the insurance to pay us for our other car, but later when I checked my credit report it came up 860. the week earlier I had taken my son there and helped him buy an identical car. NOW this being said a little while later we went to refinance the car and were turned down for a lower rate and were told there was a IRS lean on our credit. We checked and there was none BUT we have found out other people have had this problem so much for the 860 credit rating. We have been back for service and one warrenty problem and I find the guys are slammed with customers during certain times but if you go when they are not every one takes plenty of time and workers with you really well. Like I said mixed feelings. I would still buy another car there and I am looking now. More

Best Deal! Took our 2011 Toyota in to trade. Was hoping to keep our payments about the same. Quick, easy, left with a 2016 KIA, and the payment was actually less Took our 2011 Toyota in to trade. Was hoping to keep our payments about the same. Quick, easy, left with a 2016 KIA, and the payment was actually less. Great dealership, would definitely recommend to friends and family. More