DARCARS Kia of Frederick

I'm 73 years old and purchased my first car on my own,I couldn't have been treated better!Brian Berkman was the best service person I have ever dealt. He explained absolutely everything, stayed with me fo couldn't have been treated better!Brian Berkman was the best service person I have ever dealt. He explained absolutely everything, stayed with me for the whole process. The service was amazing,and so is the car I purchased! I highly recommend you go see Brian when you want your next car! More

Was on the market for a new preowned car and saw that Darcars had one that had everything I was looking for, plus was reasonably priced. The sales consultant I initially met with (Kamisha) was friendly a Darcars had one that had everything I was looking for, plus was reasonably priced. The sales consultant I initially met with (Kamisha) was friendly and genuinely helpful, and the only reason this dealership gets any stars at all. Because after the pleasant initial meeting, another lady (sales manager?) came out to meet with us to discuss pricing, as in, pysch! The actual price for the car was $2000+ more than the list price, and that's not even counting taxes, registration, tags, you know, the actual fees we're required to pay. No, this lady somehow thought it was justified to charge us extra for the pre-sales maintenance done on the car, as well as their sales commission, and some other bogus fees I've never seen from other dealerships. Told her straight up I wasn't paying for any of that crap, and that if these "fees" are required for their dealership, they should've been part of the list price, and not do this bait and switch crap. She had the audacity to respond that because she was charging everyone for these fees, she couldn't remove them for me. Good to know that they're ripping everyone off equally right? Anyways, I ended up going to a different dealership that didn't play stupid games and got a car I liked even more at a better price. Tldr; Darcars is the definition of a sleazy dealership. Don't fall for their bait and switch tactics, they'll try to jack up the final price of the car with all sorts of bogus fees that you should not be paying! More

Buyer Beware: This Kia service department will do everything in their power to NOT cover damage due to a recall. I feel completely taken advantage of. After my car broke down my local mechanic re everything in their power to NOT cover damage due to a recall. I feel completely taken advantage of. After my car broke down my local mechanic reccomended I bring my 2015 Kia Soul to a Kia service center because it was showing a code that was linked to a recall that effected the catalytic converter and the engine. After my car sat at the dealership for a week, they called to inform me that the code was no longer showing and that even though all of the damage is most likely cause by the parts that were recalled, they would not cover anything. I was quoted $5800 to fix the clogged catalytic converters and exhaust issues and was told that I would need to pay them $160 diagnostic fee regardless. They did the software update, which they said "satisfied the recall", even though my car was already damaged. I spoke with customer care and they agreed that the code should not matter because the damage is obvious. They called to speak directly with the service manager, who then lied and said that myself or my mechanic must have cleared the code multiple times to allow the car to keep running which caused the damage. Because of their behavior Kia customer service recommended that I take it to another dealership. More

At the beginning of June 2023, my Kia Optima engine died and I had to get it towed to the dealership (DARCARS Kia of Frederick) and Jake in Service couldn't have been more helpful. I thought my engine was o and I had to get it towed to the dealership (DARCARS Kia of Frederick) and Jake in Service couldn't have been more helpful. I thought my engine was out of warranty, but Jake tracked down the issue and was able to get me a full engine replacement under warranty. Jake took the time, understood the issues and scheduled to have all parts replaced and serviced within a 2-week period. Jake continued to follow up during this time to assure me that all was on track. I had moved to a new state, so I wasn't coming back to get the car, so opted to sell the car from their location. They (Jake and Service Manager, Valerie) were able to find a buyer, which at that time I proceeded to work the deal with the potential new owner. Jake and Valerie were able to provide the new owner with additional information required for the car, and by doing so, the new owner proceeded with the sale and kept the car in service to have a few more repairs done before taking ownership. The sale went through without any issues, and I attribute that to Jake and Valerie who went above and beyond customer service. Thank you again, I really appreciate your dedication to the customer. Rachel C. More

Dirty, disorganized, visited the dealership three times (with advance notice)to look at cars and they could not find the cars (with advance notice)to look at cars and they could not find the cars More

Love the the one year old 2016 sorento I bought in 2017. Has had many factory recalls but had no problem having them done—-except for a recall to upgrade the emission system. A day after having it done my e Has had many factory recalls but had no problem having them done—-except for a recall to upgrade the emission system. A day after having it done my engine light came on, had never come on before. My neighbor is a mechanic and has a system that that plugs in under the dash that tells you why the engine light is on. It read out problem with the emission system. I called and Kia said to make an appointment and they would look at it. Shortly after that had a different recall so I took it in for that and told them about the engine light being on after the other emission recall and to look at that also. When done they said they just reset the engine light to off. Within a day the light was back on and when I plugged in the system tool there was the readout about the emission problem again. Did not have time to get the car back to them for some time but then got another recall for a different roll away problem. They did that recall and said they could not look at the emission problem because the gas tank was almost full and they would have to charge me $150 dollars to plug in their system reader. Almost a year later and the engine light is still on. Thanks a lot Jack. That’s the guy who was “helping me”. Nice guy But ??????? More

I had a great experience with Darcars Kia of Frderick. I was not rushed or pressured into buying a car. Vivien Adams, Eddy Urbina and Stephen Kinley worked hard to put me into my new Sportage and I am e I was not rushed or pressured into buying a car. Vivien Adams, Eddy Urbina and Stephen Kinley worked hard to put me into my new Sportage and I am extremely greatful for the work and support they put into my purchase. I would highly recommend. More