DARCARS Infiniti of Greenwich

Sales Staff Preofessional, Service Dept. Needs an Overhaul While this was not our first experience in leasing a vehicle, this was our first infinite. Our previous lease was an Acura and we decided to try the i While this was not our first experience in leasing a vehicle, this was our first infinite. Our previous lease was an Acura and we decided to try the infinite brand as we wanted to increase the passenger and cargo space. The leasing process went smoothly and we expected nothing less from the service dept. and the prepaid manintance contract that was purchased. We've had routine maintenance work done at the dealership without any hiccups, however anything above and beyond routine seems to present a real quandary for both the technical and administrative staff. I've brought our car in several times for the same issue. The cruise control was not working and I was told that one of the front sensors was blocked. There was a minor dent on the front bumper, perhaps it was struck by a shopping cart in a parking lot. They removed the front bumper and claimed that they extracted the piece of protective material that was blocking the sensor and that it was fixed--and yes, they charged me to do the work. Within three minutes of driving the car, I received the same warning of a front radar obstruction,--the car was not fixed. I brought the car back a day later and waited for abour an hour. They returned to tell me that the sensor was damaged and would need to be replaced and that it was a $2000.00 part but they would "good will" it under warranty. I made another appointment and upon arrival was told that they couldn't do the work that day and I would have to reschedule. The car was once again brought in for the work on a Tuesday. Although we were guaranteed a loaner because the job would require several hours, my husband was told that they did not have a loaner because we didn't submit a request. Following some drama, our service consultant Paula, who scheduled the appointment, as well as scheduled and cancelled the previous appointment upon arrival, suddenly saved the day and found a loaner. We were told it would be completed that day. On Tuesday night a call was received from the dealership and we were told that it would be ready the following day on Wednesday. I did not get a call on Wednesday. I called Greenwich Infinti at 3:30 pm on Wednesday. and was told that they did not fix the car and that they had opened the package containing the replacement part but it was the wrong item. I incredulously asked the obvious question, so you didn't even check to see if you had the correct part on Tuesday when you were actually supppopserd to do the work and Paula was more than happy to agree with my statement, but I was asuured that my car would be ready on Thursday. Thursday arrived and now the story had once again changed. Today the car suddenly has numerous things wrong and if left unrepaired more systems will begin to break down we are told. Now it's going to cost at least $2000.00 out of pocket and there's no telling when the job will acutally be complete. This is clearly rampant incompetance not to mention some malicious form of a bait and switch tactic. BEWARE of the service department and the lengths they will go to inconvenience their own customers. I have minimal faith any of the work will be performed correctly and no one has offered a discount based on the previous work that was done incorrectly. As for the infiniti brand, if a $2000.00 part can be compromised and damaged beyond repair when there's little to no exterior damage, I must question the integrity of the materials being used in these cars. More

First Class. And Highly Competitive. As you'd expect from a Greenwich based dealership. First class experience all the way. What was surprising was their ability to meet and beat bids fro As you'd expect from a Greenwich based dealership. First class experience all the way. What was surprising was their ability to meet and beat bids from the largest volume dealers. I call that competitive. And the process was quick and painless. More

Extremely Happy New Infiniti Owner I just leased a new Infiniti Q50 from Greenwich Infiniti and I could not be happier. Not only is the car everything that I was expecting and more, but I just leased a new Infiniti Q50 from Greenwich Infiniti and I could not be happier. Not only is the car everything that I was expecting and more, but the staff at Greenwich Infiniti was extremely helpful and went above beyond to make this the best and the easiest car buying experience I've ever had. I worked with Craig and he was able to answer all of my questions about the Q50. Craig was very respectful of my time and he was able to make the entire car buying process painless. If you are looking to purchase an Infiniti I would look no further then Greenwich Infiniti. I'll certainly be recomending Craig and this dealership to my friends and family More

Loving my Q50s! I came to Greenwich Infiniti looking into a Q50s. I worked with Craig Noe who was patient and took his time answering every question i had. He was v I came to Greenwich Infiniti looking into a Q50s. I worked with Craig Noe who was patient and took his time answering every question i had. He was very professional and worked with me on getting a great deal... Bruno in finance also made it a stress free process. Overall the entire team at Greenwich Infiniti was so helpful and professional.....they will definitely be getting my return business when my lease is up! More

Amazing customer service It was a great experience to purchase a car at Greenwich Infiniti everyone is friendly and professional we are very happy for purchasing Q 50 at Green It was a great experience to purchase a car at Greenwich Infiniti everyone is friendly and professional we are very happy for purchasing Q 50 at Greenwich we will definitely recommend to our friend thank you very much Jasmine Justin Bruno for your professionalism! More

Had a great experience!! My husband and I bought a 2015 QX70 from Greenwich Infiniti and had the best car buying experience ever. We dealt with Raffael Chirinaian, Justin Ju My husband and I bought a 2015 QX70 from Greenwich Infiniti and had the best car buying experience ever. We dealt with Raffael Chirinaian, Justin Juliano & Michael Santosusso! All such gentlemen and awesome to do business with. We highly recommend this dealership! More

Leased a 2015 Q40 I did plenty of research when recently looking to lease a 2015 Q40 and could not go past Greenwich Infiiniti when it came to price and customer servic I did plenty of research when recently looking to lease a 2015 Q40 and could not go past Greenwich Infiiniti when it came to price and customer service. I dealt with Craig Noe and he was professional, responsive and generally great to deal with. He understood what I was looking for and made sure I got the best value for money! Once the agreement was reached, dealing with Bruno was also a pleasure and he was sure to outline all details I needed to consider. Again, great customer service! I live closer to another dealership and even managed to get them to agree to the same terms however having dealt with Craig I could not go past the fantastic customer service that was lacking at this other dealership. Thanks again Craig and Bruno and I will certainly be looking to come back to you when it's time to upgrade! More

Upgraded my Infiniti I was looking to trade in my 2005 G35 Coupe as a down payment for a certified pre-owned G37X. I had a great experience at Greenwich Infiniti 10 years I was looking to trade in my 2005 G35 Coupe as a down payment for a certified pre-owned G37X. I had a great experience at Greenwich Infiniti 10 years ago when I purchased my G35 so my first thought was to go back there to inquire about a certified pre-owned. I met with Craig Noe who was extremely knowledgeable about the pre-owned inventory and gave me all the information I needed. I returned a week later to test drive the G37 I was interested in. Craig Noe and Justin Juliano went over all the financials with me and we made a deal! The guys at Greenwich Infiniti were so wonderful and made this experience seamless. They were personable, honest, fair and did not ever pressure me or make me feel anything but comfortable. They went above and beyond to handle all the changes I needed to make in registration and insurance leaving me only needing to sign papers and drive out in my new car! The day of pick up, Bruno Coelho set me up with an amazing rate for my loan and rolled in low monthly payments for bumper to bumper coverage. Craig even took the time to sit with me and show me how to set up all the personalized settings in my new car. I would recommend these guys and the Greenwich Infiniti dealership to anyone! More

Great Experience My husband and I are were in search of a larger vehicle as we are expecting our first child, so our minds have been pretty scattered as we prepare for My husband and I are were in search of a larger vehicle as we are expecting our first child, so our minds have been pretty scattered as we prepare for her arrival. The moment we arrived at the dealer, we were met with smiling faces and people who were truly interested in helping us. We had the best and easiest car buying experience with Luis, Justin, and Bruno. I cannot say enough great things about their workmanship, courtesy and friendliness. They took our fear of car shopping and made it the best experience. I highly recommend this dealer! More

2015 QX60 I've been buying cars for the last 10 years and this has been my best experience , i didn't get a NO for awnser. The most important is that I got the I've been buying cars for the last 10 years and this has been my best experience , i didn't get a NO for awnser. The most important is that I got the car that i wanted and how i wanted with all the discounts ,rebates that it had. Luis Rodriguez was the saleman exellent customer service that i bought my car without a doubt . More