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DARCARS Infiniti of Greenwich

Greenwich, CT

4.6
671 Reviews
DARCARS Infiniti of Greenwich is a new kind of luxury dealer in Greenwich. At 315 Milbank Avenue, we will make your car buying experience a pleasure. DARCARS Infiniti of Greenwich has a whole new way of doing business. We offer a large loaner fleet, free pickup and delivery, complimentary car washes, plus truly competitive pricing on all models! As a member of the DARCARS Group, we know luxury vehicles and want your car buying and servicing experience to be an enjoyable one. Come to DARCARS Infiniti of Greenwich and take a tour around our new showroom.
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315 Milbank Ave

Greenwich, CT

06830

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Showing 671 reviews

May 07, 2023

Brooke was very knowledgeable, professional, personable, and accommodating. I would highly recommend him to anyone looking to purchase a vehicle. More

by KJ
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brooke Labonte
May 08, 2023 -

DARCARS Infiniti of Greenwich responded

KJ, we're delighted to hear that Brooke and the DARCARS Infiniti of Greenwich team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

May 01, 2023

Shoutout to Brooke for selling me my first car and making it such a great experience. Everyone at this dealership was polite and very helpful. As soon as I walked in my family and I were greeted with hot cho More

by jaylaortiz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amberlyn Alvarado, Brooke Labonte, Chris Frey
May 03, 2023 -

DARCARS Infiniti of Greenwich responded

Jayla, we're honored to have earned your business with our professionalism and excellent customer care at DARCARS Infiniti of Greenwich! Thank you for taking a moment to commend Brooke for his hard work, and congratulations from all of us on your first car!

March 16, 2023

I purchased my car before the dealership was owned by DARCARS. Ever since, the customer service has taken a downturn. I went from leasing to purchasing and now paying more than my car is worth because More

by CT_Disappointed_ Cust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Leo Merturi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Labonte
Mar 17, 2023 -

DARCARS Infiniti of Greenwich responded

Hi there! This is an alarming review to receive and I'd really like to discuss your experience further and see how we can assist. Can you please reach out to my team and I at 800-327-2277 or email us at customerrelations@darcars.com when you have a moment? Thank you!

Mar 21, 2023 -

CT_Disappointed_ Cust responded

I thank you for the response, but at this point what can your team do? I’m guessing you will placate me by saying that you will chat with the people involved and that you value my business. If you did value your customers, none of this would have happened. I am currently paying more for a car than it’s worth and if I have a service issue I would rather drive out of my way than drive the 10 minutes to your service department.

Mar 21, 2023 -

DARCARS Infiniti of Greenwich responded

We are not in the business of placating and would genuinely love to assist, but without your contact information it's difficult to do so. Can you please call us at 800-327-2277 when you have a moment?

Mar 22, 2023 -

CT_Disappointed_ Cust responded

Touche. I will be reaching out soon. Who should I ask for?

Mar 22, 2023 -

DARCARS Infiniti of Greenwich responded

Wonderful! Please ask for Sherlene or Kim. Looking forward to speaking with you!

March 11, 2023

Great buying experience. It was my first time buying a car and I felt totally comfortable with everyone that helped me. They made it very easy. More

by Amanda
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew Keyes
Mar 13, 2023 -

DARCARS Infiniti of Greenwich responded

Amanda, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing the DARCARS Infiniti of Greenwich team to assist you with your automotive needs, and we hope you have many happy miles in your new car!

January 09, 2023

My first service and was taken on time and out the door within the hour very satisfied! Thanks More

by Johnmart5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Merturi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

DARCARS Infiniti of Greenwich responded

Excellent! We're pleased to hear that our team delivered the accommodating and gratifying service we aim for. Please drive safely and we'll see you again down the road!

October 26, 2022

Brooke Jessup has given us wonderful personalized service at every step of the way . Leasing and now buying our car was a big decision and Brooke took lots of time to help us through the process. He even add More

by Mkatzpiano
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Labonte
Oct 26, 2022 -

DARCARS Infiniti of Greenwich responded

Providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for your business and we look forward to seeing you again down the road!

September 08, 2022

We can not express enough how courteous, professional and accommodating the team from Greenwich Infiniti was! Chris and Steven went over an beyond to make sure our new vehicle was ready on time and took the More

by emmy8176
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Frey
Sep 09, 2022 -

DARCARS Infiniti of Greenwich responded

We are thrilled to hear that from start to finish you had a five-star service experience working with our DARCARS Infiniti of Greenwich team. Thank you for posting a review and mentioning Chris and Steven! We look forward to assisting you in the future.

September 08, 2022

After a long search, many dealerships, and the insane auto market, I had the pleasure of working with Steven of DARCARS Infiniti of Greenwich. He was gracious, informative, and personable. Overall, if yo More

by Matt C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2022 -

DARCARS Infiniti of Greenwich responded

Our customer relationships are our foremost concern, and we're glad to hear that's clear, Matt. Thank you for the stellar rating and for allowing us to serve you - the entire DARCARS Infiniti of Greenwich team appreciates it!

August 31, 2022

Steven was beyond amazing! He made the process so easy and got me into the exact car I wanted. Can’t say enough about how great Steven was! More

by Toni-Ann G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2022 -

DARCARS Infiniti of Greenwich responded

Toni-Ann, thank you for taking the time to leave us a review! We'll be sure to pass your kind words along to Steven. Please drive safely until we meet again!

August 27, 2022

Steven was a pleasure to work with, knowledgeable, helpful and fun. Not pushy or demanding, he’s a doll!! I would definitely to business with him again. More

by Darlene Pellicci
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Wesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Farha Raoof
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Frey
Aug 29, 2022 -

DARCARS Infiniti of Greenwich responded

Darlene, providing outstanding customer care with a smile is always a top priority, and it's wonderful to hear we're meeting our goal. Thank you for allowing Steve and the DARCARS Infiniti of Greenwich team to assist you with your automotive needs, and we hope you have many happy miles in your new car!