
DARCARS Honda of Fairfax
Fairfax, VA
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I bought my 1998 HOnda Prelude from this dealer as a brand new car and my experience was okay. My sales person was named "Z" (should have worked for Nissan) and he was wonderful. However, upon bringing brand new car and my experience was okay. My sales person was named "Z" (should have worked for Nissan) and he was wonderful. However, upon bringing my vehicle in for service I have had not one positive experience. My first experience with poor service was when the lot porter didnt know how to drive a stick shift. My car was 4 parking spots from the service door, and I offered to go get it, but they insisted that a lot porter bring it to me. After two lot porters fought over my keys, the one who broke my key chain got in my car, over revved the engine, popped the clutch and peeled the car out, he did this twice before I finally removed him from the car. The biggest slap in the face was that I was in college at the time and applied for a lot porter position. The second bad experience was when I had just had $2500 worth of after market performance parts put on my car, and was going to the dealer to have an oil change. After the service rep told me it would only be an hour I decided to check out the new models upstairs, as I walked outside I heard the sound of a deep powerful exhaust coming up Main Street, I heard it peel wheels in 2nd gear and turn around to see my Prelude doing 80mphs up Main Street (a 35 mph zone). When I went to complain to the service rep, she told me I was out of line. I will never go back there, and discouraged anyone from buying a vehicle there and especially having it serviced there. Grade F- More