DARCARS Honda of Fairfax

Hi, I have been here twice after I moved to VA. Both Hi, I have been here twice after I moved to VA. Both the times it had been a bitter experiance. They weren't helpful. First time I was here as DMV s Hi, I have been here twice after I moved to VA. Both the times it had been a bitter experiance. They weren't helpful. First time I was here as DMV suggested me to return the NJ plates(yeah, I got the car from NJ dealer and moved here immed.).When I calle my NJ dealer, he mentioned that any Honda dealer can accept it so please return in to the Fairfax honda and they should help you out. to my surprise, they weren't even good at just answering me in a nice way.! First question they asked me after I mentioned my situation is "so what you want us to do with the number plates?" and there was a big laugh by others(including the manager). Second time it was more worse, I went there for oil change and scheduled the appointment and they asked me all the details(where i got the car, how many miiles..etc.). I was told that oil change is free for the first time so I need not pay anything. Next day I went to drop off the car and I was handled by a person(dont remember the name but he will be sitting in the second table from the first entrance in the service dept.). Again he asked me so you got the car from NJ and I said yes, he changed the amount from 0$(special) to almost 80$(oil + tire rotation). I asked him why would you change it as I was told its for first time and he mentioned that I got wrong info from some one the previous day and also you did not get the car HERE. I was thinking in my mind that his attitude is because I did not get the car from this dealer. he argued with me for 10 min and then told me to get out. I did not want to complain about him because in my first incident the person who was laughing out there was the manager(one of the manager). My recommendation is not to approach these guys if you have option of going to some other dealer or be aggressive. thanks More

I broke my side mirror backing parking to close to another car. I called Fairfax Honda and they had the part in stock, provided me an estimate and gave me an appointment for the next day. The final b another car. I called Fairfax Honda and they had the part in stock, provided me an estimate and gave me an appointment for the next day. The final bill was less than the original estimate because the repair took less time than they had estimated. Would highly recommend their service department. More

I love my honda and will not take it anywhere to get it serviced. I need to know that my honda s2000 gets the very best care. I am a sports car fanatic and like to talk to the mechanic that works on my ca serviced. I need to know that my honda s2000 gets the very best care. I am a sports car fanatic and like to talk to the mechanic that works on my cars. I have been to several other dealers that were not accomodating at all. I would like to know that the mechanic working on my car just didnt get out of high school. That's why my honda only gets taken care of at Fairfax Honda. They let me talk to the mechanic and the staff is always very accomodating. More

I've been with my friends and family to plenty of time to buy new cars, and I've seen the car salesmen hassle them. Not at Fairfax Honda though. We walked in and were greeted by John and he was laid back and buy new cars, and I've seen the car salesmen hassle them. Not at Fairfax Honda though. We walked in and were greeted by John and he was laid back and really nice. We told him that we had shopped several dealers knew what we were looking to spend. He found a brand new civic that fit the price and we test drove the car and then did the paperwork. Financing it was easy, we got a great deal on APR and warranty. Fawad really made the process easy and smooth and I would recommend going to this dealership-worth the drive for me. More

Our family has purchased 2 used cars from Fairfax Honda and both cars have been very good cars. The first vehicle is a Honda Odyssey and the second one is a Honda Civic for our daughter. We had a inciden and both cars have been very good cars. The first vehicle is a Honda Odyssey and the second one is a Honda Civic for our daughter. We had a incident with our Odyssey where it would not start and we called the dealer. The service person asked us a few questions and suggested that we have it jumped started because it sounded like a battery issue. They offered to send someone down to us since we purchased the car from them, but we were able to get a jump start from our neighbor. The Odyssey started right up and noticed that on of the rear lights was left on all night. We took the vehicle to get the battery tested and the service people there recharged it for us at no charge. We have had no problems since. More

On March 1, 2008, my wife and I went to Rosenthal Honda Fairfax, 11020 Fairfax Blvd, Fairfax, VA. We traded in our Honda Civic for a 2005 Honda CRV, CERTIFIED USED. They showed us the Carfax History Repo Fairfax, 11020 Fairfax Blvd, Fairfax, VA. We traded in our Honda Civic for a 2005 Honda CRV, CERTIFIED USED. They showed us the Carfax History Report & everything seemed great. (Sales person: Jesse Annis) I put $4000.00 down and drove away in my "new" Certified Used Honda. Easter Sunday, March 23, the car broke down. It was towed to the dealership Monday morning. The mechanics could not find anything wrong with it. On Friday, July 11, the car broke down again. We decided to trade it in and get a brand new car. Well, that is when we found out (through 2 different dealerships - Mazda, Fairfax and Carmax, Dulles) that the vehicle has FRAME DAMAGE because it was in an accident. Now the vehicle is worth $6200.00 LESS than what I paid for it (Paid: 17,700. Now worth 11,500). I called the Sales Manager, David Perrin. He lacks the appropriate skills, in my opinion, to deal with customers. He was condescending and rude. When I explained that the vehicle had frame damage, he was snide and sarcastic about the specific terminology of the Honda CRV frame. If the Rosenthal Honda Fairfax cannot determine that a Certified Used vehicle has been in an accident, or if they deliberately misled their customers, they should rethink what should be considered Certified Used. We contacted the General Manager, Cary Schwab, the Assistant General Manager, Bridget Wang - but neither would return our calls/inquiries. We've contacted the Better Business Bureau (Although, upon doing research, Honda Fairfax dealership is familiar with complaints. There have been 15 in the last 36 months/6 in the last 12 months.) and ABC7 on Your Side, to request an investigation. More

I went to Fairfax Honda because a friend referred them to me. I was told by my friend that this dealership is very good. I went to Fairfax Honda and received a very good price on a new Honda Civic. They g me. I was told by my friend that this dealership is very good. I went to Fairfax Honda and received a very good price on a new Honda Civic. They got me a low interest rate and my payments were within my budget. I also purchased the cilajet product and my Honda looks great! I didn't know a car can look so shiny until I saw a car with the same color than was new parked next to it. I usually don't buy any of the add on products but I am glad I bought this. It’s like wearing a new suit every day. More

I have been coming to this dealer for the last 6 years to get my 2002 Honda Accord serviced. I originally purchased the vehicle at this dealership and liked the way they conducted business. Their service st get my 2002 Honda Accord serviced. I originally purchased the vehicle at this dealership and liked the way they conducted business. Their service staff is very knowledgeable on the Honda product. My Honda Accord now has over 100,000 thousand miles on it and it still runs like the first day I purchased it. All the service has been done by Fairfax Honda and I am very happy with their performance. More

I bought a certified Honda recently from Fairfax Honda. Every thing went easy and problem free. David Perin helped me find a vehicle that was not even listed on the web yet and gave me a great price. I wou Every thing went easy and problem free. David Perin helped me find a vehicle that was not even listed on the web yet and gave me a great price. I would recommend this Honda dealer for their selection and service. More

Got to hand it to this dealer when it comes to getting your Honda fixed right. My honda odyssey had a ticking noise that would come up when the car goes to 50 mph. I had initially taken the vehicle to ano your Honda fixed right. My honda odyssey had a ticking noise that would come up when the car goes to 50 mph. I had initially taken the vehicle to another Honda dealer and they were not able to locate the source of the problem. The honda dealer in fairfax was able to fixed the issue and I didn't have to make several trips. Even though I work in Woodbridge, I will take my baby to Fairfax Honda from now on. More