DARCARS Honda of Fairfax

Worked with Tim Willis on a CPO Honda Odyssey. He was well informed, helpful, straightforward, and efficient. He worked with me to get the car I wanted at a fair price, recommending things I hadn't consi well informed, helpful, straightforward, and efficient. He worked with me to get the car I wanted at a fair price, recommending things I hadn't considered or known about, answering all my questions, and generally doing all the things a sales advisor should do. Honestly, I was very skeptical going in because my previous experiences (admittedly several years ago) with dealerships in this chain were far less than positive. Suffice to say, Tim (and Dave Perrin, the used car sales manager along with Jose in finance) went a long way towards reversing my opinion and I left feeling like I got a great deal at a fair price and having been treated like a valued customer. Fives all around. More

Jesse did a great job for us - he was polite, professional and thorough throughout the car-buying process. I will recommend him and the dealershipp to others looking to buy a new or used car. professional and thorough throughout the car-buying process. I will recommend him and the dealershipp to others looking to buy a new or used car. More

This was a painless experience, which is just what I needed. My son had totalled his Honda and we needed a replacement quickly. Tim went above & beyond...even taking my call at home one evening and comi needed. My son had totalled his Honda and we needed a replacement quickly. Tim went above & beyond...even taking my call at home one evening and coming in on a Sunday to meet me, after I drove 3 hours from PA to buy the car. He made everything work. I will surely buy my next Honda from this dealer, and hopefully work with Tim again, too! :) More

I purchased a used Mercedes from this dealership, and the process was painless from start to finish. Tim was very friendly and helpful, and willing to work with my budget. Beyond this, they promised to (and process was painless from start to finish. Tim was very friendly and helpful, and willing to work with my budget. Beyond this, they promised to (and followed through on this promise) to fix a few small things and everything is now in perfect shape. When we got to the point of financing, Tim was willing and able to help us through the process - and actually had us sit down with teh Finance manager, who happily took time out of his busy day to walk us through our options and the process. Not ONLY did they work with us on the price, but they actaully found us the BEST loan rate through the MOST reputable bank out of all the dealerships we went to before them. I would absolutely recommend this dealer to any one of my friends or family - the sales process was pleasant, tehy were not pushy, and were very accomodating. As many of you know (and as I discovered myself) buying a car can be stressful and intimidating...this dealer was the first dealr out of MANY that I looked at that I found non-threatening, welcoming, and willing to work with me in a kind and patient manner. What is more, I bought from out of state (Maryland, on the other side of DC) and tehy were helpful in getting me my plates, and even overnight express mailed them once they received my Maryland inspection certificate. Truly a pleasure working with them...which can be rare in teh world of car sales. Top notch dealership!! More

I originally came into the dealership for a routine oil change and maintenance minder. I am an out of state resident; who was in town on business. My customer service experience from the entry into the s change and maintenance minder. I am an out of state resident; who was in town on business. My customer service experience from the entry into the service garage until the moment I left was excellent. Kendall Jackson (service adviser) assisted me with my service on my 2009 Civic. He explained to me some of the suggested repairs and concerns from the repair man. Due to the fact that my lease was up soon; I declined the other services. I requested to meet with a salesman as I just wanted to test drive the 2012 Civic. I met with Eugene Brown (new car salesman), who assisted me with test driving the new Civic and also discussed the new features on the vehicle. Mr. Brown with the assistance of Jason Lee (new car sales/financing matters) ran the numbers related to my car and the possibility of a new lease. Mr. Brown and Mr. Lee looked at my situation carefully and presented me with my options. Keep in mind it was my desire to remain within the same price range as my existing lease payment. All the gentlemen were very helpful, provided EXCELLENT CUSTOMER SERVICE from start to finish and valued my desires regarding payment etc.. I would highly recommend Rosenthal Fairfax Honda, be sure to ask for Kendall Jackson, Eugene Brown and Jason Lee; you will not be disappointed. Also, thanks to Lester Johnson (financing) for sealing the deal this past Monday! You all have acquired a new out of state customer. This one the best overall sales experiences that I have had in my over 10 years as a Honda customer. Keep up the GREAT WORK, customer service goes a long way in obtaining and keeping satisfied customers!!! More

I had my car serviced here on 07/09/2011, few things I wanted to point out , first of all the express oil service took an hour, I don't know what is the meaning of express? In this service 2ndly, I don wanted to point out , first of all the express oil service took an hour, I don't know what is the meaning of express? In this service 2ndly, I don't like the way Honda pushed it's different mileage services, I had 61k miles on my car & the associate Kendal Jackson insisted on taking this service for $500, he even refused to turn off the maintenance req'd light even though I was there for oil change I am fully aware that a car requires regular maintenance, however I usually break different services over the period of time to keep them under budget. The overall service experience was not good this time, the representative was rude don't really want to understand any thing but what is appearing on his computer screen I.e. 60k miles service! More

Tim Willis was very knowledgeable and extremely helpful in my recent pruchase of a 2005 BMW Z-4 convertible. Tim definitely knew everything about this car. Tim was both polite and courteous in patiently a in my recent pruchase of a 2005 BMW Z-4 convertible. Tim definitely knew everything about this car. Tim was both polite and courteous in patiently answering all my questions. Tim did not pressure me at anytime during the purchase of this car (including the negotiation of the price). It was the first time I had bought a high end, high maintainence car, and with Tim's assistance throughout the process, it took the anxiety out of making such a big purchase for the first time. Tim has the right approach with the customer, relaxed, flexible, and easygoing, affording the customer a stress free environment that enables them to complete such a major purchase, as a car. I would definitely recommend Tim to anyone else making a car purchase and would use Tim to purchase my next car. Tim made what can be a not very fun experience, a very pleasurable one. Thanks for everything Tim. You are good at what you do. I would also complement Gino Song. I worked with him to a lesser extent, but nevertheless, his stress free, easygoing approach, was a breath of fresh air. I would compare Gino's work to getting a great dessert after a fantastic dinner. It was just a continuation of a great experience. Thanks Gino. More