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DARCARS Honda of Fairfax
Fairfax, VA
477 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 477 reviews
September 28, 2023
Keith in the service department, did an excellent job of explaining my options for my brake repairs, the costs, how to apply my coupons, and had my car repaired promptly while I waited. Thank you for provi explaining my options for my brake repairs, the costs, how to apply my coupons, and had my car repaired promptly while I waited. Thank you for providing great employees and repair service. I also appreciate the reminder postcards re:maintenance. Thank you, Sherry Brennan More
by scbrennan2
Employees Worked With
Keith in the service department
September 27, 2023
Called service department yesterday, Sept. 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many 25 9:15 AM, I told the service advisor that my 2023 HR-V Windshield exploded without any object in contact with it. I’ve searched online and saw many HR-V owners having the same issue with their windshield. Then the advisor immediately told me to call my insurance provider since they will not fix the windshield. I told him that I saw many posts online about this issue for HR-V owners, and he said he cannot do anything about it and I should call my insurance provider. To think that this is the dealership where I bought the car last August 2022. It seems the service advisor does not care and not willing to assist me. I called Landmark Honda and immediately booked me an appointment for check-up and they said it is a known issue for most of HR-V’s bought from last year. You should not be hiring service advisors like that don’t know how to investigate or show the willingness to assist. More
by tantan.g
Employees Worked With
Service Advisor
September 22, 2023
I bought my CRVs from Fairfax Honda. I was assigned a service advisor for my new 2006 Honda CRV. He lasted about 2 months. The next service advisor lasted about 6 months. At last, Ke I was assigned a service advisor for my new 2006 Honda CRV. He lasted about 2 months. The next service advisor lasted about 6 months. At last, Keith Derrickson has been my service advisor for more than ten years. I've never had a problem with his recommendations and/or suggestions. Over the years, I saw several new service managers come to Fairfax Honda. Rosenthal Fairfax Honda should seek management candidates from within their organization. Keith Derrickson is worthy of an opportunity to prove himself in a management position. More
by soccerwalt2
Employees Worked With
Keith Derrickson
September 18, 2023
TLDR: The dealership told me I needed my transmission replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. replaced for $8200 but when I took it somewhere else, it just needed a transmission flush. When I let the service advisor know, he hung up on me. I have always taken my Honda Accord to the dealership and paid for all the recommended maintenance. But never again after my last visit! I took my car in because when I hit the gas pedal the car would rev but not really speed up. I shared with the service advisor Cesar that I thought there was a transmission issue and agreed to pay the $209 diagnostic fee. I got a call back that I needed an oil change and an engine clean for about $1000. I asked if they looked at the transmission which is the issue I originally brought it in for and it turns out they didn't (which is a little concerning). When I got the next call back, they said I needed a new transmission for $8200 and potentially a new engine for $16,000 but at the very least the oil change and engine clean they had previously recommended. This was surprising to me since my car has been well cared for and has only 75,000 miles on it. I asked if they had checked various potential other causes of the problem in the transmission but the service advisor (Cesar) was not able to answer my questions since he didn't perform the diagnostic. I asked if I could talk to the mechanic and he said he's too busy. Cesar routed me to his a senior service advisor (whose name I think is Thomas) who told me the transmission was definitely bad and I should not consider getting a transmission oil flush because it could make things worse. I had the car towed to another mechanic who did a transmission flush and oil change. The transmission flush and oil change fixed the problem. The car can easily switch gears without any problem. Over the last 3 weeks, I've driven several hundred miles and there is no more revving sound and the car smoothly switches gears. When I called the service advisor Cesar to update him on my car, he transferred me to the same senior service advisor (Thomas?). I explained what happened, Thomas hung up on me! I emailed careteam@fairfaxhonda.com as suggested below but never received a response. More
by val
Employees Worked With
Cesar, Thomas?
September 05, 2023
Esslam was the salesperson that we worked with at the Honda dealership Rosenthal. We purchased a Honda CR-V for my mother-in-law, who is elderly. Esslam was first to greet us, eager to find our vehicle, Honda dealership Rosenthal. We purchased a Honda CR-V for my mother-in-law, who is elderly. Esslam was first to greet us, eager to find our vehicle, and was patient, kind, and understanding. Also, he worked with us to get us a deal with the manager on a car we liked. Thank you Esslam and Honda Rosenthal! More
by toan.c.ly
Employees Worked With
Esslam Shoura
September 05, 2023
I have used Rosenthal Honda for over 10 years and have always received excellent service. Everything is explained to me and I am given options - which service can wait and which needs immediate attention. always received excellent service. Everything is explained to me and I am given options - which service can wait and which needs immediate attention. I just purchased a service agreement for my new Honda Pilot. More
by Masthomas
Employees Worked With
Can’t remember the finance officer’s name.
