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DARCARS Honda of Fairfax
Fairfax, VA
476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 476 reviews
April 10, 2018
Great Experience Purchased a CPO Volvo from these guys and the experience was very pleasant. Salesperson was very understanding, accommodating, and polite. Made it eas Purchased a CPO Volvo from these guys and the experience was very pleasant. Salesperson was very understanding, accommodating, and polite. Made it easy to drive off same day with the vehicle. Fair and transparent pricing. Took care of everything - would highly recommend. More
by Chris
Employees Worked With
Kazim Raza
April 03, 2018
THE BEST dealer to buy a car from. I will start by saying my scenario is one that no dealer would find ideal, and any other dealer would have probably told me "tough luck", not at Rosen I will start by saying my scenario is one that no dealer would find ideal, and any other dealer would have probably told me "tough luck", not at Rosenthal Fairfax Honda. For this reason, I HIGHLY recommend them as THE dealer to go to. I came to Rosenthal Fairfax Honda to purchase two used vehicles, for my wife and myself, and I have never received such great service as I did here. I had two vehicles to trade in, and they gave very fair and reasonable trade in values on both vehicles. During the whole process they made sure I was comfortable, and that I liked the vehicles. My salesperson, Aladdin Faruque, was very accommodating and wanted to make sure I was completely satisfied. I never at any time felt hurried or pushed. His level of professionalism and courtesy is exactly what you would look for in a salesperson. Here is where I feel this particular dealer shines above the rest. To give some background, I live in Maryland, and this dealer is of course in Virginia. So any vehicle purchased out of state must go through Maryland State Inspection. Well, the first vehicle purchased, passed the inspection after some minor issues. The second vehicle failed, and for a very costly repair. I contacted the dealer and informed them of the situation, not expecting much. To my surprise, they offered to complete the repair at their facility and to bring it in, I was even given a loaner vehicle to drive in the meantime. Well, after a few replacement parts, it turns out that there were more components that would need to be replaced, and even after that, there was no guarantee this would resolve the issue ($4,000+ in repairs). They knew I had to young daughters, and with safety being an issue, they insisted on not continuing any further with the vehicle. I loved the vehicle, and persisted on just fixing the issue, and even offered to pay half just to get the vehicle back. Ivan Micheletti and David Dragelin, the Pre-Owned Directors, were willing to work with me, but were very insistent that I pick another vehicle. By this time about 3 weeks had passed, and they were still willing to switch me out to another vehicle. I spent a good amount of time test driving other vehicles, but could not find one that I liked. Then Ivan made me an offer that completely caught me off guard. There was one vehicle there that I did see in their inventory that I liked, however it was out of my price range. Ivan being very understanding of my situation, offered me this vehicle at a price below market value, knowing he could get more for it, just to help me out. Ultimately, this vehicle was a little newer, had lower mileage and is a much nicer vehicle altogether. This vehicle passed the inspection, and I could not be happier to finally have a vehicle again. Basically, to sum up my long post, Rosenthal Fairfax Honda has been the BEST dealer BY FAR that I have ever dealt with in my life. If you are looking for a vehicle, new or used, come here FIRST. Ask for Aladdin Faruque and you'll have the experience you've been looking for. If you get the chance to work with Ivan Micheletti or Dave Dragelin, you'll see what i'm talking about. Of course, this is a dealer, and you have to be reasonable, but you'd be hard-pressed to find this kind of service anywhere else these days. Buy from Rosenthal Fairfax Honda, and leave happy. More
by TomN
Employees Worked With
Aladdin Faruque, Ivan Micheletti, David Dragelin
March 19, 2018
AAA+++ very good sales person, process, and price Our salesperson, Kazim Raza was excellent. He is friendly and knows his product well. The price was good and satisfied my research on Kelly Blue Boo Our salesperson, Kazim Raza was excellent. He is friendly and knows his product well. The price was good and satisfied my research on Kelly Blue Book, and other related online pricing tools. More
by davidbonney
Employees Worked With
Kazim Raza
November 13, 2017
purchasing a car We were very interested in purchasing a certified Honda CRV and began our research on the internet. After looking at a number of dealerships we found We were very interested in purchasing a certified Honda CRV and began our research on the internet. After looking at a number of dealerships we found the car we were looking for and entered our information within minutes we received a nice text asking for permission as to the best contact method from Kazim Raza. Not only was his contact via text very professional, in person was excellent. If you are looking for a great experience and professionalism you should work with Kazim. Once we were ready to work with the purchase, Ryan Canute ,was excellent and professional in the finance division. This was an all around great experience. Thank you! Kosta Fairfax, Va More
by KostaT
Employees Worked With
Kazim Raza, Ryan Canute, Dave( manager)
November 12, 2017
Great customer service Purchased a certified pre-owned Volvo XC60 from Jorge Laucirica. Very friendly and responsive to customer needs. I would recommend Mr. Laucirica to Purchased a certified pre-owned Volvo XC60 from Jorge Laucirica. Very friendly and responsive to customer needs. I would recommend Mr. Laucirica to future buyers. More
by Cappy
Employees Worked With
Jorge Laucirica
November 09, 2017
Used car practically new Went in to trade my 2012 Ford Focus not sure if I would get a new car that same day but everything worked out and I got a used but newer car then my p Went in to trade my 2012 Ford Focus not sure if I would get a new car that same day but everything worked out and I got a used but newer car then my previous. They worked with me to get the lowest payment possible with warranty benefits. More
by Tim24
Employees Worked With
Aladdin Faruque, Ryan Canute
November 09, 2017
Great experience Evan was professional and friendly. I didn't feel pressured and felt at ease during the entire process. He worked to reduce the car price before I we Evan was professional and friendly. I didn't feel pressured and felt at ease during the entire process. He worked to reduce the car price before I went to the dealership. The only thing that I didn't like that much (not a huge deal) was the wait time before I could finish the paperwork with the finance officer. More
by Rick J
Employees Worked With
Evan Harris
November 03, 2017
Stay away from them STAY AWAY FORM THEM ! Hello Everyone I am owner of 2007 Honda Accord EX model and I was regularly doing serving and oil change with Rosenthal Honda s STAY AWAY FORM THEM ! Hello Everyone I am owner of 2007 Honda Accord EX model and I was regularly doing serving and oil change with Rosenthal Honda since 2007 I am deeply pained and saddened as this time I seen this people's true colours and face. First I visited them on 2 days back on Nov 01 ,2017 and they quoted me 135 $ for switch and labour their manager did promise for this thing but I did not go ahead as engine light is on and off and prostponded it. Again The light came on Nov 03,2017 and I wentThe service expert Name Hugo, he has taken my car for engine service check light he told diagnostic charge of 135 $ since I did diagnosis at auto zone so I told him its a oil pressure switch need to be replace but still he forced me for diagnosis Then he came with quote of 1070 $ for valve change, switch change, catalytic converter change, They think we are milking cow and they can earn from us, its ok man I can understand this part. Next he took me to his manager for price difference , I told manager committed for same 135 $ 2 days back, oh my god here surprise manager didn't remember it hahah what a crap ! Then manager is saying we are not charging you diagnosis fee I told I already came with diagnosis so you cant charge me for that They were really very rude when I caught them red handed cheating on unnecessary parts and labour charges Sad part Hugo was saying me that my oil filter is duplicate as I got it 2 days back from Dulles automation Honda,I shown him bill even for that ,So they mean to say that only Rosenthal Honda sales original and genuine Honda parts no one else in America sales genuine Honda parts except Rosenthal Honda !! Guys are you really serious of doing business like this ?? I am sorry to say you but you lost a valuable customer and my faith Kindly never fall for their cheap sales strategies and stay away from them Honda company must take notice of this kind of fraudulent practices As I don't have time to go to consumer court but fellow Honda owners's must take lesson from my incident and just stay away from this service centre More
by BhaguP
Employees Worked With
Manager and employee name Hugo
October 30, 2017
Horrible Sales Representative I went to the dealership to buy Honda CR-V 2017. At the entrance Mr. Samy/Sami welcomed me and i told my requirements. I also said, "if i get a good d I went to the dealership to buy Honda CR-V 2017. At the entrance Mr. Samy/Sami welcomed me and i told my requirements. I also said, "if i get a good deal, i will buy the car today". Initially Mr. Samy was in good terms and showed the features of the car and gave me option of Honda CR-V 2016 as well. Since i was not sure about the 2016 model i said i need some time to think and would like to see the prize difference between different models. I am not sure what was my mistake, i asked about the prizes and quotes for Honda CR-V 2016, 2017 etc. and he was reluctant to give me the quotes. He was asking me to choose only one model and not all. He also started arguing that i promised him that i will buy a car today, which i dint. He was so arrogant and showing such attitude like "Do it as i say" or "Do or Die". He was rude and no sales representative skills. I just walked out of the dealership. Not sue why, people with such temperament work as a sales representative. I will never step into Fairfax Honda, 11020 Fairfax Blvd,Fairfax, VA 22030 More
by CRV_sales
Employees Worked With
Samy
October 18, 2017
Bad customer service Very bad customer service. Don't know why Honda doesn't have any good customer service on their service station. Might be cheap . Worst customer servi Very bad customer service. Don't know why Honda doesn't have any good customer service on their service station. Might be cheap . Worst customer service. I bought car from there but when time for service too bad. Too long wait and i had guy name Kendall Jackson . Worst person for customer service. More
by Bob
Employees Worked With
Kendall jackson
