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DARCARS Honda of Fairfax
Fairfax, VA
476 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 476 reviews
January 19, 2019
Wonderful experiences! We bought pre-owned Honda CR-V 2016 from this dealer in last December. Dinesh Parajuli, dealer sales person was very friendly, professional and provid We bought pre-owned Honda CR-V 2016 from this dealer in last December. Dinesh Parajuli, dealer sales person was very friendly, professional and provided a great customer service. He was avilable to give answers of all our questions during and after we purched our car. Most importantly, we were able to replace the battery free of cost even after a month later because it had issues. Besides him, we were also pleased with service center people. More
by The Khadkas
Employees Worked With
Ruby, Adriana
January 11, 2019
Great sales service Brian Lee the sales person helped me in the entire process. Also, the finance manager Brian was also very polite and Friendly to work with Brian Lee the sales person helped me in the entire process. Also, the finance manager Brian was also very polite and Friendly to work with More
by Kajol
Employees Worked With
Brian Lee
December 16, 2018
Rude staff Absolute nightmare dealing with the service staff. They don’t even have ability to understand the emergency situation a customer might be going throug Absolute nightmare dealing with the service staff. They don’t even have ability to understand the emergency situation a customer might be going through. Such negative and rude vibes every time. We have given them business for past 8 years now but they make us feel under whelmed every visit. Can’t believe we continue our patronage but not anymore. Today was the last straw when we walked in for emergency situation and they declined the service at 10 am in the morning while being open until 6 pm. Since we Purchased the vehicle from this honda (rosenthal) location in Fairfax we though of them as best choice but we are done, not going to this place anymore and if that means changing my car will do that...I would save me and my family having to dealing with you guys you don’t deserve our business. More
by Pt
Employees Worked With
Devan
November 14, 2018
Terrible Service I took my Pilot for a pre-purchase inspection. They claimed the previous owner had purchased the car from them and they had all the service records. S I took my Pilot for a pre-purchase inspection. They claimed the previous owner had purchased the car from them and they had all the service records. Said the car was a great deal. Two weeks later the teenage trainee at the local service station noticed an issue with the rack-and-pinion which ended up costing over one thousand dollars. Then I took the car for a recall repair. Two hours after the car should have been completed I asked about it. They looked dumbfounded and said they were really busy and would get to it next. Yes I wasn't paying for the recall work, but not even looking at the car two hours after the appointment time and never mentioning it was unacceptable. More
by Will Not Return
Employees Worked With
Service Department
October 04, 2018
Finance department didn’t do it’s job. The dealership admitted they were in the wrong with my lease and yet they refuse to make it right. Very poor professionalism. Very frustrating I ha The dealership admitted they were in the wrong with my lease and yet they refuse to make it right. Very poor professionalism. Very frustrating I have been leasing for over 20 years and this is the first time I’ve ever had any issues. I’ve been dealing with this for over two months. I’ve beeb to other dealerships and they agree Fairfax Honda is in the wrong and should make it right. I turned in my car and then got a bill. I had no idea I owed anything the finance guy never told me I owed nor did I sign a paper saying I still owed. The dealership should pay the money I owe because it was their mistake. More
by Smilenow2
Employees Worked With
Jino and Selim and my salesman who was wonderful wasn’t David
September 02, 2018
BUYER BEWARE Not only were the sales incredibly rude to me during the process of getting the car quoted and ready to purchase, they even tried to fool me about wha Not only were the sales incredibly rude to me during the process of getting the car quoted and ready to purchase, they even tried to fool me about what was included and what I was buying. If I could give this place zero stars, I would, please watch out when purchasing. More
by HondaBuyer1993
Employees Worked With
Mehran
June 10, 2018
Excellent Experience - Highly Recommend I purchased a Certified Volkswagen from this dealership and the process was not painful at all. I live in Florida and was totally dependent on the sal I purchased a Certified Volkswagen from this dealership and the process was not painful at all. I live in Florida and was totally dependent on the salesmen information and descriptions of its condition etc. I worked with Kazim Raza and he was excellent in all aspects of this transaction. His descriptions of the cars condition, smell, driving etc were all dead on. He had all my paperwork together so when I arrived to buy the car it was a quick process. I highly recommend this dealership and I highly recommend working with Kazim. More
by Dave
Employees Worked With
Kazim Raza
May 02, 2018
Out of state purchase made easy Evan Harris helped me purchase a used car and get it transported to Ohio. I used a third party to inspect the vehicle on my behalf and Evan took care Evan Harris helped me purchase a used car and get it transported to Ohio. I used a third party to inspect the vehicle on my behalf and Evan took care of sewing up the details. More
by Oville
Employees Worked With
Evan harris
April 29, 2018
Another Satisfied Customer We have not purchased a new car in many years. We decided this month the time had come and it was time to get a new one. We were not even sure it wo We have not purchased a new car in many years. We decided this month the time had come and it was time to get a new one. We were not even sure it would be a Honda. We had already visited three other car dealerships (Honda, Toyota, and Subaru) before we came to Rosenthal Fairfax Honda. The experience at Rosenthal Fairfax Honda was, in a word, fantastic. We were greeted at the door and within minutes, we were negotiating with a very pleasant sales consultant named Mehran. We were not easy customers. We had done our research, we knew what we wanted, and we knew what we were prepared to pay. Mehran, like his sales manager, Brian, was patient, professional, and reasonable. Both were willing to negotiate and put in the time to see the deal finalized. We returned to the dealership that same evening and agreed to a deal on the make and model we wanted. And, most importantly, we did so at a price that left all parties satisfied. The next day, we completed the process with Fady, the finance manager. He, like Mehran and Brian, was exceedingly cordial, professional, and patient with our many questions. Above all, these three gentleman had a great sense of humor and never once pressured us to make a deal or purchase something we were not prepared to purchase. If you are looking to get a great deal on a new Honda, and you are willing to roll up your sleeves and put in the time, make sure you deal with these three gentleman. They will treat you well and you won't leave disappointed. We are already considering a return visit for another new car. More
by John J
Employees Worked With
Mehran, Brian, and Fady
April 14, 2018
Had a great time This place has been so easy to work with. The managers and my salesman showed me great options that I wasn't considering but worked better for my need This place has been so easy to work with. The managers and my salesman showed me great options that I wasn't considering but worked better for my need and I saved a lot of money. I love my new CR-V EX. More
by Paul Bailey
Employees Worked With
Jino Song
