DARCARS Honda of Fairfax

Great Service and Price I brought my Accord into another local Honda dealership today for an airbag recall. After replacing my airbag the other dealership’s service depart I brought my Accord into another local Honda dealership today for an airbag recall. After replacing my airbag the other dealership’s service department called me and said my car needed over $3000 in maintenance and repair work This seemed steep to me since my car had less than 80k miles on it and has been serviced regularly since I bought it. Wanting a second opinion, I called Rosenthal Honda on my commute home and they offered to inspect my car right away, so I drove directly to their service department from the other dealership. After comparing quotes for the services that the other dealership said my car needed, I found that Rosenthal had a better price on the water pump and drive belt replacement. Convinced by the other dealership that I would need at least a new water pump, I agreed to Rosenthal’s $79 inspection fee, which would be waived if I had at least some of my service done there. I am so glad I got a second opinion! Rosenthal’s mechanic found the water pump was still fine and the hoses weren’t yet in need of replacement. And it was good to see the mechanic corroborate some of the service needs recommended by the other service center. However, I then feared that I had just lost my $79 because Rosenthal had quoted me a higher price on some of the services that remained to be done. Fortunately, they were willing to work with me on the price and matched some of the other dealer’s quoted prices. I ended up having my drive belt, catalytic converter shield, and front control arm bushing replaced, new spark plugs installed, and the wheels aligned. I really appreciated how patient and understanding Marvin, the service manager, was. I never felt pressured and he calmly listened to all my concerns. I also appreciated being able to meet and talk directly with the mechanic working on my car, something that hadn’t happened before at the other dealership. It’s still too early to review the quality of the work done since it’s only been a few hours, but I will update this review (or write a follow up review) if anything noteworthy happens. More

Easiest car purchase we ever made Khayal is the best salesman - no hard sell, all education great price, and lots of patience with us. Easiest car purchase ever for my wife and I. We Khayal is the best salesman - no hard sell, all education great price, and lots of patience with us. Easiest car purchase ever for my wife and I. We recommend going to him if you want to purchase a Honda in Northern Virginia and will return for any Honda we buy in the future. More

Getting my New Honda Civic Hatchback Amro Rababah was terrific during my purchase last week, he knows what he is doing, and he is doing it with passion and enthusiasm. My son will need a Amro Rababah was terrific during my purchase last week, he knows what he is doing, and he is doing it with passion and enthusiasm. My son will need a car soon and I'm definitely going back ;-) More

Avoid at all Costs If I could rate this dealership zero stars I absolutely would. I found this dealership through USAA's car buying service and have since reported them If I could rate this dealership zero stars I absolutely would. I found this dealership through USAA's car buying service and have since reported them to the service for how awful their communication and customer service has been. I bought the car over nine weeks ago and have yet to receive my tags. I had to leave over seven voicemails before anyone called me back to realize that they were missing a document and that the tags had been on hold for two weeks. I would avoid them at all costs. More

THIS DEALER MAKES A BIG DIFFERENCE FROM THIS DEALER, I HAVE ALWAYS RECEIVED AN EXCELLENT CUSTOMER SERVICE, SPECIALLY THROUGH MR. HUGO CAJINA, WHO HAS BEEN A VERY EFFICIENT, FRIENDLY, HE FROM THIS DEALER, I HAVE ALWAYS RECEIVED AN EXCELLENT CUSTOMER SERVICE, SPECIALLY THROUGH MR. HUGO CAJINA, WHO HAS BEEN A VERY EFFICIENT, FRIENDLY, HELPFUL AND HONEST ADVISER ABOUT ALL MY CARS NEEDED. More

Great service from Rosenthal Fairfax Honda! Over the years Hugo in the Honda Service department has assisted me with all my car checkup and maintenance needs. Hugo even stepped up and called th Over the years Hugo in the Honda Service department has assisted me with all my car checkup and maintenance needs. Hugo even stepped up and called the insurance company for me when my insurance company was considering putting aftermarket parts on my newer Honda at the time. The promise service has always been completed in a timely manner. They even have coffee lattes, TV and a workstation available for you while you wait for your car to be repaired which makes you feel right at home. Once you purchase a car, having a reliable and prompt service department makes all the difference. Based on the great service, I will be purchasing another car from this same dealership over the next month. I would also like to add that I have not had any major issues with my Honda due to recommend standard repairs which I have owned for about 5 years now. It rides just as good as the first day I purchased it. I felt compelled to write a review as I have not had this type of amazing service from any other car dealership over the years. I would highly recommend them based on my experience. Go see Hugo if you are looking for great service.The GM was very appreciative when I shared with him my experience which tells me they really care about their customers and want your business for life. They have mine. More