DARCARS Honda of Fairfax

The service advisors are no help. He couldn't give me any idea of wait time for inspection. The employees we leaning on my vehicle and putting their feet up on the bumper. I left and got an appointment at H idea of wait time for inspection. The employees we leaning on my vehicle and putting their feet up on the bumper. I left and got an appointment at Hendrick Honda. More

DONT BUY CARS FROM THIS PLACE - I bought DONT BUY CARS FROM THIS PLACE - I bought a car from this place about a month ago they promised me they going to fix my car and Bef DONT BUY CARS FROM THIS PLACE - I bought a car from this place about a month ago they promised me they going to fix my car and Before I took the car out of the lot I show the sale man everything I saw on the car and he say he gonna schedule me a appointment to get my car fixed I took my car 2 time The first time they fix my wheel but they didn’t did a good job and then the Saleman make me another appointment to fix the pain and the wheel So I took back to get fix so the call me saying is done after I pick the car I noticed they fix the wheel but the tree sap we’re still there and the sale man told me the detail people try to get it out but that’s the best they can do so I told him what I supposed to do now he told me talk to the manager I when to talk to the manager and the manager respond to me saying they can’t do nothing about it so basically saying Good luck and I told him you telling me now I just spent $36,000 on a car the in few year the paint gonna be mess up and I told him If knew it they didn’t fix the car I wouldn’t never bought the car like that So I tried to contact the general manager I call three 3 different days and I left voicemail and nobody call me back So basically I call the main office to talk to the president of the company his name is George L he wasn’t available but they took My information and told me two person supposed to contact me about What’s going on with my car and never got a call so I contact Honda Automobile and they create a case am hoping they do something about and the crazy part about this is we bought 3 cars for this place before And this is our 4 car from Rosenthal Fairfax 2 Volkswagen And 2 Honda I don’t recommend This place they steal your money they sell you messed up cars and they have really bad customer service. More

I gave this dealer 1 start because I was unable to leave zero. This has to be the WORST car experience I have ever had. I actually went there looking for a Honda but found a practically new (less than 2,000 zero. This has to be the WORST car experience I have ever had. I actually went there looking for a Honda but found a practically new (less than 2,000) miles on a Subaru that I was also considering. The price was very good for the car and I inquired about it. I wanted to sleep on it but did put a deposit down to hold the car. As the can was used (barely), it did have a Carfax. The Carfax showed that the car was aligned at 800 or so miles. I asked the dealer why this would be and the salesperson told me that some new cars need to be aligned (UM NO). I looked into it and called the place that did the alignment. They told me it was brought there after it went through collision as it is was an accident. I returned to the dealership to re-test drive the car as I wanted to make sure there was no issues with the chassis being bent as it had to be aligned due to an accident. The car did veer to one side. I asked the dealer why the car was aligned at only 800 miles (a different person this time) and he said "can you believe it, the lady that owned it rolled over a nail and 4 tires needed to be replaced and the car realigned." Nope, I can't believe it. For anyone that has actually had a nail in your tire, this is not how they fix it. Also, confirmation for the collision shop that the car was repaired due to an accident did not help me to believe this story. I called over the manager Michael to explain that we knew the car was in an accident after he and several others assured me this was not the case. He told me he would look into it and get back to me as I put down a deposit and was trying to buy the car. The car was sold to someone the next day. If you are driving around in a white 2021 Subaru from Rosenthal Honda in Fairfax, I strongly encourage you to look into the history or your car for your own sake. More

Pathetic bait and switch advertising! Website banner showing 0% 72-month financing on ALL 2020 and select 2021 models. Went to buy a 2020 Fit LX and was told it does not qualify for 0% only 1.9%. Thei showing 0% 72-month financing on ALL 2020 and select 2021 models. Went to buy a 2020 Fit LX and was told it does not qualify for 0% only 1.9%. Their counter offer was to add $1100 to the price of the car and then I could get 0% financing. They did not care what their website said! Sadly, the website had been advertising this for at least two weeks! More

Unreliable, and un professional from the service manager down to who ever answers the phone. Made an appointment, when I showed up, they said I did not have one. Made another one online and called a few da down to who ever answers the phone. Made an appointment, when I showed up, they said I did not have one. Made another one online and called a few days later to confirm only to be told I don't have one. Finally, the took my car all day - never called to tell me status or the issue. The so-called service professional went home and my car is still not working right. I hate this place. More

I would have given this 5 stars if it wasn’t such a pain to get someone to help me stop the warranty! I purchased a car for my daughter in December of 2019 and she totaled it in July. I have made 7 phone ca to get someone to help me stop the warranty! I purchased a car for my daughter in December of 2019 and she totaled it in July. I have made 7 phone calls, left 7 messages, spoke to 4 different people and even went in twice and no one has followed up, called me back or helped me to stop the payments of a warranty for a car I no longer have. The warranty company was great, but they let me know there is nothing they can do. I have paid an extra 3 months worth of payments after the car was totaled and no one will help me get my money back. The finance manager I did speak in person with was rude, dismissive and assured me he would call me back...that was 2 weeks ago. It’s like you buy the car then you don’t exist. A sad situation. More