DARCARS Honda of Fairfax

Thank you Sam and Crosby for working with me on this journey. Car buying experience should be fun and exciting knowing you are picking either someone you want or can afford for your convenience. My journey. Car buying experience should be fun and exciting knowing you are picking either someone you want or can afford for your convenience. My experience with Darcars of Honda in Fairfax, VA has been nothing but frustrating, disgusting and traumatizing. Since purchasing this vehicle, i haven't made my first payment yet but already looking to trade it in because of how it reminds me daily of my experience with them. On 7/27/2024 i purchased a Subaru Forester from Darcars of Honda Fairfax for $22,091.60 and a loan for this amount was approved by Navy Federal. During the loan process my trade-in was not factored in causing me to have two loans on my credit (the loan for my subaru and loan for my previous vehicle) therefore the title for the old vehicle was not going to be released to honda till the $13k plus loan is paid off. Due to my income to debt ratio i was not able to obtain a loan to pay the 13k off. Honda harassed me with daily calls for their title till it was decided for me to turn the Subaru in 8/28/2024. They gave me a 2024 Honda CRV and factored in my trade in with the negative equity and American Honda bank approved a loan to cover this. The check for Navy Federal was supposed to be returned for $22,091.60 but was not. I went to the dealership on a weekly basis, since the finance officer Isaac Morris will not respond to emails or phone messages. Had to clock off work, just to drive there to check on the status of the check. On all these trips i was told, oh the bank will take care of it. I reminded them the payment due date and that if there were any interest, they will have to take care of it. On September 11th i went back to the dealership demanding something in writing that the check has been requested or sent, and this attached document was printed out saying the check was requested for on September 3rd. I did express to them the loan payment is due 9/21/24 and if there is any interest incur, they will have to pay for it. On 9/19, I saw a check was posted to the loan account for the original amount but without the interest of $677+. As usual, I emailed big boss and guess what? No response. So again, I go into the dealership for him to tell me, oh I saw your message but haven't gotten time to respond. But we will contact the finance office to get this cleared. So then I explained again, the longer you wait, any interest incurred will have to be taken care off. So.....waiting! More

On August 19, 2024, I bought a new 2025 Honda Civic Sport from Darcars Honda of Fairfax. My experience buying the car was absolutely extraordinary! No xx. If I hadn't experienced it, I'm not sure I would from Darcars Honda of Fairfax. My experience buying the car was absolutely extraordinary! No xx. If I hadn't experienced it, I'm not sure I would believe my review. I think it would pay you to read this whole review. Read to the end and you'll see what I mean. First, the salesperson I dealt with, Safi, was, without a doubt, the best salesperson I have ever worked with! He wasn't in the top 5; he was the very best, number 1. Safi was knowledgeable, friendly, and really helpful. I wanted a new 2025 Honda Civic LX. I would have preferred a Civic Sport, but I didn't want to pay an additional $1,000.00 for it. Because the 2025s were just coming off the line, few dealerships in the Northern Virginia area had them on the lot. I actually called nine dealers to find out what cars they had on the lot (only three had the car I wanted) and what the lowest prices were. I called Darcars Honda of Fairfax and spoke with Safi in new car sales. He said he had the car I wanted, and the price he quoted me was actually less than any other dealer, including those who said they didn't have the car, but could get it within 5 weeks. Anyway, I went to the dealership and met Safi. He was nice and friendly. I told him I'd actually like a 2025 Honda Civic Sport, but didn't think it was worth the additional cost. Then Safi did something extraordinary: he said another person was also interested in the Civic LX that I was about to buy, but, if I really wanted a Civic Sport, he had one he could sell me that day. RIGHT! AT A HIGHER PRICE? Here's the surprise: Safi said the price would be the same as the LX. Sure! I didn't believe him. I asked to look at the manufacturer's window information sheet that had the price--of the 2025 Civic LX! I noted the price. I then asked Safi to show me the 2025 Civic Sport. He had someone drive the car to the showroom door. This is the unbelievable part: sure enough, the price was more than a thousand dollars above that of the Civic LX! I checked the odometer, 8 miles. I checked the year. Sure enough, 2025. What's the deal? Safi will sell me a more expensive car at the price of a less expensive car? Well, the answer is yes! I wrote a check for the car, filled out the paperwork, got the keys and drove off. Here's the summary: I got a better car than I had hoped for at the best price I could imagine. Here's the moral of the summary: Safi was helping me, not the dealership. He wanted to make sure I got what I wanted at the price I was willing to pay. Don't get me wrong, Fairfax Honda made money, maybe a couple of hundred dollars less than they might have, but what they got was a satisfied customer who will now buy all my cars from Safi at Fairfax Honda. In addition to Safi, everyone at Fairfax Honda was great to deal with, from the vice-president, who had to approve the deal, to the guy who washed and cleaned my new car. I just reread my review. I know: tough to believe, but absolutely true. . More

Esslam was very nice and helpful. He was not pushy but helped me with the questions I had. He was not pushy but helped me with the questions I had. More

Everyone was great. He spent a lot of time with me. Made me very comfortable thru whole process. I would send friends to him without a doubt He spent a lot of time with me. Made me very comfortable thru whole process. I would send friends to him without a doubt More

DARCARS – Fairfax Honda: This is an unsolicited review. The Dealership and Senior Consultant (Keith Derrickson) are absolutely OUTSTANDING! Keith always gets it right the first time! By far, he is the The Dealership and Senior Consultant (Keith Derrickson) are absolutely OUTSTANDING! Keith always gets it right the first time! By far, he is the best Service Advisor at Honda we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Keith on your staff! More