DARCARS Honda

I DO NOT RECOMMEND! Wish I could give ZERO stars! I should have left and NEVER returned, but I was tired of car shopping. The TERRIBLE experience started at the most i Wish I could give ZERO stars! I should have left and NEVER returned, but I was tired of car shopping. The TERRIBLE experience started at the most important phase – finance. The finance guy (Vincent Gordon) was in a rush, that should have been my first exit, but I stayed. He did not review the paperwork, just wanted me to sign papers, luckily I took some time and caught the interest rate was incorrect. He was upset by that, but changed it (as he huffed and puffed). Again I should have left. VERY VERY VERY POOOOOOR CUSTOMER SERVICE from this point forward. Next, I had planned to get a sunroof put in, but changed my mind. After going back and forth for weeks and many lies told by different staff that I had to get it, it was finally removed from by bill. Finally, here is the kicker – 4 months later and I STILL HAVE NO HARD LICENSE PLATES! They never follow-up and never give full explanation, and never take accountability. Honda of Bowie now DarCars Honda has passed the buck to Nissan of Bowie – same results, excuse me NO RESULTS. Just my continued wasted time, gas, and phone calls trying to get answers. Long story short – GO SOME PLACE ELSE!!!! More

A great experience! I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was I purchased my Honda CRV at Honda of Bowie last week after visiting another local dealership. Mike Wolyn was so helpful throughout the process. He was patient, knowledgeable, answered all of my questions and invited me to contact him afterwards if I had any additional questions. I specifically came to him after being recommended by my sister who had purchased her brand new car from him a few months prior. More

Bait & Switch; Used Buyer BEWARE of add'l Reconditioning Fee Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather Let me first say that I had high hopes when I approached this dealership for a used car. When I first inquired about a CERTIFIED car, I got an rather quick email response and a call on the phone, but when the sales rep was supposed to call back, they didn't. This happened THREE times with different reps, Regina, Milton and some other one. Finally when I called directly, I got a salesperson, George H, that was courteous and who actually did call me back when he looked into the status of the car. I live 1.5 hours away and I told George what I was looking to pay for the car. He told me that the quoted price online was the best that he could offer over the phone, until I came into the dealership. George further stated that if I come to the dealership to see the car, then they would know I was serious and we could work out a deal. I told him that I was not going to pay the online price and that I did not want to waste both of out times. George said that once I was there, that we would work out a deal. NEVER was there a mention of any additional fees on top of the price of the car, and I'm not talking about the typical doc/processing fees. So, in good faith, I braved the rush hour traffic, which took me 2.5 hours to get to the dealership. I did a quick test drive and looked over the car. When George and I were at his desk, the FIRST draft actually stated that the cost of the car was the online price PLUS a $1.5k reconditioning fee PLUS doc fees and taxes. I was surprised at the additional reconditioning fee since it was NEVER mentioned on the phone and makes the online price VERY misleading. I again re-stated my offer, without the reconditioning fee and reminded George that he said we would negotiate below the online price now that I was at the dealership. Two trips back (to somewhere) to revise the deal, the only thing that changed were the taxes, since I lived in VA. I again reiterated my offer without the reconditioning fee and George went back (somewhere) again. This time, his manager, Lou (I think), came over and acted like this was the first time he has even heard of my offers. Lou also stated that he was NOT going to negotiate away the ADDITIONAL reconditioning fee, nor revise the online offer price AND (get this) he was NOT going to certify the car ANYMORE. At that point, I got up and left after telling both Lou and George, that why didn't they tell me this over the phone so instead of wasting my time. So, to summarize, I was BAITed into driving 2.5 hours to the dealership with the belief that there would be a good faith negotiation below the online price. BUT when I was at the dealership (for 2 more hours with the back and forth) the SWITCH was on the DEAL. The actual deal was much higher than advertised or conveyed over the phone: DEAL = Online price (no negotiating) + $1.5k Reconditioning fee + rescinding the Honda certification (on a car advertised as a "Honda" certified car). When I pointed to the manager, Lou, that I was brought with a certain understanding of negotiation, he just shrugged his shoulders like "oh well". WOW!!! I've bought quite a few cars (new and used) but THIS was THE WORST EXPERIENCE and WASTE of TIME I have EVER HAD at a dealership. I know dealers have to make some money and if you don't like my offer or don't want to negotiate, I understand. But don't waste my time and yours and act like you don't even care. This is the stereotypical car buying experience that sleezy used car dealers made famous and that we all joke and make fun of. But this actually happened at a relatively new and supposedly reputable HONDA dealership. More

Very positive sales experience Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Stopped in only to look with no intention of buying... then after several hours with the most patient salesperson, I ended up buying a new Accord EX! Yes, I will definitely pay them a visit on my next purchase. Super nice staff here. More

Best car experience Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortab Excellent customer service Elisha Howard was the best!!! I searched high and low she made sure my experience was car buying experience was a comfortable one. If you are looking for that perfect Honda go see the staff at Bowie Honda!!?????????? More

Terrible pricing practices Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up f Went in to get my brakes changed and asked the price, Zachary told me 235. After I told him I had a coupon for $50 off he wrote the brake service up for $285. Not only that, instead of inspecting the car, they just asked my what service I had done. More

Easiest new car ever! We were referred here by a friend--who apparently tells ALL his friends to come here, he was so happy--and we were super impressed. We don't have the We were referred here by a friend--who apparently tells ALL his friends to come here, he was so happy--and we were super impressed. We don't have the best credit, but they were able to find a loan for us at a better rate than the subprime lender we'd found on our own, and they were able to put us into a brand new HR-V. Our CR-V had been totaled a little less than a week before, when an inattentive driver rear-ended us on the Bay Bridge. We hit the F150 in front of us and the car we'd bought brand-new only a year ago was...well, not much of a car anymore. It was really reassuring to walk into a dealership and get treated like people and not like a number or a profit margin. More

EXCELLENT Customer Service!!! I worked with Suzanne Teta to find the perfect car that would fit my budget and preferences. She was so polite, caring, and helpful throughout the ent I worked with Suzanne Teta to find the perfect car that would fit my budget and preferences. She was so polite, caring, and helpful throughout the entire process. I could really tell that she was looking out for my best interest, not just trying to sell me a car. She allowed me to ask as many questions as I wanted, explained things thoroughly, and made sure that I understood and felt comfortable with everything she was saying. I informed her that my mother's input was very important to me, so she made sure we drove the car to my mother to get her input (going above and beyond what was expected). If you are looking for a car and you want a good deal and excellent individuals assisting you, I wouldn't recommend going anywhere else but Honda of Bowie. You will leave this dealership satisfied, accomplished, and altogether happy! More

Great sales experience followed by horrible service The following is a letter I wrote to the general manager and service manager.....it followed a phone call.........they both opted to not apologize The following is a letter I wrote to the general manager and service manager.....it followed a phone call.........they both opted to not apologize or respond to my concerns. Used car customers are not at all valued and they are unwilling to right their wrongs. I initially placed my salespersons cards in my office for my clients to support him......I have since thrown those cards away. In order to keep customers a positive experience should last beyond the first day. Honda of Bowie does not understand this concept. Hello Mr. Berlant, Following an awesome sales experience, I am very disappointed that I had such a different experience today. After taking my Odyssey home I noticed several things about my new van that were unacceptable. Most notably a picture was drawn on my back seat, untouched sauce was spilled on the floor under the mat, my air conditioning was not cold, my spare key was broken, and my back seat belt was loose from the ceiling. I alerted Mr. Edwards of these items along with my day off and he promptly made an appointment for today to take care of these items. My appointment was today at 10:00 and after checking in I confirmed my phone number so that I could receive a call for pick-up and was dropped off by the shuttle at Bowie Towne Center. After patiently waiting for four hours with no call, I called to check on the progress of my car and to request a pick up. Thirty minutes later I spot the van and start walking towards it. Unfortunately it pulled off. I immediately called the service department and was assured that he'd come right back. By 4:00 he had not returned. I called again and was told that he had other drop offs but he would be there soon. I then moved outside of the window because I didn't want him to leave me again. Long story short, I was not picked up until 4:45. The excuse I was given for my 1 hour 45 minute wait is that another customer was picked up at the town center and they tried to call me 7 times.....but they called the other customer instead. To make matters worst, even though I expressed that my 4 and 5 year old had to be picked up by 5:30, Bill assured me that my car would be ready to go. Not only was it not parked close ready for me to jump in, Bill blatantly disrespected me and embarrassed me in front of staff and other customers. When I expressed that I had been completely inconvenienced and should have never been given a broken key and seatbelt, hot air conditioning, and a brake light that was not operating, he told me "this is what happens when you buy a used car." That attitude is unacceptable and his social skills are not those that I would expect at a managerial level. Although part of the reason I purchased from Bowie is because of the warranty, shuttle service, and oil changes, I feel so disregarded and disrespected that I never want to deal with your service department again nor refer anyone else. More