DARCARS Honda

4th Honda from here!!! Just purchased our 4th Honda from this Bowie location and two other family members have also purchased a Honda from there. We worked with Ifiok Umoh Just purchased our 4th Honda from this Bowie location and two other family members have also purchased a Honda from there. We worked with Ifiok Umoh on this purchase and he arranged an excellent price on BOTH our Honda trade in as well as the new Honda HRV we purchased. As part of the customer focused process, Ifiok took the time to explain to my wife and I ALL the features of our new HRV; he demonstrated how to use the technology (lane watch and the ability to use voice commands are great), synced the phones, and went over the users guide, and the personalized settings for the vehicle. Ifiok also urged us to contact him with any questions we had or to stop by and see him for any remedial training we needed to enjoy all the features on our HRV. The managers on duty Glenn and Rick took the time to come over and thank us for our purchase, the entire process was completed in a timely manner and Jamar lined up all of the paper work for us to sign and quickly get on our way. Should also note if you need service on your Honda see the great folks in the service department. They offer evening hours for service which works best for us and Mohamed Jalloh and his colleagues have taken great care of our Honda maintenance needs and questions. Looking for Honda Sales or Service ... see DARCARS Honda in Bowie!!! More

Excellent Dealership We purchased our 4th car from this dealership. Our salesman, Ifiok Umoh is the BEST! He is very knowledgeable and great explaining every part of the v We purchased our 4th car from this dealership. Our salesman, Ifiok Umoh is the BEST! He is very knowledgeable and great explaining every part of the vehicle and working with us. Every person we have ever dealt with has been friendly, courteous and helpful. I would definitely recommend this dealership and especially, our salesman, Ifiok. More

It's been a nightmare I have never met a group of more dishonest people than here. I was in the process of purchasing a car with salesman Mike Murphy after agreeing upon a I have never met a group of more dishonest people than here. I was in the process of purchasing a car with salesman Mike Murphy after agreeing upon a price with Ken K. The price was agreed upon, the paperwork was done, and I was told to pick it up on the following day (Tuesday). Between the time this happened (6:27 PM on Monday) and the time the dealership closed that night (9 PM), they sold the car to someone else. Nobody even bothered to call to inform me of this. Then, Mike Murphy tried telling me they had another of the same car and kept trying to get me to come in. I asked for pictures of it and it was not at all the right car. When I mentioned this, he got very angry with me and blamed me for them selling the car I wanted, which is completely ridiculous. I emailed the general manager about this, and later got a call from the sales manager (Ken K). He fed me some lines about miscommunication and all that, but I didn't buy any of it. They used me in negotiations with someone else to get them to buy the car well above market value. I told Ken I would give them the opportunity to earn my business. He called me later in the week to discuss some things about purchasing a car. We left off with the understanding he would call me later that evening or early the next morning. Four days later, I still haven't received a call, despite me calling him multiple times, leaving a voicemail and a message with the receptionist. I have been trying to purchase a car for over a week now, and they are completely unresponsive and dishonest. They also caused me to miss a trip home to visit my family, as I planned on driving home to New England after I was told to pick up the car on Tuesday and didn't buy plane tickets for this very reason. I would not recommend this dealership. They treat their customers with little respect and use slimy business practices. More

Never got a call I had just moved into the area and tried to schedule an appointment twice for my very important air bag recall since I didn't have time to do it durin I had just moved into the area and tried to schedule an appointment twice for my very important air bag recall since I didn't have time to do it during our move. I called and talked to the appointment coordinator twice, letting him know that I had tried in the past to schedule this with them. I was told that the service advisors handled this and that they would be be giving me a call. I never received a call back after 4 tries. Called another Honda dealer and they scheduled me on the spot. Bad business model folks. I was a service advisor for another brand for 4+ years. Not calling people back is the number one complaint, and a good way to get a terrible CSI (Customer Satisfaction Index) score. This needs to be addressed. Fortunately for me, I never had to deal with them in person. I'll take any future business to another Honda dealer, even though I live less than 5 miles from this place. ***EDIT: Received a nice phone call from the service manager responsible for the emails sent from the appointment coordinator I spoke to. He had been out of the office and therefore did not receive/forward the emails during his time off over the holidays. I revised my scathing 1.5 to a 3 star review, since they made the effort to email and call me quickly about the dropped ball. I will consider giving them a chance should I need something in the future, barring my visit to Annapolis Honda this week. However, it should be noted that when this kind of system is in place, steps should be taken when someone will be out of the office to forward these emails/calls to someone else so that the customer is not left hanging. More

Never will go back here again! Went there to buy a new car on 31oct16. They did not honor my usaa true car price. Spent over 5 hours there trying to get the price where it should be Went there to buy a new car on 31oct16. They did not honor my usaa true car price. Spent over 5 hours there trying to get the price where it should be, they never did lower the price of the car, just gave me more for my trade in (which they were supposed to pay off). However, left there happy and excited about my new car. Then 5 weeks later, got a call from finance that there was still paperwork we needed to sign to get my 500 dollar military discount. I then realized they had not processed any paper work, I wasn't going to get my tags in time or payment book AND my car I traded in was not paid off!!! Went in to sign papers and was assured my car would be paid off. I then got late payment notices from my car loan bank and it is going to affect my credit! Now it is 7 weeks later and nothing has been resolved, still have to pay off the car I traded in and no update from HONDA. More

Great experience! We have been cuisines at this dealership for years, first as Honda of Bowie and now as Darcars Honda of Bowie. We go for service and have purchased ca We have been cuisines at this dealership for years, first as Honda of Bowie and now as Darcars Honda of Bowie. We go for service and have purchased cars from there. The service is always very good. Mike Wolyn recently sold us a vehicle and he was great. He's funny, friendly and a very nice guy. We came late to look for a car and he stayed with us, answered our questions, helped with everything. We are very happy with our new purchase and will continue to go there. More

Car buying wasnt awful! I needed to purchase a new car because my car had been totaled in a car accident a week before. I chose Honda because of their consistent quality. I h I needed to purchase a new car because my car had been totaled in a car accident a week before. I chose Honda because of their consistent quality. I had never been to this dealership. I have lived in NY my entire life. My expectations were not high regarding the purchase process. I have been surprised in both the process and everyone's behavior. I was treated with respect, no one tried to bulldoze me. Asia, my salesperson, was particularly helpful,as I have a disability. I was happy with the terms and now am the proud owner of a CRV. I don't know everyone's names who helped with all the details but they also were great. The money man, the business woman who had me sign a bunch of papers to sign. Asia knows their names. They all were great! Definitely not a NY experience. Dacars Honda in Maryland was so much better! Thank you! More

Inconsiderate service team, poor service department I received a follow on call regarding my last service at DARCARS Honda of Bowie, I praised them but let them know the original problem still persisted I received a follow on call regarding my last service at DARCARS Honda of Bowie, I praised them but let them know the original problem still persisted. Scheduled appointment at 8 am on Saturday, I arrived at dealer on time, they took my car in and call me from the waiting area 20 minutes later stating they would NOT see my car, the service rep said to bring it during the week because no one could look at it. Folks, why wast my time like that? Last Honda I will own! Nowadays any car quality is very close, so I believe where a brand of cars can separate themselves is at the service. This particular experience is my second one at DARCARS Honda of Bowie, certainly the last. Additionally, why stick to a product that although generally good is not being serviced correctly? I have owned many Hondas and Acuras and believe they are ok. I also own a Toyota and have owned Lexus as well, excellent brands. After this sad and poor treatment I will go back to owning another Lexus or a Toyota as I ALWAYS get treated with respect at their locations. More

Fabulous Experience I went to the dealership very hesitant and ready to have to fight off pushy sales people. I met with Rick, the sales manager and he introduced me to S I went to the dealership very hesitant and ready to have to fight off pushy sales people. I met with Rick, the sales manager and he introduced me to Suzanne Teta. Suzanne and I hit it off immediately, she was so easy to talk to and I was able to express my needs and concerns. I never felt pressured, it was an amazing experience. My finance person was Jamar Willis, he is the best. Right away he let me know I was in control and under no pressure whatsoever. Everyone was so friendly and nice. I would recommend Suzanne, Jamar and Rick to any one looking to purchase a new Honda! This experience was such a relief compared to other dealerships I've been in contact with. More

Highly Recommended Team!!!!! This was the best Auto sale that I have ever witnessed. My mother in law and I went to purchase her a car and they couldn't of been more helpful. Ric This was the best Auto sale that I have ever witnessed. My mother in law and I went to purchase her a car and they couldn't of been more helpful. Rick Peregoy was able to get her the best deal on a 2007 Honda Accord that fits comfortably with her pockets. He could tell that my Mother n law was nervous about having to finance the car, But once he went over the terms with her and understood where she wanted to be, She was all signed up and ready to go. I can't wait until I'm in need of a new Honda, Because this location was the best by far. I will be coming up to see Rick Peregoy by the first of the year. Thank you so much for all your help. You are the best. More