DARCARS Honda

2018 accord battery problem Bought a new 2018 accord . Came with a scratch on the wheel . 2 weeks later battery die. They charged it and had to go back to get it replaced all the Bought a new 2018 accord . Came with a scratch on the wheel . 2 weeks later battery die. They charged it and had to go back to get it replaced all they said for my troubles is to suck it up the deal is done. Horrible experience Had to take time off and spend time at the dealership for service on a brand new car. Customer service is horrible they try blaming me on everything, Very disappointed. More

Great Experience With Milton I recently purchased a Honda Pilot Elite from this location and the customer service I received from Milton very professional and helpful. Milton was I recently purchased a Honda Pilot Elite from this location and the customer service I received from Milton very professional and helpful. Milton was very knowledgeable about vehicle and explained everything I needed to know while demonstrating/operating all the bells and whistles; showing me all that the truck had to offer. If there was any uncertainty, Milton made sure to get and confirm the correct information in real time. Milton was very patient, understanding and intentional with helping me obtain the exact vehicle I wanted. He was easy to talk to and very responsive. More

TWO off the showroom floor If you are in the market for a Honda I urge you to visit DARCARS Honda in Bowie and talk to them !!!! Yesterday (Tuesday) my wife and daughter purc If you are in the market for a Honda I urge you to visit DARCARS Honda in Bowie and talk to them !!!! Yesterday (Tuesday) my wife and daughter purchased a Honda (an HRV and Civic) right off the showroom floor from Ifiok Umoh. For my family this makes eight Honda's purchased from this location and our third purchase from Ifiok . The HRV was just the color my wife was looking for (a new one for 2018) and pricing for our trade in and the HRV was EXCELLENT. This was our daughters first vehicle purchase and we appreciate the fact that Ifiok took the time to make certain the Civic met her needs (she was considering another manufacturer) and pointed out all the features (performance, interior, safety, fuel economy etc) that model offered, and allowed her to take an extended test drive so she could experience the handling and braking aspects of the Civic with a number of different road conditions. He also made certain she understood ALL the aspects of purchasing a vehicle and explained each step in the process; the paper work, financing, warranty, the importance of regular maintenance to the life of the vehicle, answered her questions and secured a great price for her first vehicle purchase. Before leaving the dealership Ifiok spent some time in each of the vehicles demonstrating ALL of the functions and controls and sync'd up the cellphones to each vehicle. He also provided his phone number and said call or stop by the dealership if they had any questions. GREAT customer service and a pleasant experience for both purchases!!! Also want to recognize Senayet in finance who explained all the paperwork and John the manager who came over to make certain that we were satisfied with the way both purchases were being handled. For an EXCELLENT price, a quality Honda product, and GREAT customer service in the Sales Experience (see Ifiok in Sales) and maintaining your Honda (see Mohamed Jalloh and his colleagues in the service department) at DARCARS Bowie!!!!! More

Pohanka Honda Saves the Day!!! On Monday, April 16, 2018, I found myself in bondage as I took my vehicle to have the master window switch replaced at DARCARS Honda of Bowie. The car On Monday, April 16, 2018, I found myself in bondage as I took my vehicle to have the master window switch replaced at DARCARS Honda of Bowie. The car was taken in for diagnosis, and the service team lead, Nicholas, quoted me a price of $1279.67. I politely told him I would need a second opinion, and if his price was competitive, I would return and have them make the repairs. I drove less than 15 miles to the nearest competitor, Pohanka Honda of Capital Heights, and, immediately, without diagnosis, was quoted a price of $365 (+ or - $60). I immediately allowed them to do the work after DARCARS Honda of Bowie charged approximately $1000 more for the same work. They completed the repair and it cost only $312.41. The experience was night and day. Pohanka Honda's showroom was cleaner, brighter, nicer cars on the showroom floor; and, most importantly, honest service. Pohanka has won a customer for life, but Darcars has lost a customer and I will never recommend anyone to go there. Even after speaking with the manager, I was unsatisfied and disappointed. He defended the quote and didn't offer any remedy for their blatant dishonest practices. Again, thank you Pohanka Honda for emancipating me! More

Sales are top notch Ifiok is the best salesman! Very knowledgeable, friendly, and accommodating. He ensures his customers understand everything they need to know before Ifiok is the best salesman! Very knowledgeable, friendly, and accommodating. He ensures his customers understand everything they need to know before the sale and is great at follow up after the sale, too! More

Great car buying experience 5 STARS.... Rick Peregoy and his team were amazing to my family and I. I went in looking for a certified used vehicle but came out with a brand new o 5 STARS.... Rick Peregoy and his team were amazing to my family and I. I went in looking for a certified used vehicle but came out with a brand new one! They treated us with kindness and respect and made us feel like family. Rick and his team went out of their way from the time we walked through the door, till we drove off the lot. I would highly recommend Rick and his team at Darcars Honda in Bowie. More

OUTSTANDING SALESMAN, DON WILLIAMS, Bowie, MD My husband and i had an appointment with Don Williams last week to look at the Honda Civic Hatchback EX. Don is truly an excellent salesman and per My husband and i had an appointment with Don Williams last week to look at the Honda Civic Hatchback EX. Don is truly an excellent salesman and person. He went over everything while we were in the office and the test drive. Took his time, he was “not pushy” …. at all. We have been to other dealerships over the years and we ended up walking out. They stressed us out terribly. It felt as if he “were a longtime friend”. Truly an asset to your Company and to Honda. To those reading the review Don is superior in his field. Darcars Honda of Bowie, Md is 'the place' to go. Sandra & Ian Dickens More

Bought new odyssey at Darcarhonda If anyone come to Darcarhonda, look for Milton Stiff. Great, honest, and excellent service to help you to get the right car that you wanted. I just If anyone come to Darcarhonda, look for Milton Stiff. Great, honest, and excellent service to help you to get the right car that you wanted. I just bought a new Odyssey and very happy with everything that Milton did. Thank you Milton More

Great Experience with Tony Gunter Tony was extremely professional, knowledgeable and patient. I am very pleased with my car buying experience at DARCARS Honda and he was an integral pa Tony was extremely professional, knowledgeable and patient. I am very pleased with my car buying experience at DARCARS Honda and he was an integral part. More

Honda Brand Sells Itself Kerry Dillard is very professional, honest, straightforward, and friendly. When you get to him you have already picked out a car and dealt with a sale Kerry Dillard is very professional, honest, straightforward, and friendly. When you get to him you have already picked out a car and dealt with a salesperson and figured out majority of details of the sale. Some people have had experience prior to getting to him or they thought that their credit would enable them to get something that is out of his control. The dealership needs some work around prompt customer service and acknowledging customers with the mindset that every interaction could possibly be a sale. Especially when you have an employee standing outside smoking a cigarette with two other people but doesn’t offer to assist or get someone to assist you when they are in the business of selling cars. A great man named Parnell( committed, focused, customer service oriented, friendly) assisted in getting Roy Peregoy (very kind, customer focused) to me when he realized I had received no help or assistance and was ready to go back to the service department without looking at any cars. Roy in turn apologized and got Tony Gunter (knowledgeable, friendly, customer oriented) to assist me. I had a great test drive just going out to see what the new Honda had to offer and actually became interested in purchasing. Then Roy Berry (friendly, flexible)actually saved the day because I was going to leave after a car I purchased from them less than 2 years ago with not 14k miles and in perfect certified condition (because it was barely driven except on the highway) was not even going to get 15k in trade. Hondas are supposed to hold their value so I couldn’t believe that was possible and I had bought 2 new cars in 4 years from this dealership. There was also a young lady who works with the Honda Care that was very helpful and offered items that would extend the life of your car without being forceful. They have an awesome service department who have always been helpful even when other Honda dealerships have not. Simple things that you may be having an issue with they will tell you how to fix it or do it for you without trying to charge you because it is just good customer service. The dealership offer lifetime oil changes and they normally wash your car when you bring it in for service. I can’t remember their names but they were helpful and professional and even got my oil change done faster than they thought and ahead of my appointment (even though they ended up keeping the car). If you are going to purchase a car you should see Tony Gunter who knows everything about the Honda’s and the whistles and bells and he is not pushy or Ifiok Umoh (previous salesperson that I thought had moved on to management elsewhere) who will work with you to get you in a vehicle and give you the best options available. A simple oil change turned into a car sale that almost didn’t happen because of poor customer service that started from the top of management but was rectified by Parnell who I believe works with the Service area and movement of new stock and then by Tony Gunter who walked all over talking to me about what the new Honda’s offered and taking me on a test drive even though I wasn’t going to buy(as you see that changed). More