DARCARS Honda

Terrible buying experience. After being specific in the amount we wanted to spend, as well as the pre approval from the online sales manager we did not expect to leave the dealership empty handed. Left sit amount we wanted to spend, as well as the pre approval from the online sales manager we did not expect to leave the dealership empty handed. Left sitting for 3 hours waiting on finance, never spoken too or talked too. Finally called to finance first words from him were the amount monthly and it was a $100 more than we had said. Manager came down after finance told us they were losing money doing this deal. Manager seemed concerned, advised returning in 2 minutes. He never returned. Finance cake back, we offered more money he says can’t help you, and dismissed us. Dealership manager and corporate as well as on line manager has contacted us in the last days, due to a Yelp review. All parties have asked what can they do to make it right, we have told them we would still like the van. Numerous promises to call us back, and yet still no one has. Terrible customer service, it is obvious that the dollar matters at DarCars Honda ( Bowie) and not the customer. We have bought many vehicles over the years, and this is by far the worst experience we have ever had. More

Misled and waste of Time My message to the sales rep I just wanted to let you know that I am really disappointed with this experience. Just some feedback, which I will also My message to the sales rep I just wanted to let you know that I am really disappointed with this experience. Just some feedback, which I will also share with Mr. Davis. 1) i had agreed to meet on Friday when I called on Wednesday so the sales person can have the car detailed and it was based upon His availability and it was not even detailed when I got there. It was frustrating especially since my drive time was a total of 5 hours and tolls. I can't get that back. 2) I made a list of concerns since it was not assessed and did not hear from salesperson or sales manager on Friday nor Saturday as promised. 3) I understand you do get busy on the weekends but you can't tell me you do not check voicemails at all throughout the day because that would imply poor customer service and you are in the service industry. What if I wanted to come down yesterday? Communication is key and the lack there of from you or the sales manager is quite disheartening. 4) Also, I was misled into believing that I would have a chance to buy that vehicle but you took the option away and called me after it was sold and now you want me to consider other vehicles from your dealership. So I will pass on any vehicles from your dealership. Good luck to you! More

Avoid - false recommendations We took our Odyssey to Darcars Honda on Crane Highway for a safety recall. Received a call saying the car was ready and telling me they had a couple We took our Odyssey to Darcars Honda on Crane Highway for a safety recall. Received a call saying the car was ready and telling me they had a couple of recommendations. OK pretty standard EXCEPT one recommendation was that our cabin air filter had “loads of pollen and dirt on it and needs replacing”...the same filter I replaced 5 days before with the car doing less than 100 miles in that time! Needless to say I told them I didn’t believe any of their recommendations due to my recent replacement. Their response? “Oh you replaced it last week?” Followed by silence. If you like to be played, this is the place to go. More

Phenomenal Customer Service Experience I came into the dealership to get a warranty repair completed and was impressed with the loaner car I had received and started toying with the idea of I came into the dealership to get a warranty repair completed and was impressed with the loaner car I had received and started toying with the idea of a new car. In the past, my experience had not been so great at Darcars but I remembered a few great individuals who saved the day, so I decided to check out what 2019's they had to offer. In my perusing, Mr. Milton Stiff came to the rescue. He was helpful without being overbearing or pushy. Due to having a 2018 Accord, I was pretty much aware of what the car had to offer and just really wanted a new car without having to pay more to have it. Mr. Stiff showed me a few different cars, but I was still attached to the same model I already had. So with the help of the awesome finance manager, Kerry Dillard, my wish to have a newer car was accomplished. This was my second opportunity working with Mr. Dillard and once again he made my experience with Darcars of Honda a joy. He added to the great care and concern I received from my salesperson, Milton Stiff. They were both very welcoming, professional, honest, straightforward, and friendly. I was able to get GAP insurance and additional coverage for my car without issue (a definite necessity when buying a car) and for a nominal cost when you look at how much an accident or damage to your car could cost you. The transaction was seamless and did not take much time to complete. I would definitely recommend coming into Darcars of Bowie to see Milton Stiff and Kerry Dillard when buying your next vehicle for an amazing car buying experience. More

Car purchase experience Anthony was very helpful and made me very comfortable with the whole experience. One of the best salespeople I've worked with. Thank you sir. Anthony was very helpful and made me very comfortable with the whole experience. One of the best salespeople I've worked with. Thank you sir. More

Great place to buy a car Anthony V. provided exceptional professional services. Extremely knowledgeable about the vehicle; took time to ensure that I was comfortable with how Anthony V. provided exceptional professional services. Extremely knowledgeable about the vehicle; took time to ensure that I was comfortable with how the car operated. Vehicle was delivered clean with full tank of gasoline. More