DARCARS Honda

THEY ARE SLOW AS MOLASSES AT THIS SERVICE CENTER! If you don’t have anything else to do besides sit in the waiting area all day waiting on a simple service to be completed on you car, this is the place for don’t have anything else to do besides sit in the waiting area all day waiting on a simple service to be completed on you car, this is the place for you. Even after I made an appointment early in the morning on a Wednesday, I still ended up waiting over 4 hours. As a matter of fact, I’m still here and furious! 0 stars, do not recommend! More

Took more than 30 minutes to just get checked in. They seemingly have no service greeters, only two or three advisors. They are renovating and nowhere was that made clear. Came anticipating being able to seemingly have no service greeters, only two or three advisors. They are renovating and nowhere was that made clear. Came anticipating being able to work while I waited for an hour or so. Got here 30,m minutes early for my appointment and told it would be a 2.5 hour wait. For a simple oil change. Worked at a Honda dealer for 8 years in service, and this was absolutely shocking. More

Where do I being... I scheduled an 180,000 miles maintenance online. Of course when I get to the shop to drop off my truck .Darcars doesn't want to honor the price on there website. The service tech maintenance online. Of course when I get to the shop to drop off my truck .Darcars doesn't want to honor the price on there website. The service tech tells me, Oh that price is way too low for that service. Mind you this is on there website. So I ask to speak to the manager. I spoke to Danny . Not professional at all. He would not honor the price . Talking about the price is wrong and this is my fault . Telling me corporate is working on that. That not my problem. Its on your website so you should honor this service. This is false advertisement. You post a price on your website let the Customer schedule the service to then not honor that service. That is poor customer service and false advertisement. I would not recommend taking your car here for service unless you want to get rip off. I will never again patronizing this business. Poor service and the manager Danny is the worst. More

Told me my lifetime oil changes expired. After last service, I had no radiator fluid. Transmission went early. Always pay for all my services, but sure I’m not getting them. service, I had no radiator fluid. Transmission went early. Always pay for all my services, but sure I’m not getting them. More

Unprofessional incompetent and liars. I was denied gas on an empty tank after I put down 10.000 dollars. Also it’s now 5/21/21 after receiving two different set of paper tags, as of today I have not received an empty tank after I put down 10.000 dollars. Also it’s now 5/21/21 after receiving two different set of paper tags, as of today I have not received my hard tags and my second set of paper tags expires tomorrow 5/22/21. I’ve spoken to all levels of management still the issues has not been resolved. Take your hard earned money elsewhere plz do not spend one penny of your dollars at the New Darcars Honda. Honda is not the same they have changed for the worst. The location I put down 10.000 dollars on a 20.000 vehicle is Darcars Honda in Bowie, after receiving my money the professionalisms went out the door. More

They have the worst customer service!!!!! Unprofessional!!! Tiarra the service advisor?? Only called once to say absolutely nothing!!! She cant even speak correctly didnt have a clue to what Unprofessional!!! Tiarra the service advisor?? Only called once to say absolutely nothing!!! She cant even speak correctly didnt have a clue to what she is talking about !!! They hire anyone receptionist to a service advisor no experience!!!!! Will never come again and the service director was no where to be found!!!! More

The most poorly managed service department in the area. Next time , buy a Toyota. I arrived at 8 a.m. to have a TPMS sensor replaced. I didn't get my car back until 1 p.m. While waiting, I saw numerous cu Next time , buy a Toyota. I arrived at 8 a.m. to have a TPMS sensor replaced. I didn't get my car back until 1 p.m. While waiting, I saw numerous customers attempt to pay for their service. The manager was summoned at least three times. He would then attempt to get someone else to ring up the sale. It was obviously a case of "its not my job man," The manager seemed clueless and didn't seem to know what was going on around him. When I exited the lounge to get my car, I slipped in a puddle of oil. I know the manager saw me slip. He didn't say a word, nor did he direct his employees to clean the oil from the floor. I was fortunate to have Mr. Michael Samuels working with me, so I was able to pay without seeking out a cashier. I will never go there for service again. More

Don't trust the service department. As another reviewing stated about replacing a part that was then recommended to need replacement, my son took his Honda here for a safety recall and w As another reviewing stated about replacing a part that was then recommended to need replacement, my son took his Honda here for a safety recall and was told they had $2,000 of RECOMMENDED repairs needed. The car was just inspected, repaired, and titled the week before. Two of the RECOMMENDED items were to replace a cracked belt which was just replaced and rotate tires.....is that needed weekly and one other thing that would have been caught in the car inspection and was not. Makes me wonder if I can even trust that they did the recall repair!! More