DARCARS Chrysler Dodge Jeep RAM of Rockville

I just bought a new Jeep Wrangler Rubicon from Darcars CJDR of Rockville. I made the 300 mile roundtrip, from my home in Salisbury, MD, twice and it was worth it. Pricing, financing, trade-in were up-fr CJDR of Rockville. I made the 300 mile roundtrip, from my home in Salisbury, MD, twice and it was worth it. Pricing, financing, trade-in were up-front and straightforward. My salesman, Neil Frederick, was very diligent, personable and helpful; including after the sale. More

Almost did a deal with Koons but they were more expensive and low balled our trade in. Gary and all the staff at Darcars made me feel like family! No xx from Gary and my trade in etc. I plan on all my servic and low balled our trade in. Gary and all the staff at Darcars made me feel like family! No xx from Gary and my trade in etc. I plan on all my service through them even though i have a jeep dealer closer. Koons may claim to be best but I can say Rockville Darcars was the best car buying experience I have ever had! The Copp family More

Friday morning we decided to drive up to Rockville from our home in Alexandria to look at a 2012 BMW X3 down the street. We have had our eye on the 2014 Grand Cherokee for awhile, too, so once we had driv our home in Alexandria to look at a 2012 BMW X3 down the street. We have had our eye on the 2014 Grand Cherokee for awhile, too, so once we had driven the BMW we decided to stop at DARCARS to test drive a Jeep. Needless to say, the Jeep won. David met us at the door as we drove in, and was very knowledgeable about the Grand Cherokee. We pointed him towards what we were looking for and he provided a few options. We had a commitment that evening so we couldn't finish up then, but we were impressed enough with David and Farzad that we decided to drive back up to Rockville to work on a deal. Luckily, the exact model in the color we wanted had just arrived on the lot; plastic was still on the seats. David set it aside for us and we came back the next morning. Initially we were unable to reach an agreement on price and we left the dealership with no hard feelings because everybody had been very professional and courteous. As we were driving towards the freeway discussing our next options, Farzad phoned and informed us that he was able to coordinate with the used car manager to get a more reasonable amount for our trade. We made the deal, and David did an outstanding job afterwards of taking us through the Jeep, explaining the UConnect system in detail. Overall, it was definitely worth the drive, we got a fair price, and have a great new Grand Cherokee in the driveway. Thanks again David and Farzad for an enjoyable car buying experience. Updating as of 9 Oct 13: Customer service and responsiveness after the sale has been horrendous. We are now six weeks post purchasing the Jeep and we have had to drive up to Rockville twice to provide more documents on two occasions, and have had to make countless emails and phone calls to the dealership to finish the transaction. We are military and registering the vehicle out of state, which has clearly been a huge challenge to DARCARS. After 3 weeks of hearing nothing about two required documents, I had to call the dealership to find out what the hold up was, as the loan at my bank hadn't been processed. Another two weeks passed after that, it wasn't until I spoke to the General Manager (Paul) that the loan was finally processed. I am shocked a company would drag their feet so much to get paid. Unfortunately, never heard back from Paul, although I could tell he was able to get things moving because the bank contacted me after the dealership attempted to request a loan amount that didn't reflect an almost $900 payment we had made the day of the sale. Had to follow up again today to track down the registration, as we are approaching the expiration on our temporary tags. Bottom line, what was a good transaction and experience has very much soured, and this will very likely be our first and last time as DARCARS customers. More

After negotiating with several dealerships I ended up at Darcars of Rockville. They were very straight forward and fair in there pricing. When I picked up the car I realized I wanted to get a different colo Darcars of Rockville. They were very straight forward and fair in there pricing. When I picked up the car I realized I wanted to get a different color interior. Instead of tan I wanted brown. Even though I had already paid for the car, the dealer said they would do what the could to find me the car I wanted. What I didn't realize at the time was how rare the brown interior was. It would have been easy to exchange it for black interior since they had several in stock but that was not what I wanted. Several employees at the dealership spent the entire day trying to find me the car. At 5pm they finally found a dealership that reluctantly gave it to them. 7pm the car arrived and Darcars spent over an hour making sure the car was clean and perfect. This was a second cleaning since they had already cleaned the first car I had bought. I would like to add this was all done on a Saturday the busiest day of the week. They went above and beyond the call of duty to make me happy!!! Thank you Darcars. More

Two very big thumbs up for Salesman Ralph Bowen. I had been planning to order a Jeep Wrangler. I had done tons of research but still had a whole list of questions about the Wrangler, including available o been planning to order a Jeep Wrangler. I had done tons of research but still had a whole list of questions about the Wrangler, including available options and the ordering process. Ralph Bowen patiently answered all of the questions I threw at him, from removing the Freedom Top to shifting into low gears to synching my phone with U-Connect. Ralph did not sell, he explained things and answered my questions in a courteous and professional manner. Ralph is also extremely knowledgeable about the ordering process, which is a great advantage for those who are ordering vehicles. All in all, a great buying experience from Ralph Bowen. Nick Latif handled the financial end of my Wrangler purchase. Nick was very efficient and got all the paperwork done is a timely manner. The transactions were straightforward without any surprises or complications. Nick was easy to work with, courteous and professional. Overall, my Wrangler order and purchase at Darcars Jeep in Rockville was a very good buying experience and would recommend them without hesitation. More

I just purchased my first car from DARCARS ROCKVILLE. I was immediately welcomed as soon as I stepped into the door. I was promptly set up with an super great salesman Larry Payne! I guarantee that without was immediately welcomed as soon as I stepped into the door. I was promptly set up with an super great salesman Larry Payne! I guarantee that without him and the management staff I wouldn't have purchased my vehicle. They made me feel at ease throughout the entire process. I never felt pressured or obligated to anything. They answered each and everyone of my questions, and provided me with multiple options and alternatives. I feel like the door is open for me to follow up on my purchase, if necessary. This is the place that I am looking forward to visiting upon the needs of my car. More

From start to finish, the customer service was great in terms of friendliness, ease, and knowledge compared to other dealerships I had visited. I called ahead to confirm web price, which was helpful in ne terms of friendliness, ease, and knowledge compared to other dealerships I had visited. I called ahead to confirm web price, which was helpful in negotiating. More

The best way I can sum up the employees of Darcars of Rockville is just phenomenal. Ralph Brown and Farzad Mostofi were the guys that helped me out and probably are the two guys best in the business. The Rockville is just phenomenal. Ralph Brown and Farzad Mostofi were the guys that helped me out and probably are the two guys best in the business. They get to really know who you are before they try to sell you a car. I felt that I was dealing with friends rather than just those "annoying car salesmen" as some would say. They really work with you to make sure you get what you want at a price that everyone will be happy with! More

Gary our salesman understood our budget and did not try to push us pass it. Nick was extremely creative in getting the numbers to work so you can drive away with what you want. They work with you. It was g to push us pass it. Nick was extremely creative in getting the numbers to work so you can drive away with what you want. They work with you. It was great experience. I would recommend them highly. More

Neil was a joy to work with! He was friendly, knowledgeable and a very hard worker. This is the second vehicle I have purchased from DARCARS and it will not be the last! Nick the Sales Mgr. was e knowledgeable and a very hard worker. This is the second vehicle I have purchased from DARCARS and it will not be the last! Nick the Sales Mgr. was extremely courteous and helpful. You have a great team! More