DARCARS Chrysler Dodge Jeep RAM of Rockville

Excellent general manager I had a good experience with this dealership good team work ferendly personal specially grade general manager Allen he is very professional and help f I had a good experience with this dealership good team work ferendly personal specially grade general manager Allen he is very professional and help full .thankyou very much More

Horrible Experience Terrible experience with DARCARS. They had the Van we wanted so we had no choice to use them but highly recommend you go somewhere else. Sales rep w Terrible experience with DARCARS. They had the Van we wanted so we had no choice to use them but highly recommend you go somewhere else. Sales rep was horrible and not helpful. The finance department was incompetent. They didn't get all required signatures when we came in to sign for the vehicle so we had to go back 3 times to sign!! Finally they messed up on our lease payments and withheld license plate from us until we made a payment to them. Even though chrysler capital says we've paid in full, DARCARS won't give us our license plate until we pay them money and they can't provide us with an invoice or anything to show documentation. Now we called and they lost our license plates. I called to complain to a guy named Ayman Hamail and he hung up the phone on me. Unbelievable. More

Exceptional In July 2015 we were driving our 2012 Jeep Grand Cherokee Limited to Rockville MD from Omaha NE. One hundred miles out, our Jeep overheated. We could In July 2015 we were driving our 2012 Jeep Grand Cherokee Limited to Rockville MD from Omaha NE. One hundred miles out, our Jeep overheated. We could not find help. We limped into Rockville. Struggled to find a Chrysler dealership willing to help as all were very busy. When we called DARCARS, Mr. Jemli immediately said bring our Jeep in. They will somehow work us in. We were given a rental car, free of charge. Ultimately the problem with our Jeep was major, radiator and the engine was replaced. For us, fortunately, the Jeep was under warranty. We drove the rental back to NE with DARCARS blessing. Returned two weeks later, driving the rental, and retrieved our rebuilt Jeep. During all of this Mr.Gaunt oversaw the work and kept us informed. We thank DARCARS for coming through for us when other dealerships turned us away. JH in Omaha NE More

Dishonest General Manager – Worst Car Buying Experience Ever Few people consider car buying to be a fun and pleasant process, and my experience at Darcars Jeep Rockville is an example of exactly why that is. I Few people consider car buying to be a fun and pleasant process, and my experience at Darcars Jeep Rockville is an example of exactly why that is. I recently bought a 2015 Jeep Wrangler and while the overall process was unnecessarily slow and tedious, the real problem happened while completing the paperwork. After consulting with the General Manager, the Finance Manager told me he had “good news” and that as a “goodwill gesture” the dealership was offering to provide me “free” oil changes for 6 years and “free” road hazard tire protection – note, I had previously declined to purchase any of these add-ons earlier in the process. I was told the “goodwill gesture” was being offered as an enticement for me to use their dealership for modifications to my Jeep, such as lifting vehicle, larger tires, etc.., all of which is very profitable work for the dealer. Much to my surprise, when I was presented the final sales order for my signature, the General Manager had snuck in a miscellaneous charge for $1,895. When I questioned the Finance Manager about this amount, he explained it was for the oil changes and the tire protection…the same things I previously declined and he offered for free about 10 minutes earlier! Had I not noticed and questioned this amount (which was not clearly marked and was buried at the bottom of a long list of numbers), they would have succeeded in unethically getting an extra nearly $2,000 from me. Fortunately I caught their trick and the amount was removed, as were the “free” items they previously promised. Following the purchase, I complained to Darcars Customer Service in Silver Spring, MD and I spoke with 3 separate individuals about this experience. The customer service manager promised a full investigation and an answer/explanation for the dealer’s conduct. It’s been nearly a month, and I’m still waiting to hear back….need I say more. My only hope is that other customers are not duped by their unethical tactics….shop carefully at Darcars Jeep Rockville!! More

Bad Experience! Don't waste your time in this dealership. I had the WORST experience with Neil Fredrick he just keep talking and never listen to me! I got frustrated Don't waste your time in this dealership. I had the WORST experience with Neil Fredrick he just keep talking and never listen to me! I got frustrated from that and I decided to leave the dealership. Maybe it was my bad luck to have this sales person. More

Never Responding I saw a used car online (With no price listed) and wanted to see it on the lot Sunday. A lot of salespeople saw and ignored me by turning their heads. I saw a used car online (With no price listed) and wanted to see it on the lot Sunday. A lot of salespeople saw and ignored me by turning their heads. I even went inside the showroom and saw people glance at me then quickly turned as if I did not see them do that!) I liked the car (2014 Honda Civic) so I submitted an online inquiry and they asked if I could test drive car thinking I would give them a second chance, I also wanted to know the price since it was posted as "Contact for price" listing online. They asked if I could test drive and I said I wanted to know the price to see if it was in my price range. They refused to answer giving me a run around email and I had to asked again and again and again. They never replied back to me! Then a couple days later... I see that the car was taken offline. All I wanted to know was the price of a car.... imagine if you try to purchase one.... More

Once the sale was done, they didn't care to keep their word I bought a used BMW from Darcars Jeep/Chrysler and during the sale process they were very cordial and promising of addressing the check engine light t I bought a used BMW from Darcars Jeep/Chrysler and during the sale process they were very cordial and promising of addressing the check engine light that was on in the car. Over the next month I went back several times to get the issue taken care of however with winter weather and scheduling delays they never got to it within the 30 day warranty period. They told me they will take care of it even after the 30 days because it was not my fault the job was delayed, when it came time to take of the work required, they turned their back on me, my sales guy wasn't calling me back and they pretty much told me I am SOL. Now I am left with another $1500.00 to pay. They fit the mold of a stereotypical user car dealership. I or anyone in my circle will never buy a car from darcars again. More

Disappointed in sales and service I purchased a Jeep Rubicon X from this dealership in December. When purchased there were several issues that needed repair. The Day after purchase I w I purchased a Jeep Rubicon X from this dealership in December. When purchased there were several issues that needed repair. The Day after purchase I was told it would be three weeks before I could get an appointment for servise After talking with the general manager that was reduced to two. It is now April 16 and the repairs are still not complete. I have gone all the way up the chain to the general manager of DARCARS itself and still no resolution. I would recommend against purchasing a car or have a car service from this dealership or any other DARCARS ever. I've never posted a review before for anything but I feel so strongly people should be warned that I have written this review. More