DARCARS Chrysler Dodge Jeep RAM of Rockville

Failure To Follow Up On Parts Included In Contract I purchased a new 2015 Jeep Wrangler 2-door on 8/24/15. On the signed purchase/sales contract Mopar front and rear all weather slush floor mats and a I purchased a new 2015 Jeep Wrangler 2-door on 8/24/15. On the signed purchase/sales contract Mopar front and rear all weather slush floor mats and a complete set of convertible top deep tinted windows were included. Since these parts were not in stock at the time of the sale they were to be shipped to me within 2 weeks. Over 20 emails later starting with the salesman Larry Payne, the general sales manager Tavin Indason and Hesham Elhamayel the general manager, finally on 12/7/15 I received a partial set of floor mats and on 1/4/16 I received a set of tinted windows for 4 door Jeep. When I notified Larry Payne, the salesman, that the windows received over 4 months after the sale were for a 4 door Jeep and I what I had purchased was a 2 door were incorrect I was instructed to send them back at my expense. After 5 months or correspondence it became clear that the parts which had been figured in to the price would not be received I requested a check to cover the parts cost so I could purchase them directly from Mopar. I have no complaint about the actual sale at the dealership but when selecting a dealership to purchase from in the future or to recommend to others, service after the sale becomes more important than the actual sale. The personnel entrusted with the responsibility of protecting the dealerships reputation by promptly resolving a customer issue have failed and in my experience apparently even at the general manager level Darcars Jeep in Rockville does not understand or care about the value of a satisfied customer and positive word of mouth references or repeat business because as of today 2/9/16, almost 6 months after the sale, I still do not have a complete set of floor mats and the correct tinted windows or a check to purchase the parts directly from Mopar. Based on reading some of other reviews posted, unfortunately after the fact, I expect dealership management to respond to this review with ‘Thank you for the feedback and that customer service is important to us” however action speaks louder than words. More

Worst Customer Service On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on t On November 13, 2015 I purchased a 2012 Dodge Ram from DARCARS in Rockville, MD. My initial inspection of the truck on the lot revealed scratches on the front right fender. After a test drive I agreed to buy the vehicle on the condition that the salesman (Omar) provide me with touch-up paint. He checked with the Parts Dept. and came back to tell it was not in stock and would have to be ordered. I asked him to send me the paint when it was available. He agreed to do that. On December 5, I e-mailed him wanting to know the status of the paint. I got no response. On December 12, I got an e-mail from someone else at the dealer notifying me that my license plates were in and that I may pick them up. Since I live a good distance from the dealer, I replied to the e-mail asking that the plates be sent to my home and inquired about the paint. Again no response. I then called the Service Dept. to notify them that I had not yet received the touch-up paint and to request them to send the plates to my home. Yet again, I got no response. Because my temporary tags were due to expire, on Jan. 5 I drove to the dealer to get my tags and inquire about the paint. I learned that the dealer does in fact mail tags to customers and was puzzled why that didn't happen in my case after I had requested it more than once. When the service person checked on the paint. I was told that it was not in stock and he promised to mail it to me. I gave him my home address. I still have not received the paint. I am totally dissatisfied with my experience with at least four employees for not bothering to follow-up with my inquiries or fulfill commitments. More

Excellent customer service! IJ and Larry both helped us buy our vehicle. We were SO happy with the customer service, personalized care, and the swiftness of making "the deal". Tr IJ and Larry both helped us buy our vehicle. We were SO happy with the customer service, personalized care, and the swiftness of making "the deal". Truly a no-haggle experience. I hate car shopping, but these guys made it a great experience! And, WE LOVE THE CAR! (We purchased in July) More

I bought a car off carfax long distance and i'd do it agin. Neil Frederick at DARCARS Rockville was a pleasure to work with. He was forthright, always available for my questions and concerns and got me a great Neil Frederick at DARCARS Rockville was a pleasure to work with. He was forthright, always available for my questions and concerns and got me a great deal on my 2013 Chrysler 200 convertible. More

Excellent general manager I had a good experience with this dealership good team work ferendly personal specially grade general manager Allen he is very professional and help f I had a good experience with this dealership good team work ferendly personal specially grade general manager Allen he is very professional and help full .thankyou very much More

Exceptional In July 2015 we were driving our 2012 Jeep Grand Cherokee Limited to Rockville MD from Omaha NE. One hundred miles out, our Jeep overheated. We could In July 2015 we were driving our 2012 Jeep Grand Cherokee Limited to Rockville MD from Omaha NE. One hundred miles out, our Jeep overheated. We could not find help. We limped into Rockville. Struggled to find a Chrysler dealership willing to help as all were very busy. When we called DARCARS, Mr. Jemli immediately said bring our Jeep in. They will somehow work us in. We were given a rental car, free of charge. Ultimately the problem with our Jeep was major, radiator and the engine was replaced. For us, fortunately, the Jeep was under warranty. We drove the rental back to NE with DARCARS blessing. Returned two weeks later, driving the rental, and retrieved our rebuilt Jeep. During all of this Mr.Gaunt oversaw the work and kept us informed. We thank DARCARS for coming through for us when other dealerships turned us away. JH in Omaha NE More