DARCARS Chrysler Dodge Jeep RAM of Rockville

Miscommunications do happen, sometimes I'm an out of state shopper, being helped by Dennis in sales to buy a Wrangler for my wife's Christmas present. He dropped the ball in keeping me info I'm an out of state shopper, being helped by Dennis in sales to buy a Wrangler for my wife's Christmas present. He dropped the ball in keeping me informed and I got angry when I found out that the jeep I wanted was no longer available. But to his credit, and the sales team there at DARCARS, I eventually got the car I wanted. I cannot say enough how impressed I was, in the end, with how much work they put into making me happy. It is quite obvious that the dealership is a very professionally run operation with high standards of performance. Dennis fits in well there and I would not hesitate to work with him again in the future. Thank you, DARCARS, for helping me get for my wife the car of her dreams. We flew in from Florida and drove back and couldn't be happier with our new Jeep. More

Amazing Experience!! Went to the dealership 3 days in a roll. Ceidrick made me feel at ease with my purchase. Made sure I got what I wanted with an amazing deal. Very grat Went to the dealership 3 days in a roll. Ceidrick made me feel at ease with my purchase. Made sure I got what I wanted with an amazing deal. Very grateful with my purchase More

Great service I got the car I wanted and I love it. Great service everyone is very friendly.. Highly recommended dealership. Thank you Arthur great service. I'm enj I got the car I wanted and I love it. Great service everyone is very friendly.. Highly recommended dealership. Thank you Arthur great service. I'm enjoying my Hyundai More

Replacing a Totaled Jeep Compass I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to wor I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to work with me on negotiating a wonderful deal. My 2012 was totaled last Thursday in a rear-ending accident and I thought all hope was lost. I just came home with the car and it's just like my 2012 Compass... complete bliss. I couldn't be happier and I'm so glad I stopped by DARCARS Rockville before going elsewhere. Gentlemen, thank you. I'm back on the road and so happy and grateful for their willingness to work with me. More

Ceidrick at Darcars is the jammy-jam! I have NEVER walked out of a dealership feeling like I was genuinely happy with the car/price until my purchase with Ceidrick & Darcars Jeep. I have NEVER walked out of a dealership feeling like I was genuinely happy with the car/price until my purchase with Ceidrick & Darcars Jeep. More

My experience with Darcars was fantastic I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 Jeep from another dealer, where I spend an entire Saturday to go through the mandatory price bargaining, here I just told them what I can afford and they found me a car I liked. Henry Argueta was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. He was very efficient in providing instruction and review of my new Jeep. But it was the financial department staff IJ Jemli and Santiago are the people that made it such an exceptional experience. I am looking forward to my many years with the new Jeep, and using your service department, to keep it in great condition. More

Excellent experience /ceidrick marcelin perfect service excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep rec excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep recommending friends to this excellent darcars dealership .. Abe More

First time buyer experience I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. More

1ST TIME BUYER I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car wi I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car with similar mileage and carfax. Julliet Mean went out of his way to price match my KIA with a car at a different dealership in a different state. Coming from work to sign the paperwork, I was stuck in heavy traffic. I arrived 15 minutes before closing and all of my insurance info and paperwork was ready for me to sign. They have an unparalleled customer service. The financial manager who went through the paperwork with me was friendly, knowledgeable, got me a GREAT rate and made sure that I had the warranties that I ACTUALLY needed. If you are buying, buy from DARCARS. I will never use another dealer. More

Incompetence? Or simply negligence? I regret to say that it stretches my imagination to imagine how my experience at DARCARS Rockville could have been worse. From start to finish, there I regret to say that it stretches my imagination to imagine how my experience at DARCARS Rockville could have been worse. From start to finish, there was an extraordinary level of incompetence and disregard, and nearly a week after I detailed my experience in email to their Customer Relations Director, I have yet to receive any response from them at all. That in and of itself shows the level of regard that DARCARS has for its customers. The problem with this dealer started one week ago, on Monday, October 24th. That day, immediately after my arrival at DARCARS, when I explained the problem of the Jeep Death Wobble that I'd been having with my Wrangler, I was told it was under recall. Then, five minutes later, a different employee came over to me that no, it actually was not - but other years of Jeep Wranglers were. Second, I brought my Jeep in at 8:45, I had heard nothing about the status of my vehicle ( I had left both my cell number and my home number, depending on when they might call ) as of 2:45. Concerned and disappointed, I called to ask for an update. The woman who took my call, after I gave my number, said that she did not have any information for me, and that I should just patiently wait for their call. When I got home from work at 4:15 that afternoon, however, I found that one of their employees had called - twice, in fact - but only at the home number, rather than call my cellphone the way I had asked them to. Therefore, they apparently did care enough to call, but neither care enough to pay attention to how to reach me nor to communicate with other employees about the status of their customers' vehicles. Therefore, when I called back and expressed my concern that I had not heard anything from them on my cell, and that they had called only my home number, their employee started to argue with me to say that he did call my cell - instead of apologizing for his serious mistake. Because he was so busy arguing with me, he'd apparently forgotten that most cell phones have a feature known as "Missed Calls" that show when calls are received. So not only did he not bother to call both numbers, especially the one that I had asked to be called on first, he tried to *argue* with me about it, when he was clearly wrong in the first place. Finally, he told me, that because it was so late ( because he had not called me at the right number in the first place! ), they would not be able to service my car that day. Because of their negligence or incompetence I lost more than an hour from work in the morning and had my entire evening messed up, because of the wretched service I received from this dealer. To fix their mess, I take more time out of my week to bring my car to a well-reviewed garage nearby, one that has repeatedly shown that they are able and willing to treat their customers with basic consideration - and competence. More