DARCARS Chrysler Dodge Jeep RAM of Rockville

Awesome Customer Service! I had never purchased a car before, so I was nervous that I would be taken advantage of since I am a woman. Someone recommended this place to me, so I I had never purchased a car before, so I was nervous that I would be taken advantage of since I am a woman. Someone recommended this place to me, so I went in to check it out. At the door, I was greeted by the Financial Services Manager, IJ Jemli. He was very professional and friendly. I instantly felt comfortable. He offered me a bottle of water and had one of the sales reps take care of me. He would check in on me every now and again to make sure that the sales rep was taking good care of me. I was on a very limited budget, and they were willing to work with me to find something in my price range, with low mileage. The sales rep was patient and gave me time to look around without rushing me at all. There were no gimmicks or sales pushing, so I felt comforted that they had my best interest at heart. I found the perfect vehicle! IJ Jemli worked to get me the best financing possible, and took care of seeing the transaction through until I left in my new car. He went above and beyond his job title. Normally someone like him would just stay in his cozy office on a cold and rainy day, but he didn't hesitate to walk outside to make sure everything was in order. He checked the vehicle inside and out. He made sure that I had a full tank of gas, fully cleaned car, and he even fixed a problem with the license plate holder thing that was broken. That was not his job. He has an office position, but he had no qualms about going into the shop and fixing the thing himself! I was really impressed with the amount of care he put into my purchase. Even after all the papers were signed, he sat with me in the car to help show me all the nifty gadgets and bluetooth. He is a sincere and honest man, and this comes across through his professionalism and work ethic. This was also evident when I saw his communication with the other people who worked there. He also has the type of personality that makes you feel relaxed with him, but he gets his job done. I HIGHLY recommend asking to work with him directly if you are interested in purchasing a car at this location. Btw, he was open to helping me find a car at a different location if need be. He was calm, cool and informative. He took the time to explain the paperwork, and even guided me through what I needed to do with my car insurance. GEICO was giving me a hard time about needing me to turn in my plates before I was able to add this new car onto my coverage, but I handed him my cell phone to talk to GEICO and he took care of it!! This man went WAY above and beyond, and I don't write many reviews on yelp, but this was an experience that I must share! I am SO happy with my car! THANK YOU IJ Jemli! Superb customer service, surpassed my expectations, amazing and enjoyable experience. More

Miscommunications do happen, sometimes I'm an out of state shopper, being helped by Dennis in sales to buy a Wrangler for my wife's Christmas present. He dropped the ball in keeping me info I'm an out of state shopper, being helped by Dennis in sales to buy a Wrangler for my wife's Christmas present. He dropped the ball in keeping me informed and I got angry when I found out that the jeep I wanted was no longer available. But to his credit, and the sales team there at DARCARS, I eventually got the car I wanted. I cannot say enough how impressed I was, in the end, with how much work they put into making me happy. It is quite obvious that the dealership is a very professionally run operation with high standards of performance. Dennis fits in well there and I would not hesitate to work with him again in the future. Thank you, DARCARS, for helping me get for my wife the car of her dreams. We flew in from Florida and drove back and couldn't be happier with our new Jeep. More

Amazing Experience!! Went to the dealership 3 days in a roll. Ceidrick made me feel at ease with my purchase. Made sure I got what I wanted with an amazing deal. Very grat Went to the dealership 3 days in a roll. Ceidrick made me feel at ease with my purchase. Made sure I got what I wanted with an amazing deal. Very grateful with my purchase More

Great service I got the car I wanted and I love it. Great service everyone is very friendly.. Highly recommended dealership. Thank you Arthur great service. I'm enj I got the car I wanted and I love it. Great service everyone is very friendly.. Highly recommended dealership. Thank you Arthur great service. I'm enjoying my Hyundai More

Replacing a Totaled Jeep Compass I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to wor I worked with Marcellus & George to close a deal on a practically brand new Jeep Compass. I came from a 2012 Jeep Compass and they were willing to work with me on negotiating a wonderful deal. My 2012 was totaled last Thursday in a rear-ending accident and I thought all hope was lost. I just came home with the car and it's just like my 2012 Compass... complete bliss. I couldn't be happier and I'm so glad I stopped by DARCARS Rockville before going elsewhere. Gentlemen, thank you. I'm back on the road and so happy and grateful for their willingness to work with me. More

Ceidrick at Darcars is the jammy-jam! I have NEVER walked out of a dealership feeling like I was genuinely happy with the car/price until my purchase with Ceidrick & Darcars Jeep. I have NEVER walked out of a dealership feeling like I was genuinely happy with the car/price until my purchase with Ceidrick & Darcars Jeep. More

My experience with Darcars was fantastic I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 I am extremely pleased with new Jeep, and my purchase experience with IJ and Santiago at Darcars was excellent, from start to finish. I got my 2012 Jeep from another dealer, where I spend an entire Saturday to go through the mandatory price bargaining, here I just told them what I can afford and they found me a car I liked. Henry Argueta was my sales person, and I could not ask for better treatment, assistance, and guidance through this entire experience. He was very efficient in providing instruction and review of my new Jeep. But it was the financial department staff IJ Jemli and Santiago are the people that made it such an exceptional experience. I am looking forward to my many years with the new Jeep, and using your service department, to keep it in great condition. More

Excellent experience /ceidrick marcelin perfect service excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep rec excellebt service ,I'm treated like family everytime.. Ceidrick Marselin exceeds in all aspect Everytime .. I will definitely come back and keep recommending friends to this excellent darcars dealership .. Abe More

First time buyer experience I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. I highly recommend this dealership. The service Is excellent. They worked with me step by step and made it possible for me to purchase my first car. More

1ST TIME BUYER I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car wi I am so glad I purchased a vehicle from DARCARS. Not only am I a first time buyer, I was on a very strict budget. I found a similar make/model car with similar mileage and carfax. Julliet Mean went out of his way to price match my KIA with a car at a different dealership in a different state. Coming from work to sign the paperwork, I was stuck in heavy traffic. I arrived 15 minutes before closing and all of my insurance info and paperwork was ready for me to sign. They have an unparalleled customer service. The financial manager who went through the paperwork with me was friendly, knowledgeable, got me a GREAT rate and made sure that I had the warranties that I ACTUALLY needed. If you are buying, buy from DARCARS. I will never use another dealer. More