DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Out $150.00 I wished I had read the reviews before agreeing to go have my car serviced at DarCars New Carrollton on July 14, 2016 because Dar Cars Silver Sprin I wished I had read the reviews before agreeing to go have my car serviced at DarCars New Carrollton on July 14, 2016 because Dar Cars Silver Spring did not have any openings till 3 weeks. I had a recall plus my seat belt light says on and dings for 2 minutes even though my seat belts are fastened on my 2005 Chrysler 300. I was told a fee of $150.00 to run a diagnostic. Hmm, I explained what the issue was (so why was a diagnostic needed) but any repairs would go towards that cost so I agreed. I get a call from Bryan that it is going to cost me another $450.00 to run a further diagnostic because they could not find the cause. This a Chrysler Repair Shop and I have a Chrysler YOU SHOULD KNOW what causes this issue!!! By the way supposedly the recall was repaired, I would hope. Bryan then said after I declined the $450.00 that it could cause further issues down the road. I decided to take my chances. Of course I asked to speak to his manager but I forget to get his name because at this point I am angry that I was being charged $150.00 for a seat belt light that could not be fixed. 2 hours later he returns my call and tells me I have a “RARE” situation that needs $450.00 more to further diagnose the problem. Okay now it is “rare” for the seat belt light to stay on even if the seat belt is fastened. All bull crap to me and I feel that I was shafted and maybe this was a way for them to get paid for doing the recall for free. This is a crappy organization and I wrote on my ticket if anything goes wrong with my car in 30 days they sabotaged it because of the statement Bryan had made. They also had the nerve to say I needed brakes. (I NEVER ASKED THEM TO LOOK AT ANYTHING ELSE) They should have spent that time fixing my seat belt light. UNHAPPY FEMALE CUSTOMER!!!! More

DONT GO! you might have a great experience purchasing, but think about it. Everyone is nice to you while you're giving them money. The REAL test is when an i you might have a great experience purchasing, but think about it. Everyone is nice to you while you're giving them money. The REAL test is when an incident occurs and they're expected to help. I can tell you firsthand, they have failed- MISERABLY. Brought my car in a few weeks ago to be serviced after having issues with it for almost a year, and Steve Flint told me that he would handle things through corporate (I will skip the details of how Jack Tran tried to charge me twice for the same thing), but that my car would be fine to drive, and if I had any issues with my upcoming inspection, then I was to have them contact him, and he would work something out (no idea how that was expected to happen)... 2 weeks later, and I'd still heard nothing. Then it happened, my car DIED. I could no longer drive it ~mind you this is not an older car (2012 Jeep liberty Jet), nor a cheap one, but I could no longer move it an inch, as the car overheated and the red indicator light was on AND beeping. My car was sadly towed there last saturday, and it is friday and my car still HAS NOT BEEN LOOKED AT, and the rental car that was promised to me last night by steve flint, magically disappeared, and I'm no longer authorized to get one. Additionally, steve also promised to have my car looked at first thing this morning and to call me by 10am, but it is almost 1:30 pm, and after my eighth call to them (they don't have an answering service where you can leave a voicemail), being on hold for an HOUR, I still have not spoken to Steve, who told Jack (according to Jack) that he would call me an hour ago (for the second time). Basically I'm getting the runaround, and what's worse is they have my car, my property, and I don't know WHAT they might do to it. If they tried to overcharge me when I initially brought it by, what's to stop them from doing it now?? Hopefully corporate (whom I've filed a complaint with), the better business bureau or the FCC will be able to. We shall see, but when they can't or aren't willing to tell you who the area manager is, or they don't know who's done or said what in the office, I don't have high hopes... If I can give you a piece of valuable advice, DONT BUY A JEEP, and if you have one DONT TAKE IT HERE!!! You'll regret it, terribly. More

Stay away My car is a year old and I have been having problems since I purchased it. My car has been to the service department 4 times and nothing has changed. My car is a year old and I have been having problems since I purchased it. My car has been to the service department 4 times and nothing has changed. I can't get a call back and I have left several messages. Everyone is rude and disrespectful. I also looked at the reviews on my vehicle and saw that several others have the same issue. I hate darcars and regret purchasing my brand new car from them. At this point I'm going to have to get a lawyer and contact the state of md for results. If you want to purchase a care DON'T go to darcars crysler. More

Stay far away from that place I purchased my brand new 2015 Chrysler 200s in January 2015 and having problems with the transmission already they said I needed a system update I let I purchased my brand new 2015 Chrysler 200s in January 2015 and having problems with the transmission already they said I needed a system update I let them do it and the car is still doing the same thing. I can't get any help not to mention I needed some other work done and was told the part was there on 2 different occasions I took off from work and found out the part was not there. IF YOU WANT TO BUY A CAR DON'T GO TO THAT PLACE. YOU WILL REGRET IT. More

Great Service! Love this dealership. Purchased my car from here, it was quick and easy. Last week I brought it back to this dealership for an engine light. They quic Love this dealership. Purchased my car from here, it was quick and easy. Last week I brought it back to this dealership for an engine light. They quickly scheduled me an appointment and fix it! It was minimal impact on work schedule! I will be bringing my vehicle back to this dealership for all my service! More

Terrible Service Do Not... I repeat.. DO NOT, purchase, lease, or even look at a vehicle on this lot. They will do absolutely anything to make a sale, and tell any nec Do Not... I repeat.. DO NOT, purchase, lease, or even look at a vehicle on this lot. They will do absolutely anything to make a sale, and tell any necessary lie, even if it cost your time, money and LIFE. They will sell you a car that is not safe and expect you to pay for what they say has already been done. More

worst customer servce ever!!!! bought a car nov 27 2015. they said will mail me the tags because i live 3 hrs away. two months later i have no tags, called dealer more than 10 times bought a car nov 27 2015. they said will mail me the tags because i live 3 hrs away. two months later i have no tags, called dealer more than 10 times and the receptionist answer was i will take care of it ( all the time) More

Great buying experience there I had a great buying experience there when I purchased my 2016 Ram 1500. The salesman was polite and friendly and I sealed a deal I was happy with wit I had a great buying experience there when I purchased my 2016 Ram 1500. The salesman was polite and friendly and I sealed a deal I was happy with within ten minutes of discussion. More

"Great Experience" I was looking to get a truck for my family and I was greeted by Mr. Lambert Selenou (Certified Sales Consultant) and Hollis Batts (General Manager). I was looking to get a truck for my family and I was greeted by Mr. Lambert Selenou (Certified Sales Consultant) and Hollis Batts (General Manager). I called ahead to let them know what I was looking for hoping to make a deal before Christmas. Boy did they step up to the challenge! Not only did they help me secure a great deal on our current vehicle, they were also able to get me a great deal on the new 2015 vehicle of my choice. I couldn't have asked for better customer service and an awesome overall experience than what I received. I highly recommend this dealership and look forward to doing business with them in the future! More