DARCARS Chrysler Dodge Jeep RAM of New Carrollton

Staff were not responsive or customer oriented. I dropped my car off at 7am and after 4 calls was finally able to speak with Willie the assistant manager at 1:30pm about the status of my car. I spec dropped my car off at 7am and after 4 calls was finally able to speak with Willie the assistant manager at 1:30pm about the status of my car. I specifically reuested a call bakc before 12noon in case I needed to rent a vehicle if the repairs would extend beyond one day. Needless to say, my car was not even looked at so at 2:30pm I picked up my vehicle and scheduled an appointment with Walddorf Chrysler who normally services my car. I also contacted the General Manager who was not accomodating nor interested in retaining my business and told me that I could pick up me car. I asked him and he didn't care about my concerns and even suggested that I pick up my car. The staff was rag tag and totally unprofessionally. this is the second bad experience that I have had with this company and I will never go back. I am a loyal chysler customer having purchased three vehicles. Please be assured that my complaints is honest and genuine. I can be reached on 301-203-9214 for additional information. Sincerely, Jacqueline Whitaker More