DARCARS Chrysler Dodge Jeep RAM of New Carrollton

I would like to write this review to mention what excellent customer service I received when purchasing a car from this DARCARS store. I researched a Jeep online and had received several quotes. Thei excellent customer service I received when purchasing a car from this DARCARS store. I researched a Jeep online and had received several quotes. Their Internet Salesperson, Justin Gates, quickly answered my request. He respected my request to be contacted only through email, and through his email answered questions I had accurately (because I had sufficiently researched the vehicle, and am a loyal Jeep owner), and provided what for the first time I considered to be "hassle free" pricing. I contacted him via phone when I felt it was appropriate to do so, and he was very professional and courteous. I made an appointment to stop by and view the vehicle we had spoken about. I was suprised when I arrived to find the vehicle parked up front, easily accessible, and cleaned up to show me. He talked about what the vehicle to do to benefit me, and made recommendations that I felt to be sincere. I honestly feel as if there wasn't anyone else that knew about the vehicles technically than he did. I went on a short test drive and mentioned to my husband that I liked the vehicle but did not want to buy the vehicle, as I wanted to go home and think it over. When I got back he asked if I had any additional questions and politely asked for my business. When I told him my intentions, he was not pushy, but explained to me that it wasn't always when someone would buy, but where, and who it would be from. He promised to provide customer satisfaction in the future, even after he sold me a vehicle. All numbers discussed were as explained verbally on the phone, and through email. I must admit I was skeptical and have seen numbers change in the past. He delivered on his commitment, and the finance manager was very helpful as well. He was not aware that I am a retired employee from Chrysler, and had very important contacts throughout the organization. But I definitely passed along the good word to others about him and his fellow co-workers. In closing, I definitely recommend these people as good people to do business with. Having leased over 15 vehicles over the past 30 years, I can definitely say that this dealership has the finest quality customer service available. More

Staff were not responsive or customer oriented. I dropped my car off at 7am and after 4 calls was finally able to speak with Willie the assistant manager at 1:30pm about the status of my car. I spec dropped my car off at 7am and after 4 calls was finally able to speak with Willie the assistant manager at 1:30pm about the status of my car. I specifically reuested a call bakc before 12noon in case I needed to rent a vehicle if the repairs would extend beyond one day. Needless to say, my car was not even looked at so at 2:30pm I picked up my vehicle and scheduled an appointment with Walddorf Chrysler who normally services my car. I also contacted the General Manager who was not accomodating nor interested in retaining my business and told me that I could pick up me car. I asked him and he didn't care about my concerns and even suggested that I pick up my car. The staff was rag tag and totally unprofessionally. this is the second bad experience that I have had with this company and I will never go back. I am a loyal chysler customer having purchased three vehicles. Please be assured that my complaints is honest and genuine. I can be reached on 301-203-9214 for additional information. Sincerely, Jacqueline Whitaker More