DARCARS 355 Toyota

I seriously think they are just stupid. I bought a new car there and it had a slight nick in the bumper that they said they would fix. When I went to pick it up - they couldn't find the car! It was lock car there and it had a slight nick in the bumper that they said they would fix. When I went to pick it up - they couldn't find the car! It was locked up in the body shop and no one had the key...it seems the body shop staff work different hours than everyone else. They knew I was coming, and they knew when I was coming but didn't do anything to make sure the car was there.<br><br>They forgot to put the credit card key in the car which I asked them to make and they said I would find it in one of the compartments.<br><br>They were so slow getting the registration for the car that the temporary (60 days) tags EXPIRED and then when they finally got the registration, it was WRONG.<br><br>They are quick to say "Sorry" but never do anyting to fix it.<br><br>There phone lines were out for two weeks and they could take messages or return phone calls.<br><br>They don't know anything about selling cars or providing good service to customers. <br><br>I would NEVER recommend them. More

Armed with complete financing and a sight draft, I attempted to enjoy driving away a new Toyota from this miserable dealership. After being insulted for two hours, being interupted, being addressed i attempted to enjoy driving away a new Toyota from this miserable dealership. After being insulted for two hours, being interupted, being addressed in a nasty tone of voice, having to reiterate over and over which additional services I was not interested in, being literally lied to several times, never being able to complete a sale in a business- like manner, never having a professional present capable of signing a check per banking regulations and dealing with people incapable of providing their last names or a business card, I came to the conclusion that this dealership was xxxx bent on not selling me a car. Calling the headquarters of Darcars to complain about the strange behaviors and activity at this dealership was a similarly unproductive experience. Perhaps I should conclude that God does not want me to own a Toyota? Even if God intends me to drive a Toyota, I'm certain that it is not from this ghastly dealership. These people literally will not let you stuff money in their pockets until you let them insult you. So why fund such behaviors? A lot of nicer dealers are out there ready to treat customers decently in a tight market. And if the buying experience is this bad, one can only imagine how bad the service might be.... More

Today was my worst nightmare for asking about the shuttle service to Shady Grove station. I arrived at the service center aroun 7:40 AM and finished the formalities by 7:50 AM. I aksed about the shuttle (bec service to Shady Grove station. I arrived at the service center aroun 7:40 AM and finished the formalities by 7:50 AM. I aksed about the shuttle (because I need to attend one meeting at 8:30 in Bethesda) and was told that the shuttle will be ready soon. At 8:02 driver of the shuttle came from some other place (seems to be shopping) and told us (other person waiting for the shuttle) that he will be ready in minutes. At 8:04 the person named " Dorry Mohsen" came and told us the shuttle needs gas and will be ready soon. To our dismay we found the driver is working as dispatcher (carrying some paper works to and from Service center to main building). At 8:12 AM I aksed blue team (my car is seviced by them) about the shuttle and he called the driver and the driver arrived at 8:15 but without picking up us he went inside the center and vanished. When aksed about the shuttle Mr. Dorry Mohsen raised his voice and said "the shuttle will be here any moment" and when asked why he did not mention that shuttle will be late (about 20-25 minutes) due to some dispatcher's job by the driver (I would have walked to the station and attend my meeting easily in due time) he agian raised his voice and said the same answer. After getting this answer I walked to the Shady Grove station and arrived even before any sign of the shuttle on my way to the station.<br><br>Regarding their business, DARCARs is basically liar. It is for sure I would not buy my second car from DARCARS and would not recoomend. For would be buyers "DONOT FALL INTO THE TRAP OF DARCARS PROTECTION PLAN". More

This dealer is the worst dealership. I got my toyota from them and after that, they never want anything to do with me. On top of that, they ripped me off bad!!! I later found out that that is the way the own them and after that, they never want anything to do with me. On top of that, they ripped me off bad!!! I later found out that that is the way the owner Darcars operate. Cuz the service was so bad, I hated the car also. After driving my brand new Solara for lest than 2 months, I decided to trade it. I went to another dealer nearby called Darcars VOlvo to get my S40. I didnt even look at the name. To my dismay, it was the same company as the 355 toyota. Darcars Sucks. The methods they use is outdated. Someone need to tell them that this is 2003 and not 16th century. I will never recommend this company to anyone cuz they dont deserve the kind of service they provide. It doesnt matter how much u are paying for a car, everyone deserve first class service. I dont even give them "1". They deserve "0". More