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DARCARS 355 Toyota
Rockville, MD
274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 274 reviews
December 07, 2011
My experience at 355 Toyota could not have been better. PJ Mehta and his associates were the best! They treated me with respect from beginning to end and the service was impeccable. This was by far the b PJ Mehta and his associates were the best! They treated me with respect from beginning to end and the service was impeccable. This was by far the best car-buying experience I've ever had. More
by gbsToyota
Employees Worked With
PJ Mehta, PJ Mehta
November 23, 2011
I gave 355 Toyota Scion the rating I did because the service was truly amazing. PJ really went above and beyond in assisting me to find the right bank and financing options. I was enrolled in the Grad service was truly amazing. PJ really went above and beyond in assisting me to find the right bank and financing options. I was enrolled in the Graduate Program through Toyota Scion and the lease to buy option works out quite well for me and fits my financial situation perfectly. Moises was very thorough in describing how the vehicle works and answered each question I had with an immense amount of knowledge. The car drives well, and my 2012 Scion xD has made me indescribably happy. The car had a reasonable price and has great amenities. I will gladly and always refer my closest friends and family to these awesome and smart gentlemen. I truly felt comfortable with them and my purchase. I did not feel pressured, and I really admire that. As a matter of a fact, I've decided to include an e-mail I sent the guys when asked how everything is running, please see below... "I'm absolutely thrilled with my new Scion xD. The ride is smooth and it handles great in anytype of weather so far. I'm extremely happy with the purchase and the program I'm enrolled in. The wonderful service at Toyota Scion surpassed my expectations. You and PJ are wonderful! Excellent job guys, I'll be more than happy to refer my friends and family to you both! :) Have a happy and safe Thanksgiving. You all deserve the best!" More
by smorales200
Employees Worked With
Moises Carbajal, PJ Mehta, PJ Mehta
November 23, 2011
IM EXTREMELY HAPPY WITH MY PURCHASE,I could have not asked for a better vehicle. I APPRECIATE THE GREAT HELP!!!! MY CAR IS GREAT ON GAS ;) asked for a better vehicle. I APPRECIATE THE GREAT HELP!!!! MY CAR IS GREAT ON GAS ;) More
by DCSaucedo
Employees Worked With
PJ , ALFONSO & JAMES, PJ Mehta, Alfonso Uribe
September 11, 2011
By far the best experience I have had purchasing a vehicle in my 35+ years of buying cars. Kirk Saraydar and Timur Gafurov are exceptional salesmen. Their knowledgeable, friendly and low pressure sale vehicle in my 35+ years of buying cars. Kirk Saraydar and Timur Gafurov are exceptional salesmen. Their knowledgeable, friendly and low pressure sales approach was refreshing and definately resulted in me purchasing my car at 355 Toyota. Kirk did everything he said he would do. On my initial visit he said he would match another dealer's price and kept his word. It is so nice to work with professional and honest people. I also worked with Steve Tellez in the finance department and Steve was equally friendly and professional. More
by mj43
Employees Worked With
Kirk Saraydar, Timur Gafurov and Steve Tellez
August 22, 2011
My wife and I had been Prius shopping for a while. We'd just about made the decision to purchase a used Prius through craigslist when we found a few solid options at 355 Toyota. We live in PA but for the p just about made the decision to purchase a used Prius through craigslist when we found a few solid options at 355 Toyota. We live in PA but for the price we were willing to travel. PJ and Mo encouraged us to come the night we contacted them, and after one Prius we had an eye on sold, we decided to make the trip after essentially agreeing upon a price and after we were given a range of what our interest rate would be. So, we traveled approximately 2 hours to the dealership. We were met by Mo, checked out the car (it was dark at this point, and we could see it decently well under the lights). We filled out the necessary paperwork, etc. and then were moved through to the financial department. There we found out we would be given a higher interest rate outside the range we were given over the phone (this ended up costing us about $300). "It's only a few dollars a month difference" we were told by James. Yes, but calculated out it's a few hundred. We had traveled quite a ways and it was around midnight so we didn't put up much of a fight. We should have. Anyway, we made it home in the wee hours of the morning with our new (to us) Prius. The next day is when we found the scratches. The Prius had been advertised in "mint condition." It very clearly was not, and because we had checked it out in the dark with poor lighting the night before we were unable to see the variety of scratches on the car. In addition, the car hadn't been properly detailed inside, which was a bit frustrating. I contacted PJ to voice our concerns about the financing, scratches, and detailing. After days of waiting (apparently PJ was sick) and not getting return calls from other members of management (Stephen I believe was one name) I finally heard back from PJ. He apologized and only after some more back and forth with pictures included did he agree to bring the car back to have the scratches removed. Long story short with the scratches, some were taken care of and some weren't. PJ claimed he had the ones worked on that had pictures sent in. These were samples so I could show him the issues and I was pretty surprised they didn't do their best to truly make the car 'mint condition' as it was described. He said he could do nothing about the financing. I then spoke to Jorge Gallart, who basically said the same thing. To sum things up we were generally happy with the price we received. The frustrating part was obviously the financing aspect and if there was any way we could not have received a certain range they SHOULD NOT HAVE GIVEN IT OUT OVER THE PHONE. This was a major reason we made the trip and decided to go with the vehicle. Otherwise, the customer service was below average as emails were slow to be returned as were phone calls. I realize they have better things to do like sell cars to new customers instead of trying to right wrongs, but that was disappointing. In general, the staff was friendly when I did speak to them, so I do have to give them credit for that. They clearly could have done better though, and while we love our Prius and the Toyota product is superb, we will not be heading back to Toyota 355 in the future and will not recommend the dealership to others. More
by PriusOwner10
Employees Worked With
Mo Carbajales, PJ Mehta, James, Jorge Gallart
July 31, 2011
The employees were extremely respectful as to the situation and circumstance of our necessity to buy a new car. They offered us the best deal and showed me the most respect and friendliness that I ha situation and circumstance of our necessity to buy a new car. They offered us the best deal and showed me the most respect and friendliness that I have seen in a long while from a dealership. I would recommend this dealership to any who require a new car. More
by aphest
Employees Worked With
Juan Torres
July 22, 2011
The sales team provided excellent, quality customer service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manag service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manager -Noël Munga: Sales consultant More
by chaneyblu
Employees Worked With
Noel Munga, Selorm Tsegah, and Stephen Ricci , Selrom Tsegah, Noel Munga
July 18, 2011
hi would like to thank V.Lee for the excellent job on my hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and 355 came up. i was in at 4 on a friday and out the door with a car wash by 5...thanks again lee on ur excellent service and your outstanding personality..355 should be proud to have a employee like you!!! maria More
by mahoney!!!
Employees Worked With
v.lee and scott jenkin
July 11, 2011
Thank you Mike and Firooz for helping me buy my dream car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. Everyone was friendly, helpful and willing to work with me. We are now a very happy family and the kids just love the car. Thank you very much and I promise i will refer everyone to your dealership! You guys are the BEST!!!!!! Thanks More
by KHammock
Employees Worked With
Mike Ardalan and Firooz Mozafar, Firooz Mozaffar
July 09, 2011
While I was researching the Toyota RAV4 that I wanted to buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shel buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shell game with the price and payments and trade-in etc. so that the buyer has no idea what is going on. I found NONE of that at 355 Toyota. I fully expected the "four square", the monthly payment games, the repeated trips to the sales manager, and the "what will it take to get you to buy today" and I was prepared to walk out if it started. I was watching for any of that and found none. Sayed was completely open and honest about the pricing -- and I KNOW what prices should be after doing a lot of research on the internet. I know what a very low price is for my Toyota RAV4 and what Sayed showed me, without any games or fooling around, was a VERY low price. After double and triple-checking what Sayed was showing me -- and asking him to give me the total out-the-door price -- I actually admitted to him, "That's a really good price." I was stunned. Sayed also told me a lot of things that I didn't know about the RAV4. The finance guy gave me a sales pitch for an extended warranty, which I had no interest in, but he backed off when I made it clear that I wasn't interested. Everything else went BETTER than I expected. This was the first time I've been to 355 Toyota, I have no relationship with anyone at 355 Toyota, but I was extremely surprised at what a good deal I got and that they didn't play any games with me. More
by DDaddy
Employees Worked With
Sayed Alemohammad, Seyed Alemohammad
