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DARCARS 355 Toyota
Rockville, MD
271 Reviews
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Showing 271 reviews
September 11, 2011
By far the best experience I have had purchasing a vehicle in my 35+ years of buying cars. Kirk Saraydar and Timur Gafurov are exceptional salesmen. Their knowledgeable, friendly and low pressure sale vehicle in my 35+ years of buying cars. Kirk Saraydar and Timur Gafurov are exceptional salesmen. Their knowledgeable, friendly and low pressure sales approach was refreshing and definately resulted in me purchasing my car at 355 Toyota. Kirk did everything he said he would do. On my initial visit he said he would match another dealer's price and kept his word. It is so nice to work with professional and honest people. I also worked with Steve Tellez in the finance department and Steve was equally friendly and professional. More
by mj43
Employees Worked With
Kirk Saraydar, Timur Gafurov and Steve Tellez
August 22, 2011
My wife and I had been Prius shopping for a while. We'd just about made the decision to purchase a used Prius through craigslist when we found a few solid options at 355 Toyota. We live in PA but for the p just about made the decision to purchase a used Prius through craigslist when we found a few solid options at 355 Toyota. We live in PA but for the price we were willing to travel. PJ and Mo encouraged us to come the night we contacted them, and after one Prius we had an eye on sold, we decided to make the trip after essentially agreeing upon a price and after we were given a range of what our interest rate would be. So, we traveled approximately 2 hours to the dealership. We were met by Mo, checked out the car (it was dark at this point, and we could see it decently well under the lights). We filled out the necessary paperwork, etc. and then were moved through to the financial department. There we found out we would be given a higher interest rate outside the range we were given over the phone (this ended up costing us about $300). "It's only a few dollars a month difference" we were told by James. Yes, but calculated out it's a few hundred. We had traveled quite a ways and it was around midnight so we didn't put up much of a fight. We should have. Anyway, we made it home in the wee hours of the morning with our new (to us) Prius. The next day is when we found the scratches. The Prius had been advertised in "mint condition." It very clearly was not, and because we had checked it out in the dark with poor lighting the night before we were unable to see the variety of scratches on the car. In addition, the car hadn't been properly detailed inside, which was a bit frustrating. I contacted PJ to voice our concerns about the financing, scratches, and detailing. After days of waiting (apparently PJ was sick) and not getting return calls from other members of management (Stephen I believe was one name) I finally heard back from PJ. He apologized and only after some more back and forth with pictures included did he agree to bring the car back to have the scratches removed. Long story short with the scratches, some were taken care of and some weren't. PJ claimed he had the ones worked on that had pictures sent in. These were samples so I could show him the issues and I was pretty surprised they didn't do their best to truly make the car 'mint condition' as it was described. He said he could do nothing about the financing. I then spoke to Jorge Gallart, who basically said the same thing. To sum things up we were generally happy with the price we received. The frustrating part was obviously the financing aspect and if there was any way we could not have received a certain range they SHOULD NOT HAVE GIVEN IT OUT OVER THE PHONE. This was a major reason we made the trip and decided to go with the vehicle. Otherwise, the customer service was below average as emails were slow to be returned as were phone calls. I realize they have better things to do like sell cars to new customers instead of trying to right wrongs, but that was disappointing. In general, the staff was friendly when I did speak to them, so I do have to give them credit for that. They clearly could have done better though, and while we love our Prius and the Toyota product is superb, we will not be heading back to Toyota 355 in the future and will not recommend the dealership to others. More
by PriusOwner10
Employees Worked With
Mo Carbajales, PJ Mehta, James, Jorge Gallart
July 31, 2011
The employees were extremely respectful as to the situation and circumstance of our necessity to buy a new car. They offered us the best deal and showed me the most respect and friendliness that I ha situation and circumstance of our necessity to buy a new car. They offered us the best deal and showed me the most respect and friendliness that I have seen in a long while from a dealership. I would recommend this dealership to any who require a new car. More
by aphest
Employees Worked With
Juan Torres
July 22, 2011
The sales team provided excellent, quality customer service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manag service. They were knowledgeable about the vehicle and provided me with various options. -Selorm Tsegah: Sales Manager -Stephen Ricci: Team Manager -Noël Munga: Sales consultant More
by chaneyblu
Employees Worked With
Noel Munga, Selorm Tsegah, and Stephen Ricci , Selrom Tsegah, Noel Munga
July 18, 2011
hi would like to thank V.Lee for the excellent job on my hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and hi would like to thank V.Lee for the excellent job on my service while visiting friends. my service light came on. so i google the closest dealer and 355 came up. i was in at 4 on a friday and out the door with a car wash by 5...thanks again lee on ur excellent service and your outstanding personality..355 should be proud to have a employee like you!!! maria More
by mahoney!!!
Employees Worked With
v.lee and scott jenkin
July 11, 2011
Thank you Mike and Firooz for helping me buy my dream car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. car. I have wanted this car for years and have visited several dealers over the last 2-3 years. Your dealership actually made my dream come true. Everyone was friendly, helpful and willing to work with me. We are now a very happy family and the kids just love the car. Thank you very much and I promise i will refer everyone to your dealership! You guys are the BEST!!!!!! Thanks More
by KHammock
Employees Worked With
Mike Ardalan and Firooz Mozafar, Firooz Mozaffar
July 09, 2011
While I was researching the Toyota RAV4 that I wanted to buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shel buy, I was also reading up on how car dealers work on customers. I read about and learned from everyone's warnings about how dealers will play a shell game with the price and payments and trade-in etc. so that the buyer has no idea what is going on. I found NONE of that at 355 Toyota. I fully expected the "four square", the monthly payment games, the repeated trips to the sales manager, and the "what will it take to get you to buy today" and I was prepared to walk out if it started. I was watching for any of that and found none. Sayed was completely open and honest about the pricing -- and I KNOW what prices should be after doing a lot of research on the internet. I know what a very low price is for my Toyota RAV4 and what Sayed showed me, without any games or fooling around, was a VERY low price. After double and triple-checking what Sayed was showing me -- and asking him to give me the total out-the-door price -- I actually admitted to him, "That's a really good price." I was stunned. Sayed also told me a lot of things that I didn't know about the RAV4. The finance guy gave me a sales pitch for an extended warranty, which I had no interest in, but he backed off when I made it clear that I wasn't interested. Everything else went BETTER than I expected. This was the first time I've been to 355 Toyota, I have no relationship with anyone at 355 Toyota, but I was extremely surprised at what a good deal I got and that they didn't play any games with me. More
by DDaddy
Employees Worked With
Sayed Alemohammad, Seyed Alemohammad
July 06, 2011
Don't go to this dealer!!! I went to purchase a new Prius over memorial day weekend 2011. Originally they wanted $1000 over MSRP for the car, despite having a couple on the lot. I walked out of the showroom over memorial day weekend 2011. Originally they wanted $1000 over MSRP for the car, despite having a couple on the lot. I walked out of the showroom then and there. The salesman chased after me saying that he would forgo the surcharge if I would purchase the car that weekend. I agreed to come back the following day to take delivery and we shook hands on the deal. The next morning the salesman calls me to make sure I'm still interested. Saying yes, he told me everything was ready to go. When I got to the dealer an hour later, ready to take delivery, the salesman informs me that they had sold my car the previous day. While I understand that they sold the car for a better price, there is NEVER any excuse for lying. I refuse to do any business with those who don't even have the decency of being honest and neither should anyone else. More
by thatneroguy
Employees Worked With
Daniel
July 03, 2011
My husband bought his car from 355 Toyota after doing quite a bit of shopping around and we were treated with such care from Mike Ardalan that I wanted to go back a few months later in June to lease my n quite a bit of shopping around and we were treated with such care from Mike Ardalan that I wanted to go back a few months later in June to lease my next car from him. Mike stayed in contact with me until I was ready to make a decision. He really took the time to give me valuable tips while I was searching around and comparing other dealerships for the best deal. Because of this he built my trust and truly worked to give me the best deal. He beat the other dealership I was negotiating with and even saved me and my husbands time by turning our old tags in to the MVA for us. If that's not top notch service, I don't know what is. Firooz, was also very patient and went the extra mile in making sure I understood all my included warranties and features in my new Toyota Highlander. Thanks Guys, you're the best and I'll be sending all my friends and family your way! More
by Kristin Teo
Employees Worked With
Mike Ardalan & Firooz, Firooz Mozaffar
June 28, 2011
Parin Mehta was extremely accommodating the very first time I met him. I very much liked his non-aggressive, easy going personality and expansive knowledge of the Toyota product line. I would highly rec time I met him. I very much liked his non-aggressive, easy going personality and expansive knowledge of the Toyota product line. I would highly recommend him to friends/family members interested in purchasing a new vehicle. More
by marcrubman
Employees Worked With
Parin Mehta, PJ Mehta
