DARCARS 355 Toyota

Bought Toyota sienna LE AWD in Sept end.After deal finalization when vehicle was delivered: 1.) one of the middle seat head rest was missing so I was asked to be given as a part of deal which I orde finalization when vehicle was delivered: 1.) one of the middle seat head rest was missing so I was asked to be given as a part of deal which I ordered on 1st oct and till day on 16th nov, I am waiting for the same after my repeated calls each week and everytime I am given time for next Tuesday. 2.)there were fresh scratch marks on right hand side and back of bumper so I was asked to come on next day.It took all day in just letting me know that how much time it will take to do this scratch repair work and for that too I have to went to to their collision repair center that was away somewhere.and that took 4days.I was not given rental car for the same as well. So who would prefer such type of customer service after paying 28000 dollars. More

I want to thank everyone at DarCars and my Salesman, Syd, especially. He is a quality young man and has a fantastic attitude. He is very respectful and makes every effort to assist without pushing too hard. especially. He is a quality young man and has a fantastic attitude. He is very respectful and makes every effort to assist without pushing too hard. I have been to several dealerships in my young life and have never been treated better. Firooz is one of the nicest gentlemen you could ever want to meet and everyone you meet in the showroom seem happy to be at work. It really shows what a great organization it is when your employees are that happy. I would certainly purchase my next car from one of your Dealerships as I usually buy GM products and Syd told me you have a Dealership. If I know of anyone looking to make a purchase, either new or used, I will send them to you guys, and Syd in particular. His professionalism and friendly attitude is the reason I finally made the decision to make the deal. I certainly hope that the Management team there knows what a great young man he is and I truly believe Firooz is as well even though I spent less time with him. Again, Thanks to everyone there and I will see you when I decide to purchase again!!! Douglas Reed More

On August 15, I purchased a 2013 used Altima from Juan Torres and his manager PJ at Darcars Toyota. I went to Darcars Toyota on August 12 and met with Juan and his manager, PJ, about purchasing a car bec Torres and his manager PJ at Darcars Toyota. I went to Darcars Toyota on August 12 and met with Juan and his manager, PJ, about purchasing a car because my former car was totaled and I was waiting on an insurance payout expected later on that week from my insurance company. On the 11th of august I selected a car the 2013 Altima. That day, Juan and PJ held a meeting with myself and my friend MAria where they informed me of hold contract that I could use until my insurance payout came in. Knowing nothing of a hold contract I was informed that it was a contract on hold, as in not in effect. However, the contract would go into effect contingent on the failure of receipt of the payment of my car in full. Again, the hold contract said that I was to finance my car if payment was not received in full. On August 19, two business day after I purchased the car, the finance associate, Navid called me and asked "where the money was?" In a state of shock I responded that I had not received it yet from my insurance company. I asked why you are calling, and Navid told me that I had stated what I would have the money to them today. Knowing I did not say that, I asked my friend who was with my when I purchased the car on the 15, André and it was his understanding as well that the hold contract was in effect and PJ, Juan, and Navid has said to simply, "send the insurance check when I relieved it." Upset, Navid transferred me to his manager Brandon for me to speak with him. I informed Brandon of the situation and he told me he would call me back when he spoke to Juan, PJ, and Navid, When he called me back he called me a liar, and said that I need to return the car. Once again, shocked, I told him I didn't lie and that I will have my insurance company expedite a letter that says that they are sending me the money. He told me not to bother and called me a liar again and I asked him to stop. He then proceeded to yell at me and said, "xxxxx bring back the xxxxing car." In hindsight, I wish I brought back the car. At that point I spoke with the general manager George Garlet. My dealings with George were mediocre at best, he offered no apology for his coworkers actions but did handle all of my other dealings financially. As I agreed to on the 15 of August I sent my insurance check to Darcars the moment I received it. Sounds like the beginning of a horrible bait and switch contract issue. In my dealings with the car and insurance issue, I began to notice that there were things wrong and missing from my car. When I test drove the vehicle on the 11, there were floor mats. When I picked up the vehicle, there were none. I told Juan that I wanted them and he promised me he would get them to me in two weeks. In addition, on the 15th when I finally bought the car, I was only given one key, Juan told me he couldn't locate the key and would find it and send it to me or have me pick it up in a weeks time. Still, 4 months later I have no floor mats to my brand new car and only one key. That is bait and switch for you. Furthermore my 2013 Altima was sold to me with a broken transmission. After a week of having the vehicle it completely stopped when I was driving. Panicked, I avoided an accident and called the dealership. George transferred me, not wanting to handle my car malfunctioning. When I reached Darcars Nissan they replaced my transmission and told me it had been broke for a while. Hence, Juan, PJ, Navid, and George sold me a lemon. Again, bait and switch. Now fast forward to today, I still am dealing with Darcars of Toyota. It's has been 4 months since I purchased my car and I still have no tags on my vehicle. My temporary tags have been renewed once already. I have spoke to Roberta who has acted negligently in handling my tag issue. On the 11 of October I was told that I need to inspect my car at the DMV to get my tags. I left work immediately and got my car inspected and faxed it over to Roberta. A Month later, I still have not received my tags. I have called Roberta for the past week and left multiple messages and she never returned my call. Today, I called again and I asked to speak to her supervisor who informed me that the dc DMV, where my tags would come from, hasn't responded. I think that would have been good information for me to know-- I'd like to be is informed in the situation. I was then told by Roberta's supervisor that I can't have another temporary tag issued because the state will only allow it done once. Now I am in the situation to have expired tags and there is nothing Darcars will do about it. In addition the supervisor transferred me to PJ to speak with about how to expedite the issue. Pj told me it was my fault I didn't have the tags because the date of purchase, on the 15 and the receipt of payment was two weeks apart. As I stated earlier, if I had known that a hold contract would have caused so many issues, I would have never done it. PJ continued the conversation with me and told me I would have my tags withing 24hrs. I asked him how he knew because Roberta's supervisor just told me that the dc DMV is yet to respond. So as the consumer, I am hearing to different stories and I am feeling once again a victim of the bait and switch. I feel victimized, neglected and abused from all of the personnel at Darcars Toyota. I would like and apology from the Darvish Family who owns Darcars. I would like George, the gnenral manager to also apologize for the horrendous treatment I received at his place of work. I would like to have my extra key, my tags, and floor mats. I would also like to be compensated monetarily for being sold a faulty car with a broken transmission. More

Extremely bad experience! One of my tire had a bad point on the side, and it has just been used for 2500 miles! Since the tire is under the warranty of free replacement in 1 year, i tried to go there to rep on the side, and it has just been used for 2500 miles! Since the tire is under the warranty of free replacement in 1 year, i tried to go there to replace it. Very disappointed, they tried all kinds of excuses to avoid taking responsibility. The first word the person on the counter said was:" the tire is not under warranty, you need to pay $35 for a examination, and $45 for repair, or we even need to replace it." I showed him the warranty files to prove it is under warranty. This time he quickly found the excuse that this is a limited warranty, and road hazard is not included. He kept reading through all the exceptions to me,,,,Ridiculous, they are the toyota dealer and they don't know the warranty of the car they sold?! If i didn't check my warranty files, i would have been cheated by him! After that, he said the bad point is due to a puncture, again not covered under warranty! really rediculous, i have been driving the car very carefully. I didn't hit anything and there is no nail on the bad point. and the bad point is on the side of the rear tire! we cost so much to buy a car from them, and they even refuse to replace a tire which is still under warranty! this dealer is really irresponsible, just trying to get as much money as possible from you! More

My best First Car Buying experience ever I thought it was going to be way more complicated but the team made it easy for me... going to be way more complicated but the team made it easy for me... More

Awesome group of people to work with. From the sales person that greated me at the door until the follow up phone call (3) three days later. Thanks 355 for a great deal on a great car! person that greated me at the door until the follow up phone call (3) three days later. Thanks 355 for a great deal on a great car! More

This is the 2nd Car I have leased from Toyota Scion. PJ and Alfonso were extremely helpful and they worked hard to get me in the car of my dreams. I have never felt so excited about purchasing a vehicle. M and Alfonso were extremely helpful and they worked hard to get me in the car of my dreams. I have never felt so excited about purchasing a vehicle. My past experience with dealerships has always left me with buyer’s remorse. I did not feel this way when I purchase my new scion from Toyota Scion. PJ made me feel very comfortable with my purchase and he also went above and beyond expectations to get me the car I wanted. PJ and Alfonso are very professional and Toyota is lucky to have employees like them. Toyota will continue to earn my business with employees like PJ and Alphonse. More

I stopped by the dealership in spring of 2013 to test drive the new FR-S. Juan let me take it out and check it out. I was close to buying but didn't have the cash. A few months later I stopped by again. drive the new FR-S. Juan let me take it out and check it out. I was close to buying but didn't have the cash. A few months later I stopped by again. I worked with Juan and PJ and they set me up with my new FR-S. More

Visited on 8/21/2013 and requested an oil change and a Visited on 8/21/2013 and requested an oil change and a total inspection of my vehicle, as I had a concern regarding alignment following damage to my Visited on 8/21/2013 and requested an oil change and a total inspection of my vehicle, as I had a concern regarding alignment following damage to my rear bumper. AJ Schap advised that my car needed its front and rear and rotors replaced as well as balance 4 tires, replace engine and cabin air filter and A/C evaporator service, to the tune of $1000.This was shocking to me as on 7/29/2013, I had my car inspected,serviced and my wheels aligned at another Toyota dealership and my car was noted to be in perfect working condition with no recommendation for any "may need future attention" or "requires immediate attention" noted at that time. I must noted that every service visit I have with 355 Toyota, I leave feeling like I am being riped off, or taken advantage of. However I feeling this even more so today. This what the stuff you see on TV and hear about in regards to car dealerships charging for work that are not needed. I will therefore never return to 355 Toyota and will tell any and everyone I know of my experience with this car dealership More

Had the service department examine brakes and air conditioning. Service rep friendly enough but distracted. A/C repair was to be $2,800 or $1,600 with non-Toyota compressor; I declined. Brakes repair conditioning. Service rep friendly enough but distracted. A/C repair was to be $2,800 or $1,600 with non-Toyota compressor; I declined. Brakes repaired for fair price. 355 Toyota Scion service department took all fuses from the hood relating to the A/C and the lights behind the speedometer, radio, A/C knobs and dash buttons. They were the only group to have their noses in there and declined to acknowledge any missing fuses offering to sell me new ones. I went to them to be loyal, not to have to teach myself about A/C repair and fuses. Frustrating, sneaky, overpriced. Searched online for compressor information, discovered the part they use for $280 brand new and had it installed elsewhere for $150+ tax in about an hour. Bad service bay, OK service rep. More