DARCARS 355 Toyota

Extremely bad experience! One of my tire had a bad point on the side, and it has just been used for 2500 miles! Since the tire is under the warranty of free replacement in 1 year, i tried to go there to rep on the side, and it has just been used for 2500 miles! Since the tire is under the warranty of free replacement in 1 year, i tried to go there to replace it. Very disappointed, they tried all kinds of excuses to avoid taking responsibility. The first word the person on the counter said was:" the tire is not under warranty, you need to pay $35 for a examination, and $45 for repair, or we even need to replace it." I showed him the warranty files to prove it is under warranty. This time he quickly found the excuse that this is a limited warranty, and road hazard is not included. He kept reading through all the exceptions to me,,,,Ridiculous, they are the toyota dealer and they don't know the warranty of the car they sold?! If i didn't check my warranty files, i would have been cheated by him! After that, he said the bad point is due to a puncture, again not covered under warranty! really rediculous, i have been driving the car very carefully. I didn't hit anything and there is no nail on the bad point. and the bad point is on the side of the rear tire! we cost so much to buy a car from them, and they even refuse to replace a tire which is still under warranty! this dealer is really irresponsible, just trying to get as much money as possible from you! More

My best First Car Buying experience ever I thought it was going to be way more complicated but the team made it easy for me... going to be way more complicated but the team made it easy for me... More

Awesome group of people to work with. From the sales person that greated me at the door until the follow up phone call (3) three days later. Thanks 355 for a great deal on a great car! person that greated me at the door until the follow up phone call (3) three days later. Thanks 355 for a great deal on a great car! More

This is the 2nd Car I have leased from Toyota Scion. PJ and Alfonso were extremely helpful and they worked hard to get me in the car of my dreams. I have never felt so excited about purchasing a vehicle. M and Alfonso were extremely helpful and they worked hard to get me in the car of my dreams. I have never felt so excited about purchasing a vehicle. My past experience with dealerships has always left me with buyer’s remorse. I did not feel this way when I purchase my new scion from Toyota Scion. PJ made me feel very comfortable with my purchase and he also went above and beyond expectations to get me the car I wanted. PJ and Alfonso are very professional and Toyota is lucky to have employees like them. Toyota will continue to earn my business with employees like PJ and Alphonse. More

I stopped by the dealership in spring of 2013 to test drive the new FR-S. Juan let me take it out and check it out. I was close to buying but didn't have the cash. A few months later I stopped by again. drive the new FR-S. Juan let me take it out and check it out. I was close to buying but didn't have the cash. A few months later I stopped by again. I worked with Juan and PJ and they set me up with my new FR-S. More

Visited on 8/21/2013 and requested an oil change and a Visited on 8/21/2013 and requested an oil change and a total inspection of my vehicle, as I had a concern regarding alignment following damage to my Visited on 8/21/2013 and requested an oil change and a total inspection of my vehicle, as I had a concern regarding alignment following damage to my rear bumper. AJ Schap advised that my car needed its front and rear and rotors replaced as well as balance 4 tires, replace engine and cabin air filter and A/C evaporator service, to the tune of $1000.This was shocking to me as on 7/29/2013, I had my car inspected,serviced and my wheels aligned at another Toyota dealership and my car was noted to be in perfect working condition with no recommendation for any "may need future attention" or "requires immediate attention" noted at that time. I must noted that every service visit I have with 355 Toyota, I leave feeling like I am being riped off, or taken advantage of. However I feeling this even more so today. This what the stuff you see on TV and hear about in regards to car dealerships charging for work that are not needed. I will therefore never return to 355 Toyota and will tell any and everyone I know of my experience with this car dealership More

Had the service department examine brakes and air conditioning. Service rep friendly enough but distracted. A/C repair was to be $2,800 or $1,600 with non-Toyota compressor; I declined. Brakes repair conditioning. Service rep friendly enough but distracted. A/C repair was to be $2,800 or $1,600 with non-Toyota compressor; I declined. Brakes repaired for fair price. 355 Toyota Scion service department took all fuses from the hood relating to the A/C and the lights behind the speedometer, radio, A/C knobs and dash buttons. They were the only group to have their noses in there and declined to acknowledge any missing fuses offering to sell me new ones. I went to them to be loyal, not to have to teach myself about A/C repair and fuses. Frustrating, sneaky, overpriced. Searched online for compressor information, discovered the part they use for $280 brand new and had it installed elsewhere for $150+ tax in about an hour. Bad service bay, OK service rep. More

1st time I walked in the dealership 355 Toyota Selorm greeted me, said hi wow what educated and polite person he is. He introduce me to one of his Salespeople his name was Mahamit very soft spoken and he greeted me, said hi wow what educated and polite person he is. He introduce me to one of his Salespeople his name was Mahamit very soft spoken and he knew everything about the RAV 4, he took his time and made sure I understood everything and how it works. After a great test drive I wanted the car but only if they gave me a good price. Mahamit wrote the deal and offer me a price that was not to good I made them an offer. Then Selorm came in to talked to me explained how he could not do the offer that I gaved them, but he proceed it to give me what I thought was a great price. The only reason I bought it, it was not the price, it was the great service I received from Selorm and Mahamit. Thank you to both of them for a great service. Mona More

She is very nice person,good in customer service and she is doing a perfect job too.I will recommended her for a lot of customers who will go there. is doing a perfect job too.I will recommended her for a lot of customers who will go there. More

Very horrible experience to have my radio replaced there. They didn't know even how to replace a radio after charging me a lot of money; all the dashboard warnings light were on that made me so scared for my They didn't know even how to replace a radio after charging me a lot of money; all the dashboard warnings light were on that made me so scared for my safety until I took it back there and have my old unit placed back on after a two day ordeal. Very incompetent technicians, poor management and sky high maintenance cost are the unique descriptors of this center. After spending two days in this service center, they did nothing but replace my old broken radio back on and I ended up canceling everything. Think twice before you go there and I encourage you to stay away from this service center based on my own experience. More