DARCARS 355 Toyota

Juan Rubio did great job and is an excellent representative I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courte I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courteous, accommodating (I had inadvertently driven my car in on the wrong lane in the wrong direction), kind (showing me how to stand under the outside heater while waiting for my car to pull around). I could say more but I'm sure you get the picture. Juan is an excellent representative of a service department that obviously prides itself on outstanding customers service. More

I have been servicing my Toyota at this dealer for five years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I wil years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I will wait until he comes in. I honestly cannot ask for more. Nigel is for sure an asset to this organization. More

I had the worst experience ever! First of all, the new I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I b I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I bought a new car and I was offered the option to buy the ''toyota extra care'' and extend the warranty. I was not sure I wanted to buy this plan , but the employee at finance -Mr Hajjar- reassured me i could cancel any time without any problem.This was an extra 30$ on my monthly payment and the only reason i decided to sign for that is because he told me I could cancel any time without any problem. I went back to the store within 24hours to cancel the agreement. I asked him whether there was any extra paperwork I needed to do, and he said no- you are fine, just sign this paper and it is done. A month later, my payment is still the same. I call Toyota Finance main number and they told me that If i wanted my monthly payment to be reduced then I would have to sign a new contract with the dealer.Otherwise I would pay off the car in 4 years instead of 5years. The employee at finance-Amine Hajjar- DID NOT INFORM ME I have to cancel within 24hours so that I can have my monthly payments reduced. He DID NOT INFORM ME that I needed to sign a new contract, even though I went to the store within 24hours!!! I went there for a second time, and he gave me a new contract to sign.2 MONTHS LATER- that payment is still the same. I call Toyota Finance and they inform me they never got the new contract from them!!!!! I go there for 3RD TIME to sign again !And who knows what will be next! I wasted at least three hours so far to resolve an issue that was supposed to be ''no problem, you can cancel any time''. BE CAREFUL- you might be signing for a 5years lease and you end up paying off in 4 years, simply because they wont reduce your monthly payments if you don't sign a new contract .But of course they never tell you that !!! Unacceptable service for a Toyota dealership. More

The Staff was Great. PJ is Awsome :)) We are very The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. More

I had a fabulous experience. I had worked through email and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. Payam Marandloul was very helpful when completing the financing portion of the deal. I drove 90 minutes to get to this dealership rather than going to my local dealership 15 minutes from my home. The sales staff and the deal I received made the trip completely worthwhile. More

I located the car off of cars.com, proceeded to online chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The car buying experience with them was great. More

Great service , PJ and Alfonso took their time and really helped me get into the FRS I wanted. They were very professional and did their job right. It was a smooth experience and we had no issues I would rec helped me get into the FRS I wanted. They were very professional and did their job right. It was a smooth experience and we had no issues I would recommend anyone to these guys at 355 scion ask for PJ and Alfonso if you need any help!! They are both great!! More

Bought Toyota sienna LE AWD in Sept end.After deal finalization when vehicle was delivered: 1.) one of the middle seat head rest was missing so I was asked to be given as a part of deal which I orde finalization when vehicle was delivered: 1.) one of the middle seat head rest was missing so I was asked to be given as a part of deal which I ordered on 1st oct and till day on 16th nov, I am waiting for the same after my repeated calls each week and everytime I am given time for next Tuesday. 2.)there were fresh scratch marks on right hand side and back of bumper so I was asked to come on next day.It took all day in just letting me know that how much time it will take to do this scratch repair work and for that too I have to went to to their collision repair center that was away somewhere.and that took 4days.I was not given rental car for the same as well. So who would prefer such type of customer service after paying 28000 dollars. More

I want to thank everyone at DarCars and my Salesman, Syd, especially. He is a quality young man and has a fantastic attitude. He is very respectful and makes every effort to assist without pushing too hard. especially. He is a quality young man and has a fantastic attitude. He is very respectful and makes every effort to assist without pushing too hard. I have been to several dealerships in my young life and have never been treated better. Firooz is one of the nicest gentlemen you could ever want to meet and everyone you meet in the showroom seem happy to be at work. It really shows what a great organization it is when your employees are that happy. I would certainly purchase my next car from one of your Dealerships as I usually buy GM products and Syd told me you have a Dealership. If I know of anyone looking to make a purchase, either new or used, I will send them to you guys, and Syd in particular. His professionalism and friendly attitude is the reason I finally made the decision to make the deal. I certainly hope that the Management team there knows what a great young man he is and I truly believe Firooz is as well even though I spent less time with him. Again, Thanks to everyone there and I will see you when I decide to purchase again!!! Douglas Reed More

On August 15, I purchased a 2013 used Altima from Juan Torres and his manager PJ at Darcars Toyota. I went to Darcars Toyota on August 12 and met with Juan and his manager, PJ, about purchasing a car bec Torres and his manager PJ at Darcars Toyota. I went to Darcars Toyota on August 12 and met with Juan and his manager, PJ, about purchasing a car because my former car was totaled and I was waiting on an insurance payout expected later on that week from my insurance company. On the 11th of august I selected a car the 2013 Altima. That day, Juan and PJ held a meeting with myself and my friend MAria where they informed me of hold contract that I could use until my insurance payout came in. Knowing nothing of a hold contract I was informed that it was a contract on hold, as in not in effect. However, the contract would go into effect contingent on the failure of receipt of the payment of my car in full. Again, the hold contract said that I was to finance my car if payment was not received in full. On August 19, two business day after I purchased the car, the finance associate, Navid called me and asked "where the money was?" In a state of shock I responded that I had not received it yet from my insurance company. I asked why you are calling, and Navid told me that I had stated what I would have the money to them today. Knowing I did not say that, I asked my friend who was with my when I purchased the car on the 15, André and it was his understanding as well that the hold contract was in effect and PJ, Juan, and Navid has said to simply, "send the insurance check when I relieved it." Upset, Navid transferred me to his manager Brandon for me to speak with him. I informed Brandon of the situation and he told me he would call me back when he spoke to Juan, PJ, and Navid, When he called me back he called me a liar, and said that I need to return the car. Once again, shocked, I told him I didn't lie and that I will have my insurance company expedite a letter that says that they are sending me the money. He told me not to bother and called me a liar again and I asked him to stop. He then proceeded to yell at me and said, "xxxxx bring back the xxxxing car." In hindsight, I wish I brought back the car. At that point I spoke with the general manager George Garlet. My dealings with George were mediocre at best, he offered no apology for his coworkers actions but did handle all of my other dealings financially. As I agreed to on the 15 of August I sent my insurance check to Darcars the moment I received it. Sounds like the beginning of a horrible bait and switch contract issue. In my dealings with the car and insurance issue, I began to notice that there were things wrong and missing from my car. When I test drove the vehicle on the 11, there were floor mats. When I picked up the vehicle, there were none. I told Juan that I wanted them and he promised me he would get them to me in two weeks. In addition, on the 15th when I finally bought the car, I was only given one key, Juan told me he couldn't locate the key and would find it and send it to me or have me pick it up in a weeks time. Still, 4 months later I have no floor mats to my brand new car and only one key. That is bait and switch for you. Furthermore my 2013 Altima was sold to me with a broken transmission. After a week of having the vehicle it completely stopped when I was driving. Panicked, I avoided an accident and called the dealership. George transferred me, not wanting to handle my car malfunctioning. When I reached Darcars Nissan they replaced my transmission and told me it had been broke for a while. Hence, Juan, PJ, Navid, and George sold me a lemon. Again, bait and switch. Now fast forward to today, I still am dealing with Darcars of Toyota. It's has been 4 months since I purchased my car and I still have no tags on my vehicle. My temporary tags have been renewed once already. I have spoke to Roberta who has acted negligently in handling my tag issue. On the 11 of October I was told that I need to inspect my car at the DMV to get my tags. I left work immediately and got my car inspected and faxed it over to Roberta. A Month later, I still have not received my tags. I have called Roberta for the past week and left multiple messages and she never returned my call. Today, I called again and I asked to speak to her supervisor who informed me that the dc DMV, where my tags would come from, hasn't responded. I think that would have been good information for me to know-- I'd like to be is informed in the situation. I was then told by Roberta's supervisor that I can't have another temporary tag issued because the state will only allow it done once. Now I am in the situation to have expired tags and there is nothing Darcars will do about it. In addition the supervisor transferred me to PJ to speak with about how to expedite the issue. Pj told me it was my fault I didn't have the tags because the date of purchase, on the 15 and the receipt of payment was two weeks apart. As I stated earlier, if I had known that a hold contract would have caused so many issues, I would have never done it. PJ continued the conversation with me and told me I would have my tags withing 24hrs. I asked him how he knew because Roberta's supervisor just told me that the dc DMV is yet to respond. So as the consumer, I am hearing to different stories and I am feeling once again a victim of the bait and switch. I feel victimized, neglected and abused from all of the personnel at Darcars Toyota. I would like and apology from the Darvish Family who owns Darcars. I would like George, the gnenral manager to also apologize for the horrendous treatment I received at his place of work. I would like to have my extra key, my tags, and floor mats. I would also like to be compensated monetarily for being sold a faulty car with a broken transmission. More