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DARCARS 355 Toyota
Rockville, MD
274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 274 reviews
October 02, 2014
Very happy with Toyota Rent a Car, too! :) Many thanks as well to Toyota Rent a Car’s Pej Man & the rest of the rental team for providing outstanding service during our 9/19 service appointment Many thanks as well to Toyota Rent a Car’s Pej Man & the rest of the rental team for providing outstanding service during our 9/19 service appointment. Pej Man was absolutely terrific to provide incredible value to us while he finalized the details in regards to our car rental during our service appointment. As stated before in my previous email, we are again very happy & pleased, making us very confident that we made the best decision to choose 355 Toyota. Yes, we are still glowing from the awesome service provided by Pej Man & the rest of the team at Toyota Rent a Car & look forward to returning back again. Thanks again, 355! :) More
by happycustomer102
Employees Worked With
Pej Man
September 27, 2014
Over 3 months and still waiting for a resolution I purchased a Rav4 from DARCARS 355 Toyota of Rockville back in June 2014. Because it was an out of state purchase I was told that they would process I purchased a Rav4 from DARCARS 355 Toyota of Rockville back in June 2014. Because it was an out of state purchase I was told that they would process my tags and registration which I would get in a few weeks. I was given temp tags that expired 2 months later - Aug 2014. The registration card I was given had the wrong model and color of the car – I notified them and they said that it didn’t matter. As Aug approached and I still had no tags, I called them repeatedly and had my sister who lives near the dealer go by multiple times to find out what the hold up was. Sometimes we were told it was in process, other times we were told more paperwork was needed. They eventually gave me another temp tag that expired Sept 2014. I finally found out on my own that there was a balance due on my Connecticut property taxes. This was immediately taken care of on my end and paperwork was send over to 355 Toyota for notification. This misunderstanding could have been avoided with a simple phone call from the Finance Manager back in June or July. We are now in Sept 2014 and i still dont have my tags or registration. My temp tag is now expired, I have filed a complaint, I have spoken to probably everyone at the dealer and the answers I keep getting are (1) that they called me to notify me of what was needed – this is not true – they called me one time while my sister was there to tell me they needed an original not the faxed copy of my vin verification (2) that they cant provide me with another extended tag (3) to just drive around with expired tags (4) that there was nothing they could do but wait for Connecticut DMV. (5) That they wouldn’t provide me a rental during the time I had no tags. (6) That I would be fully responsible for any tickets I receive. I have called the Connecticut DMV only to find that they had none of the paperwork the dealer was talking about; in fact I provided the documents to the dmv myself. I finally got a call from someone on the day before my tags expired to tell me that they would pay upto $25 a day for a rental but not the taxes and fees. I have now been using the rental for 9 days, I still don’t know where my tags or registration are. The rental bill is now at $425 however they are only paying $225. Not only have the employees lied and not been helpful at all at 355 Toyota but their own general mgr hasn’t had the decency to provide a call to try to help resolve this situation. The lack of customer service skill and communication from the people at 355 Toyota is preposterous. More
by destra
Employees Worked With
Jorge Gallart, Parviz Heidari, David Konstandinidis , Saadi Movassaghi, Selrom Tsegah, Amea Assemian, Hamid Bashiri, Firooz Mozaffar, Brandon Lim, Jay Hajjar, Payam Marandloui, PJ Mehta
April 14, 2014
Experience with Seyed and Payam We rated Seyed very high as he was wonderful to work with. His friendliness met us at the door! He listened attentively to what we had to say. He educ We rated Seyed very high as he was wonderful to work with. His friendliness met us at the door! He listened attentively to what we had to say. He educated us about the various Prius automobiles. Seyed answered our many questions very patiently. I would recommend anyone wanted a Toyota to go to him. Payam was very helpful is getting us the best deal we could find. When we told him we had to be home at a certain time to pick up grandsons he worked quickly to end the financial process. We went away very pleased with his efforts. More
by Barbara70345678
Employees Worked With
Payam Marandloui, Seyed Alemohammad
March 28, 2014
Juan Rubio did great job and is an excellent representative I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courte I am writing to give a great review and thanks to Juan Rubio for an outstanding experience at the service department yesterday. He was prompt, courteous, accommodating (I had inadvertently driven my car in on the wrong lane in the wrong direction), kind (showing me how to stand under the outside heater while waiting for my car to pull around). I could say more but I'm sure you get the picture. Juan is an excellent representative of a service department that obviously prides itself on outstanding customers service. More
by Mokward
Employees Worked With
Juan Rubio
February 12, 2014
I have been servicing my Toyota at this dealer for five years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I wil years now. Nigel is the best service expert that I have ever done business with. He is respectful, transparent and truthful. If Nigel is not in I will wait until he comes in. I honestly cannot ask for more. Nigel is for sure an asset to this organization. More
by Daryldavies
Employees Worked With
Nigel Stewart
January 31, 2014
I had the worst experience ever! First of all, the new I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I b I had the worst experience ever! First of all, the new car had a scratch on the front! They offered to repair, but of course it still shows. I bought a new car and I was offered the option to buy the ''toyota extra care'' and extend the warranty. I was not sure I wanted to buy this plan , but the employee at finance -Mr Hajjar- reassured me i could cancel any time without any problem.This was an extra 30$ on my monthly payment and the only reason i decided to sign for that is because he told me I could cancel any time without any problem. I went back to the store within 24hours to cancel the agreement. I asked him whether there was any extra paperwork I needed to do, and he said no- you are fine, just sign this paper and it is done. A month later, my payment is still the same. I call Toyota Finance main number and they told me that If i wanted my monthly payment to be reduced then I would have to sign a new contract with the dealer.Otherwise I would pay off the car in 4 years instead of 5years. The employee at finance-Amine Hajjar- DID NOT INFORM ME I have to cancel within 24hours so that I can have my monthly payments reduced. He DID NOT INFORM ME that I needed to sign a new contract, even though I went to the store within 24hours!!! I went there for a second time, and he gave me a new contract to sign.2 MONTHS LATER- that payment is still the same. I call Toyota Finance and they inform me they never got the new contract from them!!!!! I go there for 3RD TIME to sign again !And who knows what will be next! I wasted at least three hours so far to resolve an issue that was supposed to be ''no problem, you can cancel any time''. BE CAREFUL- you might be signing for a 5years lease and you end up paying off in 4 years, simply because they wont reduce your monthly payments if you don't sign a new contract .But of course they never tell you that !!! Unacceptable service for a Toyota dealership. More
by klouki
Employees Worked With
Jay Hajjar
January 29, 2014
The Staff was Great. PJ is Awsome :)) We are very The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. The Staff was Great. PJ is Awsome :)) We are very thankful for all of their hard work. We are very happy with our car and thankful. More
by Ladominicana829
Employees Worked With
Firooz Mozaffar, PJ Mehta
January 19, 2014
I had a fabulous experience. I had worked through email and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. and phone with PJ Mehta and Alfonso Uribe. They could NOT have been nicer to work with prior to my coming to the dealership and when I was there. Payam Marandloul was very helpful when completing the financing portion of the deal. I drove 90 minutes to get to this dealership rather than going to my local dealership 15 minutes from my home. The sales staff and the deal I received made the trip completely worthwhile. More
by ksteinwedel
Employees Worked With
Payam Marandloui, PJ Mehta, Alfonso Uribe
December 04, 2013
I located the car off of cars.com, proceeded to online chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The chat with PJ. When I came into the dealership I worked with Syd and PJ. Both were friendly and helpful. I was in and out within a few hours. The car buying experience with them was great. More
by truckguy
Employees Worked With
PJ Mehta
November 21, 2013
Great service , PJ and Alfonso took their time and really helped me get into the FRS I wanted. They were very professional and did their job right. It was a smooth experience and we had no issues I would rec helped me get into the FRS I wanted. They were very professional and did their job right. It was a smooth experience and we had no issues I would recommend anyone to these guys at 355 scion ask for PJ and Alfonso if you need any help!! They are both great!! More
by Ant6955
Employees Worked With
Pj and Alfonso!!
