Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
DARCARS 355 Toyota
Rockville, MD
274 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 274 reviews
March 27, 2016
Amazing! I've been going to 355 for over 10 years and purchased many cars as well as referring people there. I really only have gone to PJ for purchase, Navid I've been going to 355 for over 10 years and purchased many cars as well as referring people there. I really only have gone to PJ for purchase, Navid for finance and Bobby for maintenance. Can't get better, more reliable people!! Great deals and I don't have to deal with the BS that comes with buying a car! More
by Ali
Employees Worked With
Navid , PJ Mehta
March 14, 2016
Awesome experience Great sales folks, no pressure, actually communicated and didn't try money games. Straight and honest sales, a manager willing to negotiate and be fl Great sales folks, no pressure, actually communicated and didn't try money games. Straight and honest sales, a manager willing to negotiate and be flexible, and finance person that didn't push products that I didn't want. Great team! More
by malwarespamdump
Employees Worked With
Firooz Mozaffar, PJ Mehta, Alfonso Uribe, Cesar Peña
March 14, 2016
I had an AMAZING experience with Ismael! I had such a great experience working with Ismael. He made the entire process worry free, by communicating with me through each step. I had such a smo I had such a great experience working with Ismael. He made the entire process worry free, by communicating with me through each step. I had such a smooth transaction, it was as if I was just shopping at a store, but this time for a luxury car. I came to the dealership not knowing what to expect and left in a luxury SUV that I love. I have already referred Ismael to a friend of mine who recently got married. Him and his wife will be looking for new vehicles very soon. I told them to go straight Ismael and anyone of his wonderful colleagues. Alex in finance is also really great and funny, he made that process easy and pain free. Great work! Thank you soo much Ismael, 10 stars! More
by ash_wilk
Employees Worked With
Ismael K. Daho
March 13, 2016
Satisfied Toyota Owner! My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when I needed to trade in my car with manual transmission for an automatic(having knee-replacement surgery this spring), I wanted to purchase a newer used car from this dealership because of my history with them. PJ and Peter showed me several RAV4s, and I found a 2012 that I liked. They worked with me, gave me a good deal, and I drove it off the lot that afternoon. The car runs great, even though I seriously miss my stick shift! When you go to this dealer, I highly recommend working with PJ and Peter. I sensed they were going to do the right thing by me, and they did! Thank you. More
by Toyota1969
Employees Worked With
PJ Mehta, Peter Huang
February 26, 2016
Good experience buying a truck! I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was lookin I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was looking for. Caesar listened to what I wanted and told me he would continue searching. Three days later, Caesar called to say he thought he found my truck. He was right! PJ Mehta made sure it fit in my budget and then had the truck detailed. Alex, in Finance, made the paperwork easy. In just hours after receiving the call, I was happily driving home with my truck. I will definitely return to 355 Toyota Scion when I need another vehicle. More
by John
Employees Worked With
Caesar in sales, Alex in finance, PJ Mehta
February 23, 2016
It was a very pleasant experience as a first time buyer. As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I wa As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I was not feeling very confident that I would be able to purchase a vehicle and the team at 355 Toyota made this happen. While choosing 355 Toyota to purchase a car and everyone was extremely helpful, I worked closely with PJ. More
by Scorpio1103
Employees Worked With
Omar, PJ Mehta, Peter Huang
November 08, 2015
wonderfull. person mr hamid Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life More
by hakim
Employees Worked With
Mahamat Hamid
October 04, 2015
Mahamat Hamid is Knowledgeable and Kind I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other pers I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other person. Mr. Hamid was nice, friendly and extraordinarily knowledgeable on the details of my car. Exceptional professionalism. More
by denisecherry
Employees Worked With
Mahamat Hamid
July 04, 2015
Dealership stripped drain plug and stuck me with $600 bill We purchased a maintenance plan with the vehicle we bought new and been in regularly for service. We pay about $10 for an oil change with the plan, wh We purchased a maintenance plan with the vehicle we bought new and been in regularly for service. We pay about $10 for an oil change with the plan, which is the only reason why we continue to go here. This most recent time we dropped off the car and were called about an hour later by the service adviser notifying that the drain plug was worn, oil leaking, and that the oil change could not be done unless the drain plug and pan were replaced. Charged $600 for this! This dealership (and Darcars Frederick, same parent company) are the only ones to ever do oil changes on the car. I believe a technician at the dealership stripped the drain plug by over torquing or cross threading the plug. There had never been an oil leak from the car on our driveway or garage. The drain plug does not wear down when you drive, but only if removed or installed improperly before and after an oil change. Service manager was of no help and claims that it is normal wear and tear. The customer relations representative told me the same and that it could have happened anytime after the last oil change. Not sure how this happens since the drain plug does not wear when you drive. She told me nothing can be done and that the bill is what it is and did not try to make things right. Avoid this dealership!! More
by toyotadriver1023
Employees Worked With
Jennifer, David Konstandinidis
April 28, 2015
Internet Sales/Customer Service I usually don't write reviews but I just could not help myself with this particular Car Dealer experience. I am active duty military and have purchas I usually don't write reviews but I just could not help myself with this particular Car Dealer experience. I am active duty military and have purchased at least 11 vehicles in my lifetime this was the worst experience by far at 355 Toyota Scion, 15625 Frederick Road, Rockville, MD 20855. First of all, I call the used car sales representative PETER HUAN and he didn't know if they even did out-of-state sales even though the dealer advertised it on the web (response: Let me ask my manager PJ).I breakdown the process and explain my situation "I am in the process of moving like all Soldiers do every so many years" he then asks for a bunch of personal identifying information. I do their credit application for identity PROOF ONLY and forward them a plethora of personal information to satisfy their sales manager. I offer to put down good faith money 500 dollars standard at most dealerships and am told don't worry about it he's putting a sold on the 2015 Toyota Tundra already. I awake to two sets of emails the first saying lets start the purchase process ( 3:48AM HST) and the next stating they just sold the vehicle within three hours of the first email (6:50 AM HST). I am on a 6 hour time difference in Hawaii versus Maryland and explained all of this everyone I spoke with at the dealer. I have my wife call from a different number to inquire if truck is available and surprise it is. I then call PETER and TJ the sales manager to call them out on their lie and let them know its a shame how they handled a active duty military customer just because of the extra work to close the deal and the fact we sometimes don't have the stability of a civilian to walk in the dealership to make the purchase of the exact vehicle desired. Its gets funny from here now they explain they want to work with me and will see if they can get the other purchaser another truck LOL! He acts as if the guy is sitting next to him and he's working through this with several calls to their other dealerships they own. This was an elementary joke SALES people wake up no one this naive anymore coupled with the fact that I read your reviews now. YOU CAN KEEP THE TRUCK AND YOUR BS TOO. I WILL ALSO WARN ALL of my MILITARY BROTHERS AND SISTERS IN THE AREA ABOUT YOUR SHADE TACTICS VIA EVERY SOCIAL MEDIA FORUM I AM ON. More
by Mishandled_SOLDIER
Employees Worked With
Peter Huan, PJ Mehta
