DARCARS 355 Toyota

Satisfied Toyota Owner! My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when My son and I have had our 2005 RAV4s serviced at DARCARS in Rockville for over 7 years. We both like dealing with their service department. So, when I needed to trade in my car with manual transmission for an automatic(having knee-replacement surgery this spring), I wanted to purchase a newer used car from this dealership because of my history with them. PJ and Peter showed me several RAV4s, and I found a 2012 that I liked. They worked with me, gave me a good deal, and I drove it off the lot that afternoon. The car runs great, even though I seriously miss my stick shift! When you go to this dealer, I highly recommend working with PJ and Peter. I sensed they were going to do the right thing by me, and they did! Thank you. More

Good experience buying a truck! I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was lookin I visited the 355 Toyota Scion last Friday. Caesar, my sales associate, showed me the trucks in stock. They were all good, but not what I was looking for. Caesar listened to what I wanted and told me he would continue searching. Three days later, Caesar called to say he thought he found my truck. He was right! PJ Mehta made sure it fit in my budget and then had the truck detailed. Alex, in Finance, made the paperwork easy. In just hours after receiving the call, I was happily driving home with my truck. I will definitely return to 355 Toyota Scion when I need another vehicle. More

It was a very pleasant experience as a first time buyer. As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I wa As a first time buyer I was very impressed with the service that was provided from the time that I walked in the door until the time that I left. I was not feeling very confident that I would be able to purchase a vehicle and the team at 355 Toyota made this happen. While choosing 355 Toyota to purchase a car and everyone was extremely helpful, I worked closely with PJ. More

wonderfull. person mr hamid Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life Wondeffull human mr hamid webt above and beyond to help us get the cars we needed. Thank you mr hamid. I am customer for life More

Mahamat Hamid is Knowledgeable and Kind I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other pers I first met Mr. Hamid in 2007. He actually was helping the salesperson working with me. I had wished I worked with Mr. Hamid instead of the other person. Mr. Hamid was nice, friendly and extraordinarily knowledgeable on the details of my car. Exceptional professionalism. More

Over 3 months and still waiting for a resolution I purchased a Rav4 from DARCARS 355 Toyota of Rockville back in June 2014. Because it was an out of state purchase I was told that they would process I purchased a Rav4 from DARCARS 355 Toyota of Rockville back in June 2014. Because it was an out of state purchase I was told that they would process my tags and registration which I would get in a few weeks. I was given temp tags that expired 2 months later - Aug 2014. The registration card I was given had the wrong model and color of the car – I notified them and they said that it didn’t matter. As Aug approached and I still had no tags, I called them repeatedly and had my sister who lives near the dealer go by multiple times to find out what the hold up was. Sometimes we were told it was in process, other times we were told more paperwork was needed. They eventually gave me another temp tag that expired Sept 2014. I finally found out on my own that there was a balance due on my Connecticut property taxes. This was immediately taken care of on my end and paperwork was send over to 355 Toyota for notification. This misunderstanding could have been avoided with a simple phone call from the Finance Manager back in June or July. We are now in Sept 2014 and i still dont have my tags or registration. My temp tag is now expired, I have filed a complaint, I have spoken to probably everyone at the dealer and the answers I keep getting are (1) that they called me to notify me of what was needed – this is not true – they called me one time while my sister was there to tell me they needed an original not the faxed copy of my vin verification (2) that they cant provide me with another extended tag (3) to just drive around with expired tags (4) that there was nothing they could do but wait for Connecticut DMV. (5) That they wouldn’t provide me a rental during the time I had no tags. (6) That I would be fully responsible for any tickets I receive. I have called the Connecticut DMV only to find that they had none of the paperwork the dealer was talking about; in fact I provided the documents to the dmv myself. I finally got a call from someone on the day before my tags expired to tell me that they would pay upto $25 a day for a rental but not the taxes and fees. I have now been using the rental for 9 days, I still don’t know where my tags or registration are. The rental bill is now at $425 however they are only paying $225. Not only have the employees lied and not been helpful at all at 355 Toyota but their own general mgr hasn’t had the decency to provide a call to try to help resolve this situation. The lack of customer service skill and communication from the people at 355 Toyota is preposterous. More