DARCARS 355 Toyota

Darcars Aim to Please! Very professional outfit, from the negotiation process to signing the deal. The price I got was more than fair and I felt I got very good value for m Very professional outfit, from the negotiation process to signing the deal. The price I got was more than fair and I felt I got very good value for money. PJ went above and beyond the call of duty to give me their standard warranty when I was prepared to buy the vehicle "as is" with the price I negotiated. A very classy touch by PJ. My salesman, Alex Dadja, was pleasant, aimed to please and take care of answering my questions. No complaints throughout the whole process. More

Oil change Service was fast. Great customer service. Ms. Dobson great with explaining the service and cost. She also explained my next service for brakes and c Service was fast. Great customer service. Ms. Dobson great with explaining the service and cost. She also explained my next service for brakes and cost. More

DAVID MEJIA AND PJ ROCK David Mejia and PJ went above and beyond to make my first time buying a car a pleasant experience. I couldn't be more grateful! David Mejia and PJ went above and beyond to make my first time buying a car a pleasant experience. I couldn't be more grateful! More

Excellent Service My experience with them was excellent. After purchasing a used car for my daughter and having issue, Phil reached out to me with my issues and resolve My experience with them was excellent. After purchasing a used car for my daughter and having issue, Phil reached out to me with my issues and resolved our problems. Phil and Eva Sumichrast were very friendly, helpful, and honest! They worked with me on my trade and gave me a great deal on daughter "New" 2017 Toyota Corolla. My daughter was satisfied and ease and we were still finishing up after closing hours and I did not feel rushed at all! I'm so happy with my daughter purchase! Thank you guys! More

Thorough evaluation of the problem, diligent problem solving My 13 year old 4 Runner was hard to start at times, and at my local garage they could not fix the problem since they could not reproduce the problem. My 13 year old 4 Runner was hard to start at times, and at my local garage they could not fix the problem since they could not reproduce the problem. Harold and his team listened carefully to my description of the problem the car was having and ran several tests before they got to the bottom of the problem, a malfunctioning coolant temperature sensor. They also checked out other issues that were not up to date and kept me informed every step along the process about costs and time involved. Great work, thanks Harold and service team! More

First time buyer David, Navid and PJ have the best customer service. They really went above and beyond to make sure I left the dealership with not only a vehicle I li David, Navid and PJ have the best customer service. They really went above and beyond to make sure I left the dealership with not only a vehicle I liked but was comfortable with. I can say my first time financing a car they made everything go smooth and made sure I left smiling. Above and beyond is how I describe them. More

Darcars 355- Best Toyota Dealership in DC metro area In 2012 I decided to buy a new Toyota Corolla and searched dealerships in DC, Virginia and Maryland. I found a great 2013 bright red Corolla at Darcar In 2012 I decided to buy a new Toyota Corolla and searched dealerships in DC, Virginia and Maryland. I found a great 2013 bright red Corolla at Darcars 355 and loved my car. Unfortunately I had an accident in July 2017 and wanted to purchase a used Corolla, similar to the one I bought before. I searched the internet for a good deal, but decided to stop by 355 Toyota. P J Mehta, the Sales and Finance Manager, found an incredible car for me, a 2014 gleaming white Corolla with only 61,000 miles, 10,000 fewer miles than my red car. PJ worked with the sales and finance people and even agreed to give me two new tires. I paid for the car last week but PJ and Walter from the Service Department kept their word and put my new tires on yesterday. These people are honest and easy to work with, and they have terrific cars. More

Excellent service for first time buyers Sales and finance team were very good. I bought 2014 corolla, the process was petty smooth. It would have been great had they fixed some scratches on Sales and finance team were very good. I bought 2014 corolla, the process was petty smooth. It would have been great had they fixed some scratches on the body. More

Great Customer Service Purchased a used 2014 Toyota Corolla back in February and I was helped by the salesman and so as the manager named PJ Mehta. Everything went smooth e Purchased a used 2014 Toyota Corolla back in February and I was helped by the salesman and so as the manager named PJ Mehta. Everything went smooth except when I was given the keys...apprarently I was told that the previous owner has not returned the spare keys yet and I should get them once I pick up my tags. Three weeks came and I have not heard from them about the tags so I decided to call myself and check. The tags actually came two weeks after and it was just sitting at their office without notifying me. I found this out because the dates that it was recieved was showing on their filing cabinet. I again met my saleman at the used car office and he help me install the tags. As soon as I ask for the spare keys he told me that the previous owner never returned it. This is when I asked again PJ and he told me that they unfortunately do not have control on this and that I will just either pay for one if I really want them. At this point I was unhappy cause everything got switch...so he said that he can work on something out in terms of the cost since I also complained about the tags that was just sitting with no notification. I felt that they just want the money upfront and care less after they got you sold. Then pj offered me a discounted cost on the spare key and said he will work on the cost once he placed the order for the service center. The part came in and when I decided to schedule an appointment after 5 months I was told that there was no notes on the adjustment cost and I will have to pay atleast $300 just for the programming. Front desk person said that PJ was at the meeting until 10am to verify something since I said that they should have notes about discounted cost...so I waited and when I finally showed up around 10:20am with no follow-up call; guy said that there no notes at all. I tried to call Pj's desk but someone answered instead and told me that pj wont come in until 1pm. I went again and told the front desk person that someone said that he wont be in until 1pm...so who did you confirm this to? He replied and I dont really know. This whole thing became a disaster so I said forget about it. I even emailed Pj Mehta about the current situation but never heard from him at all. I wish that from the begging the sense of urgency is being in placed and the customer service is being executed all thruout the sales. Unfortunately it stopped right away once you sign the papers. I hope this wont happen to any of the people who is trying to buy a new/used car at this pace. ***updated** I had a call right away to escalate the issue and was so thankful that this will be resolve soon. More

Great service MrMr. Ward always goes above and beyond in explaining what is need to your car as well as ensure you understand what is being done. He ensures you ar MrMr. Ward always goes above and beyond in explaining what is need to your car as well as ensure you understand what is being done. He ensures you are satisfied with all work completed. As well as recommended future possible service needs to ensure your vehicle continues to run smoothly. More