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DARCARS 355 Toyota

Rockville, MD

3.2
271 Reviews

15625 Frederick Road

Rockville, MD

20855

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Showing 271 reviews

August 28, 2024

Do not authorize anything verbally. Get all recommended services on paper and respond via text or email. They refuse to respond to my request for detail amounts to be submitted to insur More

by Alex
Recommend Dealer
No
Employees Worked With
SHAUN NINES, Shaun Nines
Aug 29, 2024 -

DARCARS 355 Toyota responded

Hi Alex! I'd love to connect with you over the phone so we can discuss this further. I'm having trouble locating you in our customer database without your last name - would you mind reaching out to my team and I at 800-327-2277 when you have a moment? My colleagues Ivory, Lindsay and Sherlene are all in today and would love to assist. Thank you!

August 15, 2024

Avoid them at all cost. Rude managers, will break their promises and call you a liar. Had experience with this manager called Kevin, who was extremely rude and unprofessiona More

by toyota buyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Kevin
Aug 16, 2024 -

DARCARS 355 Toyota responded

Hi there! I'm truly sorry to read this -- my team and I would love to connect with you and hear more about your experience. We're having a bit of trouble locating your contact information under this screen name -- would you mind reaching out to us at 800-327-2277 or customerrelations@darcars.com when you have a moment? My colleagues Ivory, Lindsay and Sherlene are in the office today and would love to assist you personally. Thank you!

June 02, 2024

I bought a used RAV4 prime at this dealer. I have to say the salesman Alex Boisisso Dhadja was helpful, easy to work with, and did not unduly pressure me to buy additional unnecessary packa More

by BigBadBob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Dhadja
Jun 10, 2024 -

DARCARS 355 Toyota responded

We're delighted to hear that Alex and the DARCARS 355 Toyota team (mostly) delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to continue serving you for years to come.

December 15, 2023

Service for 2017 Rav4 was excellent & efficient, thanks to Kevin Colindres! I was waiting for the car & Kevin kept me in the loop with the mechanic's findings. Kevin was very courteous & professional at al More

by deezer3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Colindres
Dec 20, 2023 -

DARCARS 355 Toyota responded

We're delighted to hear that Kevin and the DARCARS Toyota of Rockville team delivered the accommodating and gratifying service we aim for! Thank you for your business and kind words - we hope to see you again!

October 21, 2023

My Toyota Hybrid Camry was at 355 Darcars dealership for over 8 weeks and I have never experienced such poor communication and misdiagnoses. For example, they first said my entire wire hamper needed to be More

by Shelly
Service Communication
Recommend Dealer
No
Employees Worked With
ENRIQUE GUZMAN, Shaun Nines
Oct 23, 2023 -

DARCARS 355 Toyota responded

Hi Shelly, I know our Service Director reached out to you via phone today and left a voicemail -- would you mind returning our call when you have a moment? Thank you!

March 22, 2023

I went to there 3/20/2023 to have my break pads replaced. Front person said my last oil change over there suggested that front pads needed to be replaced. I told him that I want to replace all, front and More

by wildcards99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Cruz
Mar 22, 2023 -

DARCARS 355 Toyota responded

Hi there! I'm concerned to read this -- first of all, I sincerely apologize for any miscommunication. My team and I would love to speak with you further about your experience but are having trouble locating your contact information using this screen name. When you have a moment, will you please reach out to us at 800-327-2277? My teammates Kim and Sherlene are in today and would love to assist you! Thank you.

March 06, 2023

Found this visit perfect in so many ways. Fast service, efficient, clean. Person at front desk , bright an cheerful for early in the morning. Car repaired, kept informed , courteous personnel More

by Bessaline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ schap, AJ Schap
Mar 08, 2023 -

DARCARS 355 Toyota responded

It makes our day to see this kind of praise about the DARCARS Toyota of Rockville team! We're elated that AJ and the team could provide such accommodating professionalism, Bessaline. Thank you for all your support!

July 08, 2022

Darcars 355 toyota of Rockville is the worst place to buy a car!!! I had to take my business somewhere else because I did not experience the customer service everyone raves about on here. Lack of care and pr More

by Liana
Customer Service
Friendliness
Price
Recommend Dealer
No
May 23, 2022

They have outstanding service all over dealerships. Really professional fast reliable friendly most importantly they know what they are doing. I really love to go there every time and know that my car More

by Nyamjargal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Schap, Bobby Ward, Walter Cruz, ENRIQUE GUZMAN, JUAN HERBAS, Nick Lee, SHAUN NINES, Sydney Foster
May 23, 2022 -

DARCARS 355 Toyota responded

It was a pleasure serving you! We’re gratified to hear that everyone was so helpful and friendly. Drive safely and we’ll see you next time!

April 25, 2022

Joel gaoulou good dealership 5start I get a history of 3 cars purchased always get good services More

by iyannickwendmi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel gaoulou, Parham (PJ) Feiz
Apr 25, 2022 -

DARCARS 355 Toyota responded

Thank you for your continued business and congratulations from all of us on your newest purchase! We wish you many safe and joyous miles in your new vehicle.

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