D-Patrick Ford Lincoln

Oil change All good. We are going to get an appt. for running boards. They are delayed too much when going back in. It takes about 30 secs. All good. We are going to get an appt. for running boards. They are delayed too much when going back in. It takes about 30 secs. More

Almost got home before check engine light came on We were shopping for a used SUV in the lower price range as we are both retired and on a fixed income. Initially we came for a 2005 Trailblazer at a We were shopping for a used SUV in the lower price range as we are both retired and on a fixed income. Initially we came for a 2005 Trailblazer at a price of a little over $5K but soon found it had been sold and ,after considering a few others, left. We came back the next day and were turned over to a very nice salesman who treated us like family and I can't say enough about him. He found us another 2005 Trailblazer LT that had recently been traded in and was somewhat in our price range. After a test drive which went well we returned and I got out and saw that the left front brake rotor had deep grooves in it as did the right side. I voiced my concern about that and then I opened the hood and saw what appeared to be rust stains on the front of the engine which worried me as well. They took it back to the service area to " check everything out". We sat down and discussed our concerns with the salesman and he told us he would do everything he could to make it right. The price for this SUV was much higher than the one we had first come for but we needed one. We were still interested but were basically assured that the service dept. has given a clean bill of health to the engine area but that it did require a brake job. After the sales manager joined us we agreed to a price. We asked about a 30 day warranty but were informed it was an "As is" Suv and they didn't do that. We paid cash and had to sign the as is form as part of the purchase. Everyone at the dealership treated us well and I have nothing bad to say about the way things went. Until after we'd left. Our salesman told us to call him if we had any issues. On our way home, a drive of ten miles, I noticed a check engine light on the instrument panel. I was ill and didn't call immediately but waited till the next morning and called. I told my salesman of the problem and asked if they had checked it out then why didn't they pull the codes because it had to have had them in the computer. I asked him if they could do anything and he said he'd get back to me. He returned my call minutes later and told me he hated to tell me the answer, that I can only assume came from the sales manager, they wouldn't do anything cause I signed the as is agreement. I put a scanned on the computer after that and found not one but seven codes stored that any service department should have found. I am not the type of person who takes complaining to this level and hate this whole deal. I was prepared to pay three or four hundred dollars for a brake job but we're looking at a whole lot more than that now. Everyone tells me I should take it back and demand satisfaction. All we wanted was a good, operable vehicle not one we would need to put a couple thousand more unavailable dollars into. More

Ripped off and ignored Drove three hours to purchase the car. Looked at it under a service area roof and only saw a scratch on the door, which salesman acknowledged. Wasn' Drove three hours to purchase the car. Looked at it under a service area roof and only saw a scratch on the door, which salesman acknowledged. Wasn't happy, but not a deal killer. Took the car home to clean the filthy interior and noticed the driver seat has had a chemical spilled on the leather and is ruined. The passenger seat has two large scratches across it and is ruined. Drove all the way back (6 hr round trip). Dealer wants to dye the seats instead of replace them. Local detail shop, most highly rated and used by all of the auto dealerships where I live, said that dying the seat is ridiculous on a new car and not to waste the time. Called sales manager at D-Patrick. Left detailed voice message. No response. Called manager over all D-Patrick sales managers. Left detailed voice message. No response. This is going to cost me $600 out of pocket to fix the driver seat, and that leaves the other seat that is scratched and the door that is scratched. Not only would I obviously never do business with D-Patrick again, I would highly recommend that customers who want fair treatment shop anywhere other than D-Patrick. I consider them to be shameless crooks. More

Horrible and a waste of time! A bunch of idiots! Payed $100 for them to tell us they couldn't diagnose 2 out of the 3 problems we were having. Basically told us nothing and it's our family vehicle. T Payed $100 for them to tell us they couldn't diagnose 2 out of the 3 problems we were having. Basically told us nothing and it's our family vehicle. Then tried to sell us new tires and brakes that weren't needed. We were there all day and should have been a few hour job. Very disappointed and will not go back. More

great service with Bobbi Davis My dealer was Bobbi Davis and she definitely listened to everything I had to say and made my experience on get a different car a great experience! S My dealer was Bobbi Davis and she definitely listened to everything I had to say and made my experience on get a different car a great experience! She did not rush me and showed me all of my options and kept looking until we found something that I loved. I will definitely go back and will recommend her and the the company to all my friends and family! Bobbi Davis will have more of my service in the future years when I'm ready for another vehicle. I love my 2008 Buick Lucerne!!! -Troy M. More

He was very friendly and was able to get the issue with my car taken care of in a timely manner. He made sure I was happy with the service. my car taken care of in a timely manner. He made sure I was happy with the service. More

I went in for an oil change and had a low tire warning. I went in for an oil change and had a low tire warning. I was taken care of and treated courteously and informed of other things I will need in the I went in for an oil change and had a low tire warning. I was taken care of and treated courteously and informed of other things I will need in the near future by Cody. Thank you. More

After a previous negative experience at another dealership, we were very pleased with the friendliness, knowledge,professionalism and upfront pricing and overall experience with our salesperson, Sh dealership, we were very pleased with the friendliness, knowledge,professionalism and upfront pricing and overall experience with our salesperson, Shelly and the dealership in general. More

Kerry is great to work with. All my questions were answered and the buying process was very smooth and easy. I recommend D-Patrick downtown when I can and now I'll add Kerry's name. Great job answered and the buying process was very smooth and easy. I recommend D-Patrick downtown when I can and now I'll add Kerry's name. Great job More

Fe Osborn did a great job. I also appreciated how she was concerned with me getting the extended warrenty. I would buy another car from her and would recommend her to family and friends. was concerned with me getting the extended warrenty. I would buy another car from her and would recommend her to family and friends. More