Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
D&M Leasing - Houston
Houston, TX
3,221 Reviews
D&M Auto Leasing was established in 1976 by Don Davis and David Moritz, two Dallas area automobile dealers. The company was later sold to D&M Auto Leasing’s current management and has become the largest consumer car leasing company in America.
D&M Auto Leasing has several thousands of satisfied customers since its inception and attributes 75% of its business to repeat and referral customers. What does that mean? It means that customers enjoy the way D&M performs business and continue to go back and to refer friends and family.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 8:30 AM - 6:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 6:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,221 reviews
March 31, 2017
Negative Experience I'm not sure where to start. Buying or leasing a car is always stressful, but this experience was just a whole new low. I was excited to have the I'm not sure where to start. Buying or leasing a car is always stressful, but this experience was just a whole new low. I was excited to have the car delivered to my home to avoid going to the dealership and also avoid dealing with the negative experience that is often associated with buying a car. Unfortunately, this was not the case. I test drove my vehicle and knew that it was the exact car I was looking for. I went back and forth with Troy Killian in negotiations, as would be expected when leasing a car but things took a turn for the worse. I was told my net cap cost would be "x" and was excited that the process was coming to a close. After punching some final numbers, I contacted Troy to confirm this figure was final and would not include any additional fees. He assured me it would not and this was my final 'net cap cost'. While I was signing my documents to finalize my purchase I noticed the 'net cap cost' was $1700 higher than I was told it would be earlier the same morning. I called Troy for an explanation and he became very defensive. He tried to throw numbers and car sales industry jargon at me. I was called "dude" and "bro" countless times. He repeatedly stated that there was not a better deal in the metroplex, when a simple search online proved otherwise. He tried to pressure me by saying multiple people were going to buy the car if I didn't today. He also said that the rebate was expiring the next day when there had been no prior communication of an expiration date. One would expect a salesman to maybe meet in the middle or just ask what the ideal resolution would be, but he made no attempt to resolve the discrepancy in price. I have the voicemail saved as the unprofessionalism is truly baffling to me, having had 15+ years in customer service. On top of all of this, I called him back explaining how I felt disappointed by this experience and wanted to come to a resolution. He didn't even have the common decency to return my phone call. I have never had an experience this terrible in my life while trying to make a purchase, big or small. I was referred to D&M and not only did I walk away from the deal and will be leasing a vehicle from someone else that knows how to do business ethically and morally, but the friends that referred me will also be sure to stay clear of Troy in the future. They as well as the people that referred them will no longer be using Troy Killian or D and M leasing. More
by Vincenti79
Employees Worked With
Troy Killian
March 27, 2017
Best experience I ever had D&M leasing received five star rating because Mr. Williams took the time to find out what I was interested in got me the best possible deal and my mo D&M leasing received five star rating because Mr. Williams took the time to find out what I was interested in got me the best possible deal and my monthly payments we're under the amount I wanted to spend. More
by Litac
Employees Worked With
Darrel Williams
March 24, 2017
It was wonderful dealing with someone as experienced as Lee. We had an easy going worry free transaction. Lee took the time to find us the right car at the right price. He was wonderful. We had an easy going worry free transaction. Lee took the time to find us the right car at the right price. He was wonderful. More
by Rachdanny
Employees Worked With
March 22, 2017
Once again, first class I emailed Troy on Sunday, I got it delivered on Wednesday with several after market installations. 5th time repeat customer. They go above and beyond I emailed Troy on Sunday, I got it delivered on Wednesday with several after market installations. 5th time repeat customer. They go above and beyond expectations. Great customer service, professionalism, and a great friend, thanks Troy! More
by Dilley101
Employees Worked With
Troy Killian
March 22, 2017
Outstanding Salesman!! Troy went above and beyond in assisting me with my new truck. He exceeded my expectations and I will recommend him to anyone in the market. The next Troy went above and beyond in assisting me with my new truck. He exceeded my expectations and I will recommend him to anyone in the market. The next time I need a vehicle, I will be seeing Troy for sure!! Thanks again!! More
by Stan 2502
Employees Worked With
Troy Killian
March 21, 2017
Beats making the dealer rounds Matt worked the better part of this last year to put together an early termination and a new lease on an nice vehicle. We're pretty hard to please so Matt worked the better part of this last year to put together an early termination and a new lease on an nice vehicle. We're pretty hard to please so kudos to Matt for making it happen. More
by Leftj
Employees Worked With
Matthew Doinidis
March 17, 2017
Great !!! I had I had a very good experience I needed to lease a raptor which nobody else would do that for me and Matthew made it possible .not only did he mak I had I had a very good experience I needed to lease a raptor which nobody else would do that for me and Matthew made it possible .not only did he make it possible but he made it pleasurable and I would recommend him anytime to anyone More
by Usmancath
Employees Worked With
Matthew Doinidis
March 16, 2017
New vehicle quick and easy Unlike many dealerships, Matt (D&M rep) did not push me into anything and explained what every line meant. He found the exact vehicle I wanted and two Unlike many dealerships, Matt (D&M rep) did not push me into anything and explained what every line meant. He found the exact vehicle I wanted and two days later it was settled. This was not the cheapest total priced option that I was given but it made economical sense how it was broke down. Would recommend to anyone who wants to avoid making a deal at dealerships. More
by mgconlin
Employees Worked With
Matthew Doinidis
March 15, 2017
Quickest Leasing process Matt made this overwhelming process of leasing a vehicle extremely easy for us. Since we have busy schedules, everything was taken care of for us and Matt made this overwhelming process of leasing a vehicle extremely easy for us. Since we have busy schedules, everything was taken care of for us and was so smooth. Would absolutely use Matt and D&M Leasing again. More
by maryliz3
Employees Worked With
Matthew Doinidis
March 15, 2017
Consistently great experience! We have used Chris for the last few vehicles and he truly goes above and beyond for us. He's the reason why we keep going back! We have used Chris for the last few vehicles and he truly goes above and beyond for us. He's the reason why we keep going back! More
by Alli.rj
Employees Worked With
Chris Stewart
