D'Arcy Hyundai

All the Representatives were informative, patient and courteous. It was a pleasure buying another Hyundai from this dealership. courteous. It was a pleasure buying another Hyundai from this dealership. More

My wife and I have purchased 4 Hyundai's from D'arcy. Very happy with buying experience and service when needed. Very happy with buying experience and service when needed. More

I have been going to Darcy for years. Their customer service department is excellent. Always treated with respect and everything is always explained to me. Wouldn’t go anywhere else Their customer service department is excellent. Always treated with respect and everything is always explained to me. Wouldn’t go anywhere else More

Both the General manager and the sales associate were friendly and responsive to our car buying needs. friendly and responsive to our car buying needs. More

Horrible Service Department. We just had our 6 month old Hyundai Ioniq 5 die; A fault in the electrical system. After calling Hyundai roadside assistance they said they would tow We just had our 6 month old Hyundai Ioniq 5 die; A fault in the electrical system. After calling Hyundai roadside assistance they said they would tow it to the nearest Hyundai Dealership and that dealership would take care of this; this being D'Arcy in Joliet. After waiting 4 hours for my vehicle to be towed (after I was given an hour estimate) we dropped it off at the dealer. I stepped in and talked to a Michael or Matthew, told him we had our dead car towed their by Hyundai roadside assistance. He seemed annoyed and told me they couldn't even look at my car for 45 days. He took down my information after I told him the car is dead and undrivable and he said they'll let me know what's up after they look at it. I asked about a loaner or a rental and he said they don't have a loaner and seemed confused about the idea of a rental. They told me I couldn't get a rental as well (after being told by Hyundai Roadside the dealership would set me up). He was more than happy to leave my stranded there with no solutions in place. I tol him Hyundai said they would help me and his response was "I bet they did." I called a friend for a ride out and called up Hyundai who said they would help me secure transportation and that the service of the dealership was unfortunate and a common occurrence, yikes. They said corporate would follow up with a call in the next couple of days. Cars break it happens, there are a lot of moving parts and new tech here, that is not my issue, its how this was handled and treated and how little the dealership cared. Hyundai is trying to help now, but stay away from the D'arcy dealership. They are probably great at selling cars but from my interactions with them they could care less about servicing a Hyundai customer. More

Buy your Hyundai here, have it serviced here. Never any BS other dealers sometimes put you through. Customer for a few years now. Never any BS other dealers sometimes put you through. Customer for a few years now. More

D’arcy is always a great place when you are waiting on premise for csr service to be done. It’s clean and well kept. premise for csr service to be done. It’s clean and well kept. More

Professional and courteous staff with dependable service! We have dealt with several dealerships over the years, and this is by far the best! We have dealt with several dealerships over the years, and this is by far the best! More

Service completed in a timely manner. Staff is courteous and professional. Waiting area very comfortable! Staff is courteous and professional. Waiting area very comfortable! More

Parts man and service man were both courteous and professional. No issues to report. Coffee was excellent. professional. No issues to report. Coffee was excellent. More