D'Arcy Hyundai

Friendly staff. Quick in-and-out software update. Austin and reception personnel seemed to understand my concerns. Quick in-and-out software update. Austin and reception personnel seemed to understand my concerns. More

Everything went well! I’Good to see Leroy for ride home. see you next time I’Good to see Leroy for ride home. see you next time More

Purchased a new Hyundai Santa Cruise First negative feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” S feedback- car came with free maintenance for the first 3 oil changes ~ called and requested an appointment “was told that I had to wait 3 months” So I had to take my car to a local shop where I only had to wait 1 day Second bad experience ~ the brakes for my new 2022 Santa Cruise started making loud noises and bad vibration when stopping. Car was only 6 month old. I called Darcy Hyundai in Joliet and requested an appointment to bring in for inspection because I was worried about not being to stop. Was informed that I had to wait 3 months to bring in for service. I then requested to speak to the service manager. He asked why did I want to speak to him? I told him the issue. His response was “what were you told” I said they want me to wait 3 months. He said “ you heard they, you have to wait” I said it’s a new vehicle! He said it didn’t matter. I said the vehicle wasn’t drivable, can I drop off and possibly get a loaner. He said “no loaners” So I had a new vehicle with a safety issue and Darcy wouldn’t help me! I took a loss by trading the car in with a different dealer I will never buy a vehicle again from Darcy Hyundai ~ the worst service I’ve ever had And rude treatment by management More

I had an oil change and some other work done . I was very pleased with the service and explanation of the services provided. Austin was very professional and helpful with the information. I was very pleased with the service and explanation of the services provided. Austin was very professional and helpful with the information. More

Clean waiting room and friendly staff that kept me informed while my car was being serviced. informed while my car was being serviced. More

Very Nice guy . Everything wen smooth and easy no hassle . Recommend to all my friends Everything wen smooth and easy no hassle . Recommend to all my friends More

Everyone there is so friendly. I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my c I took my car in for an oil change and was in and out in a reasonable amount of time. The pop and chips was a nice added bonus while waiting for my car to be done. Also happy that they washed my car too. Over the years I’ve bought two cars from Darcy and will continue to recommend them to family and friends. More

Convenient appointments, reminders, friendly, prompt service, comfortable waiting room I would certainly recommend D’Arcy service, comfortable waiting room I would certainly recommend D’Arcy More

Efficient, friendly, punctual,. Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know wh Explained what was to be done asked if there were any concerns. Invited me to sit in lounge enjoy coffee or a cold drink and they would let me know when ready. Less than 1hr later I was on my way! More

This is not our first rodeo with D'Arcy and the reason we came back and have brought family members in the past is because of the customer service as well as the service department. Lauren is the best. She g came back and have brought family members in the past is because of the customer service as well as the service department. Lauren is the best. She got a promotion bur we still got to work with her through out the finance, Lauren got Matt to help us buy the car and he is Awesome. And I cannot leave out Mike, the three of them make an awesome team. I will always come back. I will always refer my family. I will always recommend them to friends or anyone who is looking for a good car and awesome service. THANK YOU Lauren Matt and Mike More