D'Arcy Buick GMC

I visited D'Arcy twice last week, during my first visit I worked with Sales person Jesus Barajas who explained the features on the vehicle to me. I also worked with Sales Manager Luke. However, I d visit I worked with Sales person Jesus Barajas who explained the features on the vehicle to me. I also worked with Sales Manager Luke. However, I did not buy a car that day and instead of giving me the typical brush off after realizing that I was not purchasing a car, Luke shook my hand and politely thanked me for coming in and invited me to come again.(I work in the sales/customer service field and I really appreciated the respect he showed me). I returned to the dealership a few days later and was immediately greeted with a smile and hand shake by Luke who introduced me to Scott Kastrati who took me on my second test drive and instead of asking me a million questions, he shared information about himself.(again, this made me feel at ease and confident that I was spending my money at the RIGHT dealership. I worked with Mike and Bill in finance to finish up the deal. They were very professional, yet still very interpersonal. Lastly, a gentleman by the name of Nick, he found the wireless headsets that came with the vehicle and offered his support if I have any other questions at a later date. There was another sales person who offered his support as well. Unbeknownst to many of the staff, this was our third purchase from D'Arcy Buick and we were treated with the same level of professionalism and care was given years ago. We love D'Arcy!!!! More

2010 Impala was brought in for service due to a few different issues. Christine was extremely helpful and explained everything to me in detail. I was so satisfied with the warranty covered work, I went different issues. Christine was extremely helpful and explained everything to me in detail. I was so satisfied with the warranty covered work, I went on to have my battery and front and back breaks repaired, all in a timely manner. Thank you for making this experience painless! More

Tried to do my patriotic duty by looking for an American car at Darcy. What a mistake this was. The salespeople are clearly full commission as they hawk you before you get out of your car and pressure yo car at Darcy. What a mistake this was. The salespeople are clearly full commission as they hawk you before you get out of your car and pressure you the entire visit.Very bad selection of Acadia's with the options I wanted, they took forever to find one on their computer. Tried to leave and they would not let us out the door without more pressure. Dear GM Next time you are broke and begging for government money, don't blame foreign competitors. Try buying a car from D'Arcy and you'll see why no one is buying GM cars anymore. I'm going to find a a Honda or Toyota to purchase More

Thanks to the sales people we dealt with we were able to get the right size car needed for our family. Financing was professional & in budget. get the right size car needed for our family. Financing was professional & in budget. More

My wife and I wanted to get a new SUV as we are expecting a new addition to the family very soon and went to D"Arcy to look at the GMC Terrain. While at first we were not sure about some of the options, our a new addition to the family very soon and went to D"Arcy to look at the GMC Terrain. While at first we were not sure about some of the options, our salesman, Mark Painter, took the time to go over the whole car and show us the available options. He even had us test drive multiple cars---front wheel drive, all wheel drive, 4 cyl, and 6 cyl. He showed remarkable patience, answered every one of our questions. We even got done buying the car in what I consider a short amount of time. As for the deal, I checked other dealers and felt they were as competitve as any for both the new car and the trade. Also a special thanks to Chuck in finance, who got us an incredible interest rate, better than the bank or credit union could do for us. I would definitely recommend Mark Painter, his manager Luke,and the D'Arcy team for a future purchase. More

When I walked in the saleman Jesus asked me what I was looking for and automatically started looking for a vehicle that fit my criteria. He was friendly and patient and very efficient. I ended up buying a looking for and automatically started looking for a vehicle that fit my criteria. He was friendly and patient and very efficient. I ended up buying a beautiful used vehicle that they cut me a even more beautiful deal for. They made me feel very comfortable and welcome and now I understand why everyone has D'arcy stickers on thier cars. After months if searching I found not only a great car but a dealership I will be loyal to from now on! More

At first i was very skeptical of going into Darcy because of the comments i have heart about the dealership. I went there about a week or 2 ago and Jesus helped me he was so friendly and helpful what i reall of the comments i have heart about the dealership. I went there about a week or 2 ago and Jesus helped me he was so friendly and helpful what i really liked about his service his he was very focus on trying to find me what i was looking for. Seemed to me he was in the field a long time he was knowlodgble and new everything about cars. He had a smile always on his face he changed my experience now i love youre dealership and want to work more with Jesus. More

I needed a used car and had'nt bought a car in awhile.A few friends told me about Darcy and how great they are to work with,when purchasing a vehicle.My car buying experence was great.Mike and Keith answer few friends told me about Darcy and how great they are to work with,when purchasing a vehicle.My car buying experence was great.Mike and Keith answered all my questions and made it real easy to do my deal at Darcy.They gave me a fair price on my trade in ,that had 140,000 miles on it.And Chuck was able to get me a low rate of intrest,for my loan.Darcy also has a very friendly atmosphere,where all the employees,are very polite and fun to deal with.I would recomend anyone to do buisiness at Darcy. More

I would like to thank D'Arcy Buick GMC for wonderful buying experience. I spoke with one of the internet sales professional , I believe her name is Gina, and should could not have been more helpful. I buying experience. I spoke with one of the internet sales professional , I believe her name is Gina, and should could not have been more helpful. I arrived and she and the internet manager, Jason, met me and introduced me to the J.R. We ended up purchasing the Terrain, a nicer model than we originally looked at, and could not be happier. I look forward to buying our next car from D'Arcy...we will recommend this dealer to all. Thank you again for your help. We love our new car More

I have given this service department numerous opportunities to meet my expectations but this final experience seals the deal. The service department is very unresponsive, overpriced and I honest opportunities to meet my expectations but this final experience seals the deal. The service department is very unresponsive, overpriced and I honestly feel that they are trying to cheat people with inflated prices, unnecessary work and surprise charges. I have requested a part be ordered for me numerous times and they have never completed the transaction. I had to leave messages to with questions about a detailing/interiro/exterior protection package that i purchased with my vehicle (approx $650). No one ever returned my calls or answered my questions. No one had explained that there was a time limit to get the work done so by the time I was able to reach a human, this window had passed. Immediately after we had routine maintenance work done on my car, a warning light came on. We were told not to worry about it that it would either go off on its own or we could bring it in at a later date to have it addressed. I brought the car in to day to deal with this light issue only to find out that it will cost me over $1100 to rectify the issue. I had several other items to look into on this same visit. I wanted to know what was causing them and how mcuh each item would be to fix. The result was an estimate in excess of $2700 (including the $1100 noted above). We opted to get a second opinion before proceeding. When i picked up the car, they tried to charge me $120. The cashier could not explain the issue so we had to wait a long time for service to come out and explain. We were asking politely for an explanation of what the charge was since no service was performed and no chrages were approved. The Service person said they were "diagnostic" charges. I indicated that we had not been advised of these potential charges when we dropped off the car and had signed nothing to approve these. The woman snapped at us and immeidately removed the charges. I really feel that they imposed these charges only because we declined to proceed and hoped we would not protest. The defensive reaction and speed at which they caved in, implies to me that they know this is a shady practice and that they had no right to impose this "surprise" charge. I really liked and trusted the salesman but my experience beyond him has been horrible. I will be looking for a different dealership to do business with. More