Cypress Coast Ford Lincoln

Exercise Caution with this Company Short story: Markups on customer orders, rude, unprofessional and predatory. Go to Morgan Hill, Salinas Valley, or just about anywhere else where they do not char Markups on customer orders, rude, unprofessional and predatory. Go to Morgan Hill, Salinas Valley, or just about anywhere else where they do not charge markup and violate Ford Corporate's wishes. I initiated an order for a Hybrid Maverick XLT at Cypress Coast For Lincoln on September 16, 2022. I had to accept an agreement that implied the company retains the right to implement markups or add dealer add-ons. Tony, a company representative, clarified that this could amount to $1-$k for certain additional features, such as Low Jack and ceramic coating. Though I was somewhat skeptical, I moved forward due to the limited time frame for placing orders. Fast-forward to May, I had a scheduled build date and was ready to discuss financing options. However, upon arrival, I found that Mike, with whom I had scheduled a 10:00 AM appointment, was absent. Instead, I interacted with Tony and a Sales Associate (Ratish I believe). They introduced a pricing sheet proposing an out-the-door (OTD) cost of roughly $41k on a $28k MSRP vehicle, including a $5k markup and an additional $5k for an extended warranty. I firmly declined these terms on my custom order and decided to leave. Later that day, Mike reached out to me, asking me to return to negotiate the situation. He informed me that getting the vehicle at the MSRP was not feasible. However, he offered a $1.5k discount on the warranty and a $1k reduction on their markup. Despite this, he insisted on the markup even after I refused the warranty. I expressed my dissatisfaction with this unusual markup on a custom order. At this point he snapped at me and justified the $5k markup on my custom order by citing the high price of lumber, even though dealers still profit on vehicles sold at MSRP. Unfortunately, the conversation continued to deteriorate. Mike's professionalism dwindled, and at one point, he even stepped out to buy cigarettes and lottery tickets, leaving me waiting in his office. While he was away, he suggested I could speak with the Sales Manager (Bobby I believe), who also left shortly afterward. Furthermore, they calculated their pricing based on a used Maverick on their lot instead of using my VIN. This seemed like an attempt to avoid being flagged for selling customer orders above MSRP. In summary, I found this company to be unnecessarily challenging, unprofessional, and potentially exploitative. I'd recommend potential customers to consider alternatives like Morgan Hill for a more agreeable experience. My truck is due to arrive in a few weeks. If the company reconsiders its pricing policies, I will revise this review accordingly. Additionally, I noticed ~35 1-star reviews relating to their markup practice had been removed. This leads me to believe they might possibly hide other negative feedback. I feel it's important to share this information to assist others in making informed decisions. More

Was looking at a vehicle on the lot and nearly choked at the significant markup over MSRP. Plenty of other dealerships within a short drive that won't bend you over with no lube... Take your business elsew the significant markup over MSRP. Plenty of other dealerships within a short drive that won't bend you over with no lube... Take your business elsewhere unless you like getting taken advantage of. More

Roger was great and kept me informed and explained and gave cost for all work needed to be performed. I will be back in the future. gave cost for all work needed to be performed. I will be back in the future. More

Roger is the BEST. Roger is very welcoming and friendly. I was dropping off the car for an oil change, however I also need to replace the lug nuts. Roger was able t Roger is very welcoming and friendly. I was dropping off the car for an oil change, however I also need to replace the lug nuts. Roger was able to get both job completed in a timely manner. More

This was my annual service visit. Ricardo greeted me as I entered the service department, took my keys, and pointed out the waiting area, along with the complimentary coffee. A littl Ricardo greeted me as I entered the service department, took my keys, and pointed out the waiting area, along with the complimentary coffee. A little over an hour later my car was ready to go, with new oil and filter, along with tire rotation, fluid top off, and 51 point inspection. Last year they caught some issues with my front axle (which got replaced), but this year everything was fine, so I'm on my way. Cypress Ford does a great job as always, and Ricardo, in particular, always takes good care of me. Recommended. More

On the plus side, Manny was very nice and knowledgeable. In fact, everyone on the staff is courteous. I appreciate the time estimates and offer of a ride. On the downside, I find that every time I pick up m In fact, everyone on the staff is courteous. I appreciate the time estimates and offer of a ride. On the downside, I find that every time I pick up my car, resets unrelated to the service have happened. This time, I took the vehicle in for an oil change, and when I picked it up, the EV mode had been turned off. I think it's likely someone just rested an elbow on the button that does that. A really important aspect is that this dealership doesn't have the ability to service the hybrid aspect of plug-in hybrids. There are so many on the Monterey Peninsula, I'm not sure why they don't upgrade. More

My battery died and would not hold a charge. I made an appointment online (very easy process) and dropped the car off. Roger Nichols got me in and out quickly and called me when it was ready. Wh I made an appointment online (very easy process) and dropped the car off. Roger Nichols got me in and out quickly and called me when it was ready. When I picked up the car, Roger told me it was covered by the warranty and I was shocked and delighted. Very good service experience. More

I've had good experiences with the service department for my Ford F150 and Ford C-max, both in courtesy and efficiency. my Ford F150 and Ford C-max, both in courtesy and efficiency. More

The service counter person and the shuttle driver were fantastic. Both went the extra mile to give me good outstanding service. fantastic. Both went the extra mile to give me good outstanding service. More

I got the Works done on my Explorer. It was easy to make an appointment, and simple to check in and pick up my car. The work done was thorough. It was easy to make an appointment, and simple to check in and pick up my car. The work done was thorough. More