Cypress Coast Ford Lincoln

I can relate to the previous reviewer. The service manager carries a chip on his shoulder and behaves as if every customer is a prime suspect. I had an eerie feeling about this guy from the moment I w manager carries a chip on his shoulder and behaves as if every customer is a prime suspect. I had an eerie feeling about this guy from the moment I walked into the service department. In all honesty, I was the one leery about getting ripped off. The work performed was great however, although I did pay a pretty penny. I recommend taking your truck or vehicle here for Ford specific repairs and elsewhere for oil changes, brakes, etc. This was my experience and others will have their own personal opinions. More

This place is EXTREMELY BAD! My girlfriend bought her Jeep here and we received poor customer service from the start which should have been an indication. When she got her car (used) it had a smell of ca Jeep here and we received poor customer service from the start which should have been an indication. When she got her car (used) it had a smell of cat pee from the back. We were told because of this she could bring it back anytime for a free detailing. We took her car out there for service and the detailing, the guy who sold her the car couldn't even be bothered to come out and say hi or ask how the car was. We came back at closing that day and the car wasn't done so they asked her to leave it over night and promised that everything would be great the next day. We came back the next day at closing hoping that the car would be done and looking good. YEAH RIGHT! The car hadn't even been washed! Again Charlie couldn't be bothered to come out and say hi. Oh. while we were driving to the dealer we called the service center to find out if it was done and got the delightful Roger on the phone who promptly informed us that that wasn't his job and we would have to take it up with the sales people when we got there. What ever happened to customer service in this country? The dealership also didn't turn in the paperwork for over a month when she bought it and when she got pulled over she received a ticket for driving a non registered car. Pay extra money to go somewhere else, you will be glad you did! I got my car from Ocean Honda in Santa Cruz and i am treated like a member of the family there, just a suggestion. More