Cutter Ford Mitsubishi - Service Center

Very Happy Customer I went in for a yearly State safety check. The customer service agent Veronica expedited my visit and got me out in a very short time. I couldnʻt be m I went in for a yearly State safety check. The customer service agent Veronica expedited my visit and got me out in a very short time. I couldnʻt be more pleased. I am yet not at the 10,000 mile service. More

Repair tailgate actuator via third party warrant. I have a 2015 Ford F150 and in March of 2020 the tail gate lock actuator broke. The factory warrant had expired, but I previously purchased a third p I have a 2015 Ford F150 and in March of 2020 the tail gate lock actuator broke. The factory warrant had expired, but I previously purchased a third party auto warranty when I purchase the F150 second hand from another dealer. When I took it in to Aiea Ford on the island of Oahu in the State of Hawaii. they called the third party warranty company and worked with them. The third party warranty company ended up covering the cost and repair of the actuator, in addition to the lug-nuts that needed replacing. All it cost me was the $100 deductible. Aiea Ford did a great job in working with the third party warranty company, and in servicing my vehicle. They were knowledgeable, quick, and efficient, not to mention the free coffee in a comfortable waiting room, and the free courtesy ride to and from my home. More

oil change service good service all around. service rep elizabeth fontes did another good job of getting the work done on my car. ford maintenance service team was out good service all around. service rep elizabeth fontes did another good job of getting the work done on my car. ford maintenance service team was outstanding from start to finish. More

Poor Customer Service all around 1. The Service Rep did not go over the maintenance performed on my vehicle. She just walked me over to the Cashier, and went back to her counter. 2 1. The Service Rep did not go over the maintenance performed on my vehicle. She just walked me over to the Cashier, and went back to her counter. 2. When the service tech drove my truck up to the front, the floor mats on the driver's side was soaked and wet, and there was a stain on my seat. This is so unprofessional. I live in Kapolei, and if I need to drive to the town to Honolulu Ford to receive the type of service that I or any customer deserves, then it's worth the mileage. More

Will is a great Service Manager who makes timely callbacks and is a pleasure to work with. Very helpful. He assisted in warranty work and other items. callbacks and is a pleasure to work with. Very helpful. He assisted in warranty work and other items. More

Service is fast & efficient while you wait at the cozy lounge room with TV and newspaper. They also have a complimentary water and coffee for thirsty clients. The restrooms are also a few ateps away. Mah lounge room with TV and newspaper. They also have a complimentary water and coffee for thirsty clients. The restrooms are also a few ateps away. Mahalo! More

Awesome service. Noelle and her team always serve us with great service from scheduling a time to come in and then taking us in timely and finishing timely and always explains all that was done and when to b great service from scheduling a time to come in and then taking us in timely and finishing timely and always explains all that was done and when to bring the truck back for aervice More

Purchased a 2019 Mustang GT and had a driveline vibration issue. Scheduled and appointment to look at the car. Veronica took care of getting the car looked at. Called me later in the day with the diagnosi issue. Scheduled and appointment to look at the car. Veronica took care of getting the car looked at. Called me later in the day with the diagnosis and a part had to be ordered. The part came in sooner than expected, which was great. The service department took me in on a holiday, worked on the car, and right after lunch the car was ready for pick up. The problem was fixed perfectly. Great working with Veronica....I'm very happy with my car. More

Good service experience. Great service department. Good experience scheduling the service. I scheduled "The Works" service which also resulted in finding a couple of additiona Great service department. Good experience scheduling the service. I scheduled "The Works" service which also resulted in finding a couple of additional needed repairs, All work done well done and on time. More

Ford Mustang Great communication between customers, kept the customer up to date with the parts order and status even through out the long back order process, whic Great communication between customers, kept the customer up to date with the parts order and status even through out the long back order process, which isn't the dealership's fault. More