Cutter Ford Mitsubishi - Service Center

Great service. Thorough and efficient. Service representative was professional. Overall no issues to complain about. Thorough and efficient. Service representative was professional. Overall no issues to complain about. More

It was very easy to drop the car off and was in and out very fast. Customer service was good. Decent/comparable prices for an oil change and tire rotation. The one thing that they said they no longer do i very fast. Customer service was good. Decent/comparable prices for an oil change and tire rotation. The one thing that they said they no longer do is wash your car after. Not a big deal but that was one of the reasons I was so impressed because I felt it was going above and beyond and honestly kept me going back. More

Much mahalo for great and friendly service. Especially appreciate Will S (service rep)! He was great to work with... Especially appreciate Will S (service rep)! He was great to work with... More

The service representative for Cutter Ford Aiea, Liz Fontes, was professional, courteous, friendly, and fast. Fontes, was professional, courteous, friendly, and fast. More

The quote I was given for the repair on my breaks was higher than I expected, which brings up my issue. When I searched the parts on parts.ford.com, they were hundreds of dollars cheaper. Cutter is marki higher than I expected, which brings up my issue. When I searched the parts on parts.ford.com, they were hundreds of dollars cheaper. Cutter is marking up the price on the manufacturer parts for some reason, if you are able to do the work yourself, you can sometimes save money on the parts they would sell you from the same place and you can save buckets on labor costs. More

Easy to schedule maintenance. They brought me in right away and completed the service quickly. I was able to sit in their beautiful lobby and connect to their internet while I wai They brought me in right away and completed the service quickly. I was able to sit in their beautiful lobby and connect to their internet while I waited. It couldn't have gone any better. More

Sales staff is great and very patient not trying to force any sales, although somewhat mis informed and having no idea what they are talking about, for example about a year ago I spoke with a salesman about any sales, although somewhat mis informed and having no idea what they are talking about, for example about a year ago I spoke with a salesman about buying a f-250 and jokingly asked if the manual hubs worked… he had no idea the 4x4 f-250s had a manual locking front hub or the exact type of axles the truck is built on…my current experience was not the greatest either while going in for a mandatory recall on my vehicle I was put on a 3 week wait (somewhat understandable) when trying to call the service department via the main number I was taken to a useless answering machine. I had a spend about an hour trying until I could speak to someone to schedule an appointment and googling multiple different numbers to call. The actual service time on the appointment date was very fast and the staff was great when in the dealership however their biggest fault would be finding a great receptionist to handle calls/appointments faster. More

I have been a customer of Cutter Ford service since buying my Transit Connect van new at the end of 2014. The service department is thorough and efficient. I know dealer service departments are typic buying my Transit Connect van new at the end of 2014. The service department is thorough and efficient. I know dealer service departments are typically more expensive than independent shops, but their expertise and experience, and the tools and information resources they have, are worth more than the additional cost that might be involved. In addition, my time is a finite resource and running around to different repair shops for specific problems, when they might not have experience with the intricacies of my vehicle, is also an economic cosideration. I feel absolute confidence in Cutter Ford service and know they stand behind their work if there is any issue. More

Was very thankful to the service team for completing my safety check in a timely manner. Dino was especially helpful with explaining the process to renew my registration before the safety check could be d safety check in a timely manner. Dino was especially helpful with explaining the process to renew my registration before the safety check could be done. Got it done quickly with great customer service More

I was able to make an appointment for oil change within 48 hours very easily and service was smooth, quick, and efficient. I was offered recommendations to ensure best quality and I accepted it and my tru 48 hours very easily and service was smooth, quick, and efficient. I was offered recommendations to ensure best quality and I accepted it and my truck is running better and smoother!! More