Cutter Ford Mitsubishi - Service Center

Accommodating and fast I have never had an issue at Cutter Ford in Aiea. They sold me my iMiev electric vehicle. Process was good. No complaints. I got a great rate from dea I have never had an issue at Cutter Ford in Aiea. They sold me my iMiev electric vehicle. Process was good. No complaints. I got a great rate from dealer financing (better than my usual lenders). The car has given me very little trouble. I popped a tire on a pot-hole (iMiev’s have tiny tires and certain areas have a LOT of pot-holes, as we all know). Cutter-Ford changed out the tire fast and I was in and out. It’s like that everytime. No fuss, no muss. Just get it done. Had to get an emergency charge from them once. They did it no problem. Had emergency recalls taken care of - done overnight. Had to replace auxiliary battery (cause I left keys in ignition by accident). Again, in and out overnight. And they always let me drop off my vehicle the night before to accommodate my busy work schedule. What else is can I say? This is what you want from a dealer / servicer. Just get it done and everyone professional and friendly. More

2011 transmission problems No Comment, other than that the service is always great, easy making appointments, and recommendations well taken. Thanks again to Kellie and her tran No Comment, other than that the service is always great, easy making appointments, and recommendations well taken. Thanks again to Kellie and her transmission mechanic for their help. More

Safety Recall Had a safety recall to replace the airbag initiator. From the beginning of the process, it was handled very professionally with a friendly representa Had a safety recall to replace the airbag initiator. From the beginning of the process, it was handled very professionally with a friendly representative, Kellie Walroth. She explained everything I needed to know. More

Amazing men and women with awesome customer service. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. More

Exceptional Service Department The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had br The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had brought my Transit Connect in for The Works. My car was running very efficiently after that, you might say it was ‘purring’. Thank you Liz Fontes and team. Then I lost my wheel cover, it was old, the clips were broken. So I ordered one, and Will Soong was nice enough to install it for me. Thomas from Parts, helped me to track down my ‘lost’ parts that I ordered and expedited their arrival. Then my battery died, Andra said bring the car in right away. They got my new battery installed within the hour. Thank you for making my service experience extraordinary. More

Great Service The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM More

Very pleased I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service writers did. No one should just be standing waiting for someone to say “I can help you”. This isn’t the first time. But that cashier made my day! More

It was awful. When I got there what I was told prior did not happen. Then we got shuttled home in an older model escape that looked like had been in for service tha When I got there what I was told prior did not happen. Then we got shuttled home in an older model escape that looked like had been in for service that was dirty and had no ac. Even the driver kept apologizing. Service dept communication is none. We had to rearrange our entire schedule. Even the Hertz rep on site was unpleasant instead of helping its like he didn't even try to assist. More

Great Service Friendly staff, great service! I bring my car in for oil & filter change two to three times a year, as well as for any warranty issues and any repair Friendly staff, great service! I bring my car in for oil & filter change two to three times a year, as well as for any warranty issues and any repairs. Always great service. More

Airbag Recall Service Service advisor Will Soong kept me informed and apprised of the schedule for my recall. I really appreciate Wil's attentiveness and making my service Service advisor Will Soong kept me informed and apprised of the schedule for my recall. I really appreciate Wil's attentiveness and making my service call happen. More