Cutter Ford Mitsubishi - Service Center

Cutter Ford Service dept is #1 Had my GT serviced and within 40minutes Kellie Sue was calling me to confirm pickup. For the exact same servicing at Honolulu Ford I waited a ridic Had my GT serviced and within 40minutes Kellie Sue was calling me to confirm pickup. For the exact same servicing at Honolulu Ford I waited a ridiculous 4 hours. Kellie was “on it” from beginning to end and I’ll happily return to Cutter Ford for all my future servicing needs. Please keep up the great work at CF! More

Kudos to Kellie Sue Walroth & Cutter Ford Aiea! Once again, we were treated with utmost respect and kindness when our Ford Fusion was taken in for a special service. Always, we are treated like "fam Once again, we were treated with utmost respect and kindness when our Ford Fusion was taken in for a special service. Always, we are treated like "family" and our car's safety is priority #1! Special mahalo to Kellie Walroth and those who serviced our car. (by Judie Peterson and Ellie Otake) More

My First Visit Nothing short of amazing customer service and representatives, timing and entertainment and amazing customer service representative. I do not remember Nothing short of amazing customer service and representatives, timing and entertainment and amazing customer service representative. I do not remember the lady name but she truly represented For Motor Company well! . More

Accommodating and fast I have never had an issue at Cutter Ford in Aiea. They sold me my iMiev electric vehicle. Process was good. No complaints. I got a great rate from dea I have never had an issue at Cutter Ford in Aiea. They sold me my iMiev electric vehicle. Process was good. No complaints. I got a great rate from dealer financing (better than my usual lenders). The car has given me very little trouble. I popped a tire on a pot-hole (iMiev’s have tiny tires and certain areas have a LOT of pot-holes, as we all know). Cutter-Ford changed out the tire fast and I was in and out. It’s like that everytime. No fuss, no muss. Just get it done. Had to get an emergency charge from them once. They did it no problem. Had emergency recalls taken care of - done overnight. Had to replace auxiliary battery (cause I left keys in ignition by accident). Again, in and out overnight. And they always let me drop off my vehicle the night before to accommodate my busy work schedule. What else is can I say? This is what you want from a dealer / servicer. Just get it done and everyone professional and friendly. More

2011 transmission problems No Comment, other than that the service is always great, easy making appointments, and recommendations well taken. Thanks again to Kellie and her tran No Comment, other than that the service is always great, easy making appointments, and recommendations well taken. Thanks again to Kellie and her transmission mechanic for their help. More

Safety Recall Had a safety recall to replace the airbag initiator. From the beginning of the process, it was handled very professionally with a friendly representa Had a safety recall to replace the airbag initiator. From the beginning of the process, it was handled very professionally with a friendly representative, Kellie Walroth. She explained everything I needed to know. More

Amazing men and women with awesome customer service. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. Dino was amazing. It's not a surprise, he's been helpful this visit and the last visit before this one. Keep up the good work Dino. More

Exceptional Service Department The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had br The Service Dept personnel are very helpful. Even if your service writer is unavailable, someone will always step up to assist you..Recently, I had brought my Transit Connect in for The Works. My car was running very efficiently after that, you might say it was ‘purring’. Thank you Liz Fontes and team. Then I lost my wheel cover, it was old, the clips were broken. So I ordered one, and Will Soong was nice enough to install it for me. Thomas from Parts, helped me to track down my ‘lost’ parts that I ordered and expedited their arrival. Then my battery died, Andra said bring the car in right away. They got my new battery installed within the hour. Thank you for making my service experience extraordinary. More

Great Service The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM The best sales TEAM Understand my financial status and the type of comfort need for my wife and I I like good service A+ for the TEAM More

Very pleased I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service I was very pleased when the cashier from the service department stepped in to get me service from one of the service writers since none of the service writers did. No one should just be standing waiting for someone to say “I can help you”. This isn’t the first time. But that cashier made my day! More